Excellent! I just started, but my initial experience was very good, indeed! Both with the folks at the reception desk, and my wonderful PT, Christina Allen. She was so thorough, knowledgeable and competent. The PI assistant (gentleman who is about to leave) was very good as well.

Personelle was very friendly n helpful. Thorough analysis by Mari

Staff was very nice and helpful.

Dr. Jones is extremely knowledgeable, fits in a lot of information in a short time -- but does so clearly. He also actually listens to me, I feel heard, which in my experience with healthcare (elsewhere) is very underrated. Thank you!

Check in was smooth (maybe because I had filled in the inquiry before hand?). Waited a short time but wasretty much on appointment time. Also thought the valet parking service was great .

Christine has been and continues to be a vital part of my recovery. Her compassion, expertise and gentle approach makes healing possible, and I would not be walking, working, living a life without her care.

Both Melody & Jeremiah were professional, concientous & kind!. Thank you for offering no impact, zero gravity water P.T. I am looking forward to starting in the pool!

Very professional and treatment done in a timely manner .

Donna was very helpful in making suggestions for improving my walking difficulties.

I would like to get email report of the evaluation to help understand my challenges for physical rehab.

Always the staff is amazing and profesional. Mary the asian lady, james the young latino men in front desk. Always open end polite, thank u so much

Dr Ly is very knowledgeable, very pleasant, explains things well, and most of all - helped me tremendously with my issue

Donna Morton is always more helpful, knowledgable than any of my physicians. It is always a relief to see Donna and know that I am in attentive, competent hands. Wade, I saw for the first time. He was also attentive, helpful and explained carefully and competently what was going on in my shoulder. Awesome team!!

Great customer service

Christine is great. Gave me total focus and a plan to go forward.

I had a very nice visit donna is the best !!!!!!

Efficient evaluation. VALET PARKING YES!!

Very welcoming and supportive PT’s. Very organized and helpful. I am delighted that water programs are offered. Thank you!

Initial screening excellent,massage very good,receptionist helpful

Hello, Tuan was effective at identifying my injury and giving me appropriate exercises to help strengthen and resolve my issue. I can already feel strength coming back and look forward to getting this injury fully resolved.

Will Jones at PT Innovations is a fantastic PT . Will helped me recover from hip replacement surgery. He is very knowledgeable and attentive . I highly recommend Will.

Tuan listened carefully to the description of my issue. He was very professional and knowledgeable in addressing my problem

Great professionalism

all Staff who work there are very helpful, they help me a lot thank you so much !

Your staff is GREAT. My experience with Donna and Alex has been very helpful and professional. Lou Alley

Very happy with Donna’s treatment so far.

Casey's evaluation was very thorough as was Rosie's treatment.

From the front desk to Donna Morton who is AWESOME, and so helpful to Alex in the Solarium, my experience was only healing. Thank you to all!

In spite of my arrival time, both Donna and Alex did efficient evaluations and extensive, specific questioning and counseling. The back-and-forth made for a truly informative encounter. I have often shared with my colleagues that the annual checkup is my being-a-patient minimum to re-acquaint myself with other practioners' discoveries in efficiency and courtesy; this visit was also helpful as a motivational exercise, a strong argument for the personal touch in healthcare.)

Great PTs!

Donna is the best and always on time! Parking is an issue with me. Can you help with this?

The receptionist was very helpful, pleasant and easy to talk to. My physical therapy session went well and my concerns were addressed. The only small issue I had was the seating in the waiting room. There is only one firm chair with arms that a person with mobility issues or injuries can use. The rest are soft leather sofas and armless accent chairs. It would be helpful to have more functional and appropriate chairs to accommodate a patient’ s limitations and needs. There was two of us wanting to sit the one firm chair that we knew we could get out of.

It was really outstanding visit really helpful and looking forward to the best recovery I can get and my evaluation and the third piece that was working with me was awesome great experience great great

GREAT. Feel better al!ready

I have previously worked with Chris Allen, who is excellent. I always try to get PT sessions with her.

Dr. Lee Yek is the best. I think that I reviewed U on Yelp already long ago. I will look into it & Google also.

Christine was wonderful. She listened, and devised a home program specific to my ailment and my ability, that way I could manage my progress myself while awaiting the next appointment. I like taking charge of my own healing and she understood that. I give her thumbs up, I am happy she was paired with me.

Excellent people from the top down, and from the front desk back to the therapist section.

Liked my therapist, now to the pool.

Lee evaluated me and he was very thorough, very positive, supportive of me, and he has a plan for me. I appreciated his whole attitude and look forward to working with him!

Christine Allen is terrdfic.

On my arrival receptionist acknowledged my appointment. The physical therapist was very good in asking questions and evaluating my condition. She gave me such an amazing leg message. It made such a wonderful difference in how my knee was feeling on arrival and so much better when I left the session.

Overall, PTI is a really well run and welcoming place. Nancy has always been very helpful and cheerful, as have the other desk staff. I can’t say enough about Lee Yek who is one of the best health professionals I’ve ever known , a great motivator and healer. Wade also has helped me a great deal.

I received kind, courteous and professional attention that was appreciated. Tank you very much!

The person who interviewed me on my first visit, was very professional and very helpful and already gave me "Homework" to do some excercize. I was very impressed and very satisfied. Thank you.

Good listeners & target the problem area well.

The staff is always friendly and helpful. Christine Allen is fabulous!

Dr. Tuan Ly was friendly and helpful.

the evaluation by dr lee was very good because he listened and prepared me for aqua therapy. very professional and answered all of my questions today i was very happy with the aqua therapist Wade. he thoroughly explained exercises and let me know what to do and what not to do.

Very impressed, your front office staff is pleasant and very patient. I take longer to cognitive issues with Ms, I never felt rushed. Because of the scheduling mistakes that are common with me did not happen. Regarding back-office Christine is absolutely amazing at her job. She is kind she is very thorough her attention to detail is uncommon with an amazing personality to match. I have now found a permanent PT office regardless of physical ailment. You have a new lifelong client. Thank you for everything and see you soon

Both my visits to you were wonderful . However, I also know I will only be able to see you one more time, since you no longer take my insurance (Anthem Blue Crosd). I am 72 and won’t be able to get your help to get better. I don’t blame you but I have no where to go.

Front desk person was friendly and had a good attitude, and Mauri was excellent. She listened well, understood my concerns, and addressed every one of them, making good suggestions and providing me with resources. I will recommend PT Innovations to others.

The intake was fine. Maurisa was so clear and focused and helpful. My hip felt better that afternoon. She also gave me confidence that the treatment will go a long way to cure. I feel blessed to have her assigned to me.

This was my first time visiting the facility. I was impressed overall with the staff especially my therapist.

Therapist listened well. Excellent demeanor. Gave clear and workable instructions. A very good experience!

Very organized and thoughtful approach to getting to know my condition and a gentle approach to keeping talkative people like myself, on track and timely... whille also actively absorbing information I am giving. I appreciate that.

Parking very difficult, can you get more spaces somehow?

Admin staff were attentive and efficient. PT staff person was on time, focused, and seemingly competent. Hey, what more do I want...?

Dr Lee has a good understanding of my abilities and disabilities. I look forward to him helping me to improve my body Thanks MK

Maura worked on my neck, shoulder and scoliosis and I saw immediate improvement. I was very pleased.

Really appreciate having an appt with both Mari who worked to diagnose the cause of my vertigo by testing a number of things and moving my head around and having me do exercises and asked thoughtful questions and listened well. She then transitioned me to Donna who asked thoughtful questions and listened and then had me relax while she massaged my neck muscles. She showed me some text in a reference book and we talked about nutrition. I felt reassured and a lot better after the total hour of care. I was able to relay this experience to my primary care doctor at an afternoon visit. I felt better over the next several days and was able to return to work at my office on Monday. Thanks!

Casey Mulligan was very thorough with his examination and checked everything. It was the first time that I saw him. Julie took over after him and showed and helped me with several exercises and gave me a plan on what to do at home. I have worked with her in the past and find her not only very pleasant, but helpful and very professional. It was a good experience and I am confident that both therapists can help me with my knee problem.

Yes I am ok first visit Jeremiah Huey,DPT is good I think he listen to me and he gave me a task. I believe I am on the right track it’s hard but I am going do this for my on good. Thank You Dwight McDowell

Dr. Yek is always so professional and knowledgeable. He was very clear on his explanation of how I was to use the Tens Unit and what I can expect with use. He helped me to feel that if I had any questions during the use of the unit, I could easily e-mail him. That gave me confidence.

Knowledge staff

Lee Yek. Was his USUAL excellent therapist . Always defining and finding solutions for my many issues. BRAVO! Rosie was extraordinarily successful in providing release and relief from a painful IT issue! BRAVA!

I can say you got a very professional very courteous very understanding very polite I really enjoyed myself with the coach tuan I believe it was that helped me and recommended me to the pool for more exercise for my arthritis in my knees I want to thank God for you and I will advise anybody if they would want you as some treatment this you are the one to go to thank you so much for all your help

I thought Will was very knowledgeable and he help me a lot even though it was only my first appointment. The PT assistant afterwords showed me some exercises and I appreciated her sending them to me by email.

Except evaluation. Very detailed.

I’ve had a bad time with TMJ and it’s difficult to find PT for that. The folks at Physical Innovations have a specialist for this and are helping A lot.

Dr. Tuan was a true professional in every sense of the word. He explained what my PT diagnosis was, and what needs to be done to alleviate my problem. GREAT PT JOB!

Great job and very professional. Looking forward to seeing you guys again. Thanks.

Casey evaluated me and was very positive that I should get better. He then directed mr to Ryan who worked on me the day of the evaluation and he too was sure that I would be much better in a few weeks. So I am looking forward being without pain.

Excellent work on the part of Mauri and Jim, diagnosis and treatment. Check-in can be lengthy, but, over-all, responsive folks!

Appointment was on time and session is no nonsense got answers to my questions and furthered the PT goals involved.

Mari was very good with her treatments and is very good at explaining what I need to do toget stronger.

I was very pleased with my reassessment of the need for returning to getting more physical therapy and continuing my pt after my fall. I also got a much needed treatment. So glad to be able to return and get excellent pt. Thanks

Always pleasant and thorough Juanita sundseth

The problem at PT Innovations is not in the service but in the parking problem. Can't something be done? It's really a huge frustration and as a result, I was tempted to try the other firm my physician recommended.

Chris was delightfully friendly, attentive and easy to talk with. She immediately knew what I could do to improve my pain, which was so very encouraging. I feel very relieved and confident that her direction is already getting me back in shape. I applied her advice the rest of the day after our consultation and this morning on my walk and am already noticing less pain. Hallelujah!!👍👏😊.

As always, good work.

My appointment was actually in Oakland and it went very well. Alex was great. There was a mix up about location so the scheduler should take better care to ensure they are scheduling at the correct location. I left work early and wasted money on Uber for nothing.

Physical therapist is very patient and encouraging. Took time to listen to me.

Donna Morton helped me advance and recover optimum range of motion after right total knee surgery. She listened to my concerned and always left me with new exercises I could use to address my concerns which helped me Rehab faster. Also Donna"s interpersonal interaction was delightful and a great patient motivator. Good Job Donna!

I especially appreciated that Chris explained what was most likely going on, what I should and shouldn’t do to help heal and avoid further injury.

William Jones is charming, very knowledgeable, humorous, and willing to try a number of different approaches to improve body mechanics without being judgemental.

As always, Christine was professional and compassionate. She always 'gets' what I am dealing with and has concrete, helpful suggestions/alternatives. I especially liked the coaching in the gym so I can increase my exercise program safely and effectively.

Staff are all very professional, caring, knowledgeable and encouraging. Treatment by Dr. Lee Yep was very efficient and he always explained why and how the exercises and processes would help my situation. Julie Kane's talents are a great support for Dr. Yep's expertise.

Yek Lee has been an excellent, conscientious instructor: always has a plan based on my progress, he welcomes my feedback both personally and by email, and is quite knowledgable about any issues that come up.

I feel I owe my wellbeing to Christine Allen as she is so sensitive and in tune with what I needed to to to get back to where I once was. With her expertise and knowledge, she facilitated me changing so various body parts got a chance to heal and get back to healthier habits that are good for the body. The office staff is great and I also enjoyed a pilates experience with Wade. Thank you all!

Even though I was late (I'm getting really old!) you were patient with me and helped me see what I need to do to improve my physical strenth. Thank you! I'm doing my exercises and I will be back next week. Judith

Maurisa was The Best. She explained everything, answered my questions, and was professional while being fun and enthusiastic, all at the same time. You are fortunate to have her on staff.

Wayne was great! I learned a lot about my muscles and how they work.

Very thorough and knowledgeable intake session. Thank you!

I was there for an evaluation. I was pleased that my questions and concerns were dealt with respectfully and informatively. Because I had an orthopedist appointment today, I asked whether the report could be faxed to my doctor in time for the appointment, and it was there when I was. p.s. Please note that the text under the comment box has a misspelling..".publicly" is the correct spelling.

Well evaluated by Dr Jones. Good plan for rehab

Thank you for the great care!

They have been very proactive in diagnosing my areas of weakness and strain, and have helped me see how I can add home & gym exercises to aid my recovery.

Terrific group of physical therapist. Great customer service by all staff. Very grateful for all care that I’ve received. Would definitely recommend them very highly! Thank you PTinnovations Irma VM

Read my chart and initial visit notes. Listened to my update and did demos of what caused my pain and what to avoid and treatment. Provided pressure points massage to ease pain during session.

My session with Donna Morton was excellent. I left feeling better both physically and psychologically.

Everyone were professional .My therapists listen to my concerns and came up with a solution.

The exercises were tailored to my life situation and age. Staff was friendly and personable.

The knowledge and care I received is top notch. You leave PT knowing you will improve because they know what is best for each individual. Many thanks.

PTI is a great place with great people.

Dr. Will was great. Casey was good.

Front desk staff is always friendly and efficient. PTs are on time

I have been treated -- and a few times mistreated -- by well over 25 physical therapists in the past 15 years, perhaps ten of them from PTI, others from Alta Bates, etc. Among all those trained individuals, Chris Allen is without question the most knowledgeable, intelligent, patient, and competent physical therapist I've worked with - by far. In addition to her expertise as a PT and her very valuable experience, she also has another very crucial skill that can't easily be learned: She listens to her patients, asks questions and pays attention to how they respond to treatment. This has made the difference in my case between getting better or getting worse. More than once, I hate to say, I've had a physical therapist who, despite their education and background, has done me more harm than good. Many are not unlike the doctor that pauses outside the examination room and reads a patient's chart, then with little or no interaction, without even asking a question or paying attention to the patient, assumes he/she has all the information they need to treat them. That, I'm afraid, is perhaps the most dangerous type of health care professional there is. Chris Allen takes a scientific approach to her patients and gathers truth from facts, including critical information about the patient gathered from the person who knows most what the hell is going on -- the person she is treating.

I was very pleased with the experience I had with PTI. Most of my appointments were with Will and one with Julie and I feel they are both excellent therapists. I am making progress and look forward to continuing appointments with PTI. Thank you for such a great service.

it was a appraisal appointment first time with the therapist he was very good

First visit went well. Looking forward to pool exercises. Parking is a problem, otherwise everything would have been 5 stars

I'm much, much better after seeing Susan . Everyone, including the receptionists, very pleasant & helpful.

I am happy with my therapy, things are progressing well.

A really nice staff and therapists who work hard. I don’t know what else to add, because in this they excel. Well, I could add what I already know; I’ll be back.

Staff very professional and provide excellent service. Highly recommend this clinic to others...

Casey was very helpful in suggesting exercises and ways to reiceive pain relief and better quality sleep at night. Additionally, he has requested more therapy sessions which will include pool therapy.

Very nice.