Patient ReviewsSort by: Most Helpful
Verified Patient Aug 25, 2018
I loved it!! Its a bit expensive but they worked with me, which you dont see a lot. Even on his first day working there, the guy that helped me was funny and concerned and knowledgeable. The doctor is kind and see taught me a lot about my eyes that i didn’t know. And the front desk staff helped me out a lot because i got lost and they stayed on the phone with me until i made it there.
P. L. (Verified Patient) Jul 28, 2018
my service I receive was very professional and everything was explain to on the service I had and why and how often I sure have the service I receive. I am very please and glad I select Eyework to take care of my eyes. Eyework is a very professional company and GREAT!
Verified Patient May 21, 2018
I worked with Forrest at the Decatur store- he was fantastic! Not pushy but was there to answer every question. I love the selection of frames you have- they are slightly funky but not too far out, which I love. I bought a pair of prescription sunglasses but will be back for a pair of prescription readers as soon as I can!
Verified Patient Apr 14, 2018
Everyone was very friendly and professional. I felt relaxed and enjoyed my time there at my first appointment. The customer loyalty program is such a good idea, I love that I can get free contact solution. Will definitely recommend this office to friends.
Verified Patient Feb 14, 2018
Everything and everyone was so pleasant, It was a great experience. The doctor took time and wasn’t rushed to see the next patient, I will surely be recommending her to others. I also will surely return for my annual visit next year......
Verified Patient Jan 31, 2018
Very helpful and knowledgeable
Verified Patient Jan 31, 2018
Always wonderful customer service and care from Dr. Birdsong and the entire office. Thank you!
Verified Patient Jan 05, 2018
Amazing Dr. ! Thank you for fitting me in and diagnosing the problem. Drops working perfect!
Verified Patient Dec 30, 2017
I think you all are fabulous! (plan to write a review on Yelp when I get into my office...not a fan of "typing" on my iPad! ). 😏 Susan
Verified Patient Dec 18, 2017
Great visit. Everyone was professional, friendly and very helpful.
Verified Patient Sep 02, 2017
Service was excellent. Need More eyeglass selection for kids.
Verified Patient Aug 04, 2017
Beautiful selection, wonderful one on one help. Comfortable ambience. Great experience!!
M. Z. (Verified Patient) Aug 01, 2017
Greg is top notch. He helped me find the insurance and was able to keep me posted all the time. I will be back.
S. R. (Verified Patient) Jul 18, 2017
Great service...efficient and kind staff..susan was awesome!
Verified Patient Jul 15, 2017
Precise prescription, broad frame selection, unbiased friendly feedback, friendly staff.
Verified Patient Jun 25, 2017
I love Eyeworks of Decatur, my experience has always been pleasant. Also, their selection of eyeware is dope!!!
Verified Patient Jun 24, 2017
The staff were professional and helpful. Informative and not pushy.
R. P. (Verified Patient) Jun 22, 2017
Thanks so much for your help today!
Verified Patient Jun 07, 2017
The business was customer friendly, there was not a long wait-time, and the doctor was courteous and professional.
Verified Patient May 07, 2017
Friendly staff. They were patient with our sons who were restless as we got tended to. Minimal wait time.
Verified Patient May 06, 2017
Very efficient
J. S. (Verified Patient) Apr 10, 2017
The staff as well as the optimologist are all very customer oriented. I love it! It's so refreshing, because customer service is so poor in our society today.
J. H. (Verified Patient) Mar 14, 2017
Thanks to all for their patience and care! I'm excited to get my new glasses.
L. J. (Verified Patient) Feb 11, 2017
Very friendly, helpful, and informative staff!
G. H. (Verified Patient) Feb 11, 2017
Very pleased with the appointment and care provided. All of my questions were answered. The selection of glasses is small, but I'm happy with my new pair of glasses.
O. F. (Verified Patient) Feb 07, 2017
They were terrific
M. C. (Verified Patient) Feb 03, 2017
Loved all of the staff and felt like customer service was incredible! Enjoyed my experience overall! I did feel there were a few hidden fees like the contact lens fitting being separate.
Verified Patient Feb 01, 2017
Always great service.
G. D. (Verified Patient) Jan 27, 2017
Lorraine was an Immediate help. Expert
Verified Patient Jan 25, 2017
I love you guys! I referred my coworker there and she loved it as well! You are the best.
J. V. (Verified Patient) Jan 25, 2017
Walk in customer with a very weird request with a frame. Everyone was helpful.
Verified Patient Jan 24, 2017
Great customer service and helpful opticians! Everyone was very kind and professional. I will definitely go back.
J. V. (Verified Patient) Jan 09, 2017
Great experience.
Verified Patient Dec 31, 2016
Excellent experience. Everyone was very helpful, and patient with me while I was deciding on new frames. They gave great feedback to help me make my decision. Dr. Birdsong listened to my concerns, I never felt rushed, and she made some great recommendations! Great experience!
Y. B. (Verified Patient) Dec 31, 2016
Today was my first experience choosing glasses and the staff at Eyeworks made the procees very easy.
Verified Patient Dec 23, 2016
Very professional and courteous service.
Verified Patient Dec 19, 2016
Great personable service
Verified Patient Dec 12, 2016
Very friendly and efficient. Good selection.
Verified Patient Dec 04, 2016
Dear Eyeworks Crew! Erin was incredibly helpful and diligent in getting me the right frames! I love that girl! She's an amazing employee to have.
M. S. (Verified Patient) Dec 03, 2016
Greg was very professional. There was a problem with the lens so the eyeglasses took longer. Otherwise would have been a higher rating
D. L. (Verified Patient) Dec 02, 2016
Excellent Service
Verified Patient Nov 27, 2016
Great visit! From the front to the doctor visit - experience was definitely one to remember! Already have recommended a few friends come in for a visit.
Verified Patient Nov 26, 2016
I was pleased with my visit to Eye works in Decatur. The staff was very friendly and professional, I was especially impressed with the efficiency of the doctor. I will recommend this practice to my family and friends.
Verified Patient Nov 23, 2016
The staff was super friendly and very helpful for all of my concerns. The eye doctor plus exam was very detailed and informational on where my sight is right now and where it can be in the future. I was really impressed with everything and the quality of business.
M. E. (Verified Patient) Nov 22, 2016
I stepped on my glasses in the gym. I asked if they could be fixed quickly and they said. "We'll try" Twenty minutes later the miracle was accomplished. Don't know how they did it.
S. R. (Verified Patient) Oct 25, 2016
I was impressed by the repairs made on my glasses and will come in the future for further business
Verified Patient Oct 23, 2016
ENJOYED MY VISIT. IT IS VERY COMFORTING TO BE REMEMBERED BY YOUR STAFF MEMBERS AND TO BE TREATED WITH SMILES BY ALL OF YOUR PERSONNEL.
Verified Patient Oct 23, 2016
Great quick service in replacing my frames.
Verified Patient Oct 20, 2016
Amazing!! Service was high quality and fast. Was so impressed. Honestly probably the best experience at an eye doctor.
Verified Patient Oct 16, 2016
Very charming and modern environment, clean, and in a great area! Dr Birdsong is both very knowledgeable, and professional. The frames are very nice and there is plenty of variety in styles to choose from (my frames are truely fine artwork). Oh, and the staff rocks!!! Great music while you wait too :) Thank you!
Verified Patient Oct 13, 2016
No wait, great service. Everyone was friendly and professional. Thanks for being patient while I selected my first pair ever.
Verified Patient Sep 28, 2016
Everyone was very polite and professional. The service was great but I think I maybe able to get a better bargain some place else. Thanks again for you service.
R. T. (Verified Patient) Sep 26, 2016
Great customer service.
J. S. (Verified Patient) Sep 24, 2016
Thanks!
Verified Patient Sep 21, 2016
Kind staff, very knowledgeable, patient and helpful!
L. C. (Verified Patient) Sep 20, 2016
Great staff! Very courteous and professional Doctor. Great experience.
K. M. (Verified Patient) Sep 19, 2016
Great, quick service, the frames are too expensive however
R. B. (Verified Patient) Sep 17, 2016
The service at the front desk was especially personable and friendly. It was a pleasant experience. And I felt like all of my concerns were being addressed and taken seriously.
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