Virtual Waiting Room Increases Safety & Patient Flow!

4 min read

Doctible's Virtual Waiting Room Helps Staff Manage Patient Flow

There’s a vast difference in how it expands our reach, because now we’re able to really increase our business flow. - Administrator

Managing the flow of patients during the pandemic has complicated front office life.

Our Virtual Waiting Room visually tracks each patient’s “status” using grey, green, yellow, and red colored indicators. Use it to visually track both in-office and telehealth appointments.

Happy Patients - Happy Team

Staff is the most critical resource. Their time is valuable. The guidance of the Virtual Waiting Room: the gray, the red, the green, the yellow… it gives them a quick visual view of the visit. - COO

Doctible's Virtual Waiting Room - Helps Front Office Staff

  • Easily track who has been pre-screened
  • Automate 24 hours & 1 hour pre-screenings
  • Use text messages to send and receive pre-screening questionnaires
  • Alert patients when it’s time to enter the practice (when waiting in their car)

Virtual Waiting Decreases Risk Factors

What the Virtual Waiting Room actually does is provide a more efficient workflow for our team. Whether it’s red or it’s gray, they’re able to hone in on what delays may occur in those visits, and adjust as necessary. - Practice Manager

The Virtual Waiting Room improves the patient’s experience, too.

Patients receive a clear set of steps to follow. When patients arrive there are no delays. Communication starts 24 hours before their visit — keeping patients informed and making it easy to comply with COVID-19 screening protocols.

From a patient’s perspective, a safe environment where they can get quality care as well as provide meaningful use of their time… especially for well child checkups, the Virtual Waiting Room actually does that. - COO

Front office staff are following up on dozens or hundreds of visits each day. Each visit can have 3 or 4 additional points of contact within 24 hours of the visit.

  • The economic impact can be significant
  • If managed poorly, it will also harm the patient experience

If it’s taking such a long time to service one patient, then it just is delaying everything else, and it’s income lost. - COO

You can clearly communicate with the patient what your protocols are, what your processes are, and then still really provide that quality care. - Administrator

Doctible’s virtual protocols were built to increase profitability, safety, and improve patient experience. Doctible’s Virtual Waiting Room allows staff to see an entire day’s schedule at a glance. Grey, red, yellow, and green “flags” help staff track each patient’s progress.

We’re able to answer hundreds of texts a day compared to answering 25 phone calls. - Practice Manager

Doctible’s Virtual Waiting Room helps medical offices virtually screen and in-take patients, ensuring that everyone has a seamless visit. When the office is ready for the patient:

  • A single click will alert them that it’s their time to enter

Customer care is of utmost importance. If we can get the patient in and out of a visit, then they’re more apt to literally give us a better review in social media or recommend us to other individuals. - Office Manager

We have an on-demand webinar for the Virtual Waiting Room, and it’s only 20 minutes long. Sign up and watch for free:

https://zoom.us/webinar/register/5415992389860/WN_gcn_0PM_RTCqg9Dm1rCk0w

Interested in reading more about Doctible’s Virtual Waiting Room?

Visit https://www.doctible.com/solutions/virtual-waiting-room

Virtual Waiting Room improves our quality of care and improves patient experience. We can easily manage contactless screenings, forms, and payments ahead of a visit. — Administrator