Eye And Laser Center Of Fort Collins

4.8 / 5Overall Rating

645 reviews

2121 E Harmony Rd Unit 190, Fort Collins, CO 80528

+19702242020

Patient Reviews
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Very pleasant experience. Was admitted in the clinic quickly, went through the preliminary eye exam with one of the assistants, Mackenzie, and then the final exam with Dr. Norris. Very efficient. Didn’t wait long between examination rooms.

Everything went well as usual, I have no complaints.

For the first time in many visits I had to wait quite a while for my appointment. I have been coming in every few months for glaucoma checks and was in this time for my annual eye exam. I think Dr Norris is very very competent not wanting to rush in to any procedures or prescriptions but rather keep a close watch on your eyes. I appreciate that. I also feel like I’ve gotten to know him in the past year and he is much more relaxed during visits.

Great service

I was cautious when I came in because I was treated poorly in the past. However, during this visit, everyone treated me very well. The visit turned out to be pleasant, for having to go to the doctor.

The staff was knowledgeable and very friendly to my mother during her eye examination. We highly recommend Dr. Norris’s office!

The best eye care and amazing staff!! Dr. Norris is fantastic! They have been helping my family with vision correction and eye health for years, extremely pleased!

Great

Everything.

Very thorough, professional, informative, friendly

As always,Dr Norris and staff were professional,friendly,and took care of all my needs and questions. Highly recommend.

Always organized and on time. Very pleasant and well trained staff. Always a pleasure to come. No complaints.

Excellent service

This appointment went particularly well: reasonable wait, short overall - including dilation. Staff is always very welcoming and attentive. Thanks!

As always, the staff and technicians are not only professional, but friendly and helpful. Glad that Dr. Norris is my Doctor.

Dr Norris and his staff are thorough, caring, kind, and determined in giving me excellent care.

Staff is always friendly and professional. Dr knows me and listens well when I have questions.

I have ALWAYS had OUTSTANDING Service from EVERYONE that works here and I HIGHLY RECOMMEND going here to Dr Norris as I have gone several years!!! Thank You to Everyone!!!

Always a great experience with Dr. Norris and his staff. Big thanks to all of you.

Hi, I was treated fine felt comfortable around all the staff. besides I have faith in this. Doctor,I hope he can help me to some extend. Otilio Castillo

Everything done while there was done well

I was very impressed by the staff's personal approach and professionalism. I was comfortable and very confident in the choice I made.

Always a pleasure to go here, people are always so friendly, helpful, and efficient. I have gone to Dr Norris for years; he is the best!

Dr Norris & staff @ Eye & Laser Center of Fort Collins are knowledgeable & Friendly & all business like.. they know what to do and & they do it. There is no wasting of time for them or the patients. When I walk in the door, they greet me by my name hi & smiles.

The lady that examined my eyes for glasses was wonderful and friendly. I appreciate her kindness 😊

Efficient and thorough Explained what the problems were very clearly

I did not find out if I still had dry eyes.

Very satisfied

Throughly satisfied with medical care and professionalism of the office staff.

Great work Crystal,Dr. NORRIS,Kim in Billing, and for sure, the receptionist.

Friendly, efficient staff. Provided feedback throughout my appointment.

Experience was great. Crystal is a pleasure to work with as everyone else in the office.

Everyone was great, especially Christal.

Check in was smooth, welcoming and professional. Very pleased with the initial eye exam and the technician that ran the tests. Very nice personality. Consultation/exam with Dr Norris was great. He was thorough and precise with regard to my cataract and clear with me as to the next step in the process. Feeling confident that my experience throughout the process will be handled with care, custody and competence. Thank you

Very organized and friendly office.

Everyone at Eye and Laser Center of Fort Collins is so friendly and professional. They know their job and do it very well. Dr. Norris has been very forthcoming in explaining how my eyes are affected by another chronic disease that I have. I appreciate his truthfulness.

I received very good care from the staff and the Doctor.

Very efficient and told me what they were doing and what to expect

STOP

Everyone was very thorough and made me feel comfortable and when picking out new frames they were great

I had a very good experience during my first visit to this office. They were very professional, very thorough, and made me feel like they had my interest and health at the center of their concerns. I would recommend them to a friend.

I have sent this previously, but l don't mind sending again. I gave 5 stars, as your care is superb. Love the technicians. Have complete faith in Dr. Norris, although when he tells me about a cataract developing in my right eye, he never explained the "prognosis;" and, of course, at the time, l didn't know what to ask.

Everyone who took care of me was very kind, thorough, and professional. It is greatly appreciated.

Kelly was very helpful. She answered my questions and I didn't feel discriminted because of my insurance.

I always appreciate the professionalism and friendliness of the staff members. If I could change one thing, it would be the length of appointments. Maybe perform eye tests, check pressures, dilate, then complete the health history, so by the time the forms are completed eyes are dilated and ready for the Dr, instead of going back to sit in the lobby. I believe this would make appointments last 30-45 minutes instead of an hour? Overall a 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ office!

I have nothing to say to but This. Thank You Thank You for the greeting i Receive To Every person I’ve had the Absolute Pleasure of meeting. My fears go away before I walk through the door. Thank You Dr Norris for Sharing you’re Amazing Gift And Knowledge. Praying for All Of You. Christine Casey ☮️

Had Outstanding experience from everyone from those at the front desk that help to all those who gave me eye tests and answered my questions and Dr. Norris has Always been Outstanding from first time I went to him and I have been going to him several years! Thank You to ALL of You!!!

Thank you.

Courtesy, kindness and efficiency. Team works very well together . Answered all my questions.

Always in and out very quickly when I see Dr.Norris, so they do a good job scheduling appointments. Staff is friendly and professional. I recommend!

I enjoyed the relaxed pace in the office. Tyler was efficient but didn’t rush me, taking a genuine interest in my ocular history and concerns. Dr. Norris made me feel comfortable and confident in his recommendations and I know I can trust this medical practice. I lost my trust in the Fort Clinic Eye Center, as Dr. Kurt Olsen claimed that the cataract in my right eye was ready for surgery and that he would charge me an additional $400 to determine the correct IOL. He didn’t even ask me if I knew what my prescription was prior to Lasix in 2003. I won’t be returning to him, as my best correction gives me 20/25. What was he thinking?!

Every one was kind, profesissonal, and ussured me in a timely manner! Thank you

Dr. Norris is amazingly thorough in diagnosis, and explains things exceptionally well. He seems to have state of the art equipment as well. The support staff is unusally friendly and personable. I'm glad to be a new patient.

Overall good visit. Felt I waited longer than normal to be seen. Could have been peak time. Almost 25 minutes to be brought back for first stop. Otherwise I found staff helpful and friendly.

I trust your office medically and am treated well by your staff. However my last visit was difficult. I was there for a regular check up and was there for 2.5 hours. There was a problem with my insurance, not sure why. I waited 1/2 hour while they tried to sort it out and asked would I like to reschedule. Clearly the insurance was more important then me and my time. I have been going to your office for years.

The girls were very helpful at the desk and Dawn took time to explained things to me.

Everything and everyone were fantastic! Thank you so much! I didn't enjoy getting ny eyes dilated but what can you do?

Dr. Norris is a good and thorough Doctor but I wish he would talk to his employees is a more respectful way.

Great doctor and staff!

My appointment was on time, the staff was friendly and efficient, and Dr. Norris was professional and figured out what was causing my eye issue.

Holly is absolutely fantastic, as is Dr. Norris! Friendly staff and nice office.

Satisfactory.

Stop

Very friendly staff !

The staff is incredible. Dr. Norrls is capable of fixing any of my eye problems and feel comfortable in his skills. I'm thankful for him and his wonderful staff.

The entire staff is wonderful! My appointment was kept on time, the initial eye exam was thorough and done in a professional, caring manner, and Michelle was very helpful with glasses! Kudos to the whole team!

Always have Outstanding experience from Everyone and Dr Norris!!! Thank You to ALL!!!!

It was ok!

All the folks I've met there are easy and fun to work with.

I was greeted promptly with the smile and treated with top quality professionalism from the staff . Dr. Noris offered insight and understanding and answered all my questions. I am extremely happy about the service I received .

Very professional office

Professional: In every aspect of patient care. Knowledgeable in specific areas of patient evaluation. Highly recommend your office to anyone seeking eye care.

Your staff are friendly and professional. I have heard good things about your business from friends in the community. I am currently having ongoing problems with my eyes, and hope you can help me. The eyes should be the "window to the soul." My eyes have been the source of frustration. I hope you can help me. Thanks, Jan Creager

Listened to my concerns and addressed them all.

I was treated well and with professionalism.

A professional Caring Experience! Mixed in with some laughter and a Hug if you want One. The Dr is A Very Knowledgable And Caring Man. Our Eyes Are So Important if you need A Dr with a Group Of Completely Caring About You People This is the Best Place For You,Your Family And Your Precious Eyes 💜 Grace And Peace Always, Christine Casey 🛐☮️

Dr Norris does not spend much time with patient and at least in my case did not tell me anything about what he saw in the exam. He made comments to his aide but I left not knowing what he found and realized I failed to ask but believe he should not have to be asked

As Always, great service from wonderful professionals!

Everyone was Outstanding and answered all my questions!!! Always appreciate that and Always have had Outstanding Service from Front Desk plus all I had to see for Tests and Dr. Norris I Highly Recommend to go to as I have gone to see him several years!!! THANK YOU to EVERYONE!!! Bought all my glasses here to make sure that all Prescriptions were done right as many complaints from people who went other places!!!

Outside of having staff that routinely provides quality care, I Want to commend person who tested Dennis in his latest visit for her skill and professionalism. I believe her skill provided most accurate visual exam. Her knowledge provided technical and professional responses to questions that allow his family understanding and improved follow through that will help protect the limited vision he has. Thank you so much!

What a wonderful outcome to a very frightening event. Dr Norris had been checking an opercolum in my right eye. On Saturday, June 16 there was a noticeable change. I emailed your office and asked if it was urgent or if I could wait until appointment on July 23. On Monday morning your office called me and insisted that I needed to be seen ASAP. I arrived at your office at 2:30 on June 18. Dr Norris did a laser photocoagulation treatment on my right eye. Thank you and your staff for being SO very proactive.

Always professional, and less waiting than most doctors' offices. Thanks!

I really appreciate all the services that you have and how you treat my family as if it were your own. Very excited to be able to hear again.

I am so appreciative of Dr. Norris's diligence in treating my glaucoma. I am also very appreciative of Holly, Crystal, Fay, Chantelle and Kim for their constant kind assistance and friendliness!

It was very pleasant and very professional our time there. Thank you!

Always have great care from Dr. Norris and every one of his staff.

Why can't you get our phone numbers straight? Loretta is 608-331-0412, Dean is 608-331-0285. This was communicated to two staff members on 5/15. Thanks!

As always my visit was pleasant and professional work was completed. Everything was explained to me completely which I appreciated.

Always very friendly And knowledgeable staff

Technician that started with me was very good. Was not kept waiting.

Ok

Staff is always friendly, knowledgeable, and friendly. I worked with Crystal for the first time- she was a pleasure.

I had a wonderful visit! Tyler, was efficient, professional and great on his job!

Everyone was kind and thorough.

I have been going there for many years I am totally satisfied with all their employees and Dr. I have been going there for many years I am totally satisfied with all their employees and Dr. Norris

Great getting me in and out so quickly. Been a problem in past. Hope this is maintained in the future.

Vision exam (Refraction) was very thorough.

Good all the way around.

Very good.

Helpful, friendly staff.

We were pleased with everyone at your office, we would recommend your service to friends & family.

Thoroughness

Everything Excellent!!! Everyone no matter who I dealt with were Excellent! Thank You to Everyone!!!

Everyone at the office is very nice and I appreciate that!!

Awesome!

Excellent in all respects

Was very nervous about this appointment but staff was great and put me at ease immediately. Dr. Norris was very thorough and very professional and explained everything to me as he went. So glad, my family doctor suggested this practice.

Very thorough exams. And very courteous

It was good. A little slow this time

Always a pleasure to visit your office. Great staff and Dr. Norris is very helpful.

JP provided great glasses check and Dr Norris provided my eye exam. Always a good experience. Holly helped me with my eye drop prescription which was also appreciated.

Always treated with kindness and consideration for advanced age. Eyeglass technicians and desk personnel are especially helpful, kind, and professional. Sometimes feel rushed by the doctor.

Love coming to have my eyes checked out. Holly is super at her job.

As usual excellent care and wonderful staff

The staff was very caring and professional. I highly recommend this office for eye care.

Was checked in quickly. Technician documented preliminary information in an experienced manner. Friendly staff. Continue to see physician even though not in network; have seen doctor for several decades and highly regard his work.

As always the service was on time, excellent service and the medical exam was professional and you stressed I was important to you.

NA

Service was immediate and courteous. Technician and doctor took time to explain things and give chance to ask questions

Always get good care.

We felt like we were back home in North Dakota. Holly was so caring and spoke slow so we both understood , Smiling and laughing with us. Dr Norris was a genuine People Caring Dr. Who you can't find to many of. We were relaxed upon meeting him

Check me thoroughly

Dr. Kim is the best! Friendly, answers questions and takes her time. Exceptional Dr. Receptionist was welcoming too.

No comment

Quick and friendly service! Thanks!

Prompt and professional.

I have enjoyed services provided by Dr Kim. I wish her well in her next endeavor. Thanks for years of advice and examinations.

Friendly, efficient and high quality ophthalmologist office.

Wonderful experiences from entire staff . From the front desk to Dr Norris to Michelle for new glasses! Great service and friendliness! Thank you very much!!

Everything went okay, prices on your glasses seemed little high

Always pleased with my visits. Love my new glasses

Great professional and knowledgeable staff. Everyone there that I made contact with made me feel special. Answered all of my questions and provided helpful information.

Very thorough. Tell Michelle hi, and as soon as l can get up to Ft. Collins, l'll pick up my reading glasses. Nora Gardner

prompt, courteous, friendly, thorough

Nice experience thank you.

Very professional staff

How do regular I exam Dr. was very friendly and help me pick out glasses which was awesome very helpful

Professional in all respects. Staff is pleasent and well trained. I do not feel pressured to buy and there is no attempt to upgrade your needs. Most importantly, my vision has been properly corrected.

Dr. Kim is very competent and thorough. I appreciate her very much.

Dr. Kim is outstanding and I'd refer anyone to her !!

It seems to me this is a tight run business which I value. Dr. Norris cares about his patients.

Dr Kim is awesome!

Loved the addition of Crystal to your team. Didn't have to wait this time All in all, a great visit

Initial screening by J P was excellent.

Have been going for several years Great eye care, very friendly. Trust them completely with my eyes.

I had a follow up check up. Dr Kim keeps a goog watch on me which I appreciate .

I enjoy all staff and always know I’ll receive excellent analysis if my eyes.

Entire exam was very professional and courteous

Exam went well

Good

Everything went smoothly

Very helpful in a informative way.

Timely. Helpful Good recommendations

It was a long appointment, nearly 2 hours; perhaps because my appointment was rescheduled by the Center several times. Nevertheless, I appreciated the very thorough vision assessment by Andrew--he was very conscientious--referred to another tech for accuracy and he let me know what he was assessing & he answered all my questions which, understandably, takes time. I did have to have my eyes dilated twice before getting an optimal exam by Dr. Kim. Kathy was wonderful in helping me choose a new frame for my glasses as well as adjusting my current pair for a better fit. I am very confident with Dr. Kim and I enjoy her positivity and communication. I am happy that I chose her and the Eye Center as my eye care provider. The receptionists are always very personable and helpful, too!

Hello - I was completely satified with my visit. I am, however, not satisfied with the patient portal site. The information is not presented in a clear manner and I found it confusing. Also, a helpful addition would be to have access to my billing information. Otherwise, I'm a happy patient. :)

Hello - I was completely satified with my visit. I am, however, not satisfied with the patient portal site. The information is not presented in a clear manner and I found it confusing. Also, a helpful addition would be to have access to my billing information. Otherwise, I'm a happy patient. :)

Friendly, personable quality care. Thanks.

The girls in the front give amazing customer service! They are always busy helping customers. They are the true reason I keep returning. They greet with a smile and treat everyone with kindness. Kathy, Holly, Faye and all the others I don't know their names, thank you!

I feel Dr Kim is a very thorough Dr

I loved working with Crystal and I loved working with Dr. Norris. Actually I like the entire staff there

Very efficient

I enjoy my visits to Eye and Laser Center everyone remembers my name and I'm treated with up most respect

Very nice experience. Personnel polite and very caring. Happy to answer the question.

JP gave me a lot of useful info.

It was a treat. We laugh Al lot and got educated.

Doctor Kim has always been so thorough and helpful in selecting my contacts. She makes sure that I am comfortable and am seeing well before she writes a prescription. I enjoy her caring personality. Holly and the front desk staff are always so helpful and kind. Great experience! I would t go to any other doctor!

This was the first time being in and out in less than 2 hours. Much appreciated.

Got me in and out fast!

Dr. Kim is fantastic. I would recommend her to anyone. Holly is also wonderful.

Everything

The technician was very competent and professional (having a senior moment can't recall her name), Donna called me the day before about an insurance issue she then helped me clear up, Dr. Kim was also extremely competent and professional. Couldn't be happier.

Efficient, timely and welcoming

Very good vision exam with McKenzie. He seemed like he really wanted to get the most accurate results. When he ran into something that didn't make sense to him, he brought in one of the other technicians for another opinion. That is always a good idea. As always, Cathy gets me the right glasses. This is only the second time I have seen Dr. Kim, but she seems very nice and helpful.

i like that Dr Norris appears to have the latest equipment. Measurement of the eye pressure is done quickly and comfortably. Staff is most cordial and always professional and Wait time for Dr Norris to come into the room is minimal

Prompt appointment with both the technician and the doctor.

Excellent service, courteous and friendly staff always nice

Everything

Good service compatant people.

JP is always helpful, he held my head so that I wouldn't move. Always appreciate him!

Pleasant experience with an excellent staff

Good experience

I

Staff friendly and courteous. Treated kindly and with respect.

Dr. Norris is very personable, warm, friendly with patients. The techs are generally knowledgable. Norris often takes on interns or trainees for the optical technician and medical assistant positions- very generous; I like that. The front desk staff are fabulous with patients, "on top of their game", and very friendly. Five out of five stars for the office staff!

Dr. Kim is so kind and compassionate when working with older patients with eye issues! I really appreciate the entire professional staff.

quick, painless, and through. thank you

My visit was a pleasant and relaxing experience. The doctor and staff were very friendly and helpful.

quality service and experience.

All staff were kind, concerned, and efficient. They were very professional and helpful during a very tense time for me. Thank you!