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Patient Reviews

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Georgina was able to give me the Best Customer Service in my almost 3 decades of being a client with Westlake Vision Center. She knows her job and has a good rapport with the patient. She is cheerful, friendly welcoming and her laughter is contagious. She attended to all my needs and made me feel comfortable. She is an asset to Westlake Vision Center. Hope to see her again on my next visit.

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It would be very nice if I could make my appointment online. I called and was put on hold for more than 5 minutes. I was at work and could n out hold longer. I called again an hour or so later, was again on hold for over 5 min, but did make my appointment. Back in Texas 5 years ago I could choose my eye doctor, see their open appointments and choose one online. It's the 21st century and if they can do it in Texas why not here next door to Silicon Valley?

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Dr Rosanna Chen answered my questions well good Dr. Front desk staffs also nice.

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The staff and the services were out standing. Dr. Chen was attentive and informative. It was one of the most comforting Dr experiences I have had.

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Only thing is while receptionist was busy, no one greeted me or asked me any assistance.

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Dr Yamada is just excellent in every way. He listens, remembers all my visits and thoroughly addresses any questions I might have, changes and ways of proceeding in my eye care. Anita knows me so well she can immediately select glasses that would suit. Never runs out of patience with my finding what is just right for me. The entire staff is friendly, professional and welcoming. I feel like we are all good friends. Thank you caring.

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Good service.

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Dr Yamada and staff is the best

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Wonderful experience as always

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Thorough service. Dr. Chen very professional.

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Good

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Good service & all the employees are nice & always smiling..

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Dr. Chen is very knowledgeable in her business. She took care of my eye concerns and always gave me an explanation of what is happening.

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Very professional exam and friendly care by the stuff. I like Dr. Yamada much.

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Staff was amazing and friendly!

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Crowded center with limited seating. The examination with the doctor was smooth.

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Doctor was very professional, listens, questions are answered with thorough explanations, relatable, and above all she is very polite.

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The doctor is good but I don’t like the receptionist first she told us we pay $30 co-pay good thing one receptionist told her no co-pay it’s like doesn’t know what’s her job .

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Thank you for everything!

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Courtesy and competent. Able to show me substitute for my old pair of glasses.

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Had a great experience everyone is very friendly and helpful will definitely recommend this place

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Great service and friendly staff!!

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The examination

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Very accommodating

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Awesome service by Dr Kung and Anita!

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Took a while to be greeted. Long waiting time. Didn’t get seen till 20 min after my appointment time. But to be fair, there were a lot of patients, all the employees were friendly and the doctor was efficient, informative and kind.

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Very professional and excellent customer service especially the Manager Anita.

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Always pleasant experience. Friendly staff and Drs. are accessible and thorough they explain and takes time.

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Everyone is friendly, helpful and professional. Overall it was a great experience.

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Dr Chen explained everything so simply. Great service

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Awesome customer service J will definitely continue visiting this place.

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Excellent service and care for customers

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Professionalism of Dr. Rosanna Chen, great customer service from staffs, nice selection of frames.

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thank you westlake vesion

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thank you again westlake vision all the staff are awesome

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thank you very much you guys are awesome!🤗🤗🤗

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Reception was a bit slow to acknowledge me for check-in. Other than that my overall visit was what I expected from their office. Staff were professional and curtious.

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Cost

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I walked in and was greeted by a very pleasant young lady. She was able to squeeze me in for a exam.

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I can see all the obstacles in my waaaay!

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Have been a client for a long time and happy with their great service.

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Always a great service.

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-appointment began on time -front desk staff (Naomi) was welcoming and friendly -Dr. Chen reviewed each process before she did anything and explained things clearly -helped my mother with replacement nose pads and glasses adjustment even though she didn't have a formal appointment

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Great experience. My eye doctors is very knowledgeable and very friendly. All the staff are very hospitable

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Friendly stuff however needs to be more organized

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Seeing my provider in a timely fashion.

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Friendly

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staff are very friendly and accomodating..

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Exam was professional and efficient. Subsequent help w frame selection was awesome

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Experience was very pleasant.

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Everyone who works in the office are very courteous and friendly We felt very comfortable. The staff are very knowledgeable as well

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The people or person who attended us were very nice, the doctor also very nice she make you understand what is going on with your eyes and what the best way to take care.

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Anita is the best !!

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Good Job! Thanks

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great and friendly service

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Glad to have Dr Yamada as our eye dr.

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Dr. Yamada did his job well. He checks every thing whatever is the problem about your eyes. He explains to you whatever he sees in the picture if your eyes. And Josiephine she did her job well. She is very patient even though i looked at a lot of eyeglasses. She helped me chiise whuch eyeglass is giod for me. Thanks to all the staff there. They are very friendly.

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Quick and friendly service!

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Dr Chen was very professional & provided all answers to my questions as well as other beneficial info for future reference on cataracts. Office assistant also very helpful.

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Dr. Chen is excellent

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Great service

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You heló me since the begining until the end always very profesional

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Highly recommended

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Great service

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My examination was good. Dr. Chin is very professional. Karen is very helpful in helping me choose my frames.

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My experience was hands down great

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The people at reception were grate and the lady that checked me eye was great and doctor Yamada is so good I tell people abou how good you are Ron

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Good

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Good and Fast Service, friendly staff

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Georgina was very attentive and Dr Yamada was ver thorough on his tests.

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Good

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The doctor is really good and very nice. And the staff is very accommodating.

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The entire staff at Westlake vision are awesome. From the receptionists to the doctors to the employees who show each individual client options of frames and a breakdown of each client’s insurance are very thorough and attentive.

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Front desk was nice. Eye check person was nice. Doctor was knowledgable and understanding. i didnt get the names, but the person that helped me get my glasses was nice, though i wished she would have asked me about my price range. It was waaayyyy out of my price range. I'm not a name brand person and i would have gone with a non name brand had i known if she asked me about my price. I was a lilttle upset at myself for not saying anything. sigh!!! i should have say maybe another lower brand but i had to lied to myself. Though everyone was nice, i just didnt like that they kind of use that 'trick" on people. I may be looking for a eye doc in the near future.

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Finally I found an Optometry office REALLY CARE for their patients. Started with the front desk , to schedule the appointment, then Dr. explained to me how to treat my dry eyes, helped me to select the perfect frame, and save some money. Finally come to pick my glass. I am very HAPPY.

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Dr Chen is great!

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Great place to visit, my whole family goes there for every eye care and appointments, friendly staff and many price options

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Dr. Yamada & his staff are always very helpful!

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Always a great experience

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Dr. Yamada was awesome! However the front desk staff wasn't so great. It took 3 call attempts to finally make an appointment and turns out they call me on the day of to tell me Dr. Yamada is actually out of town AND they've double booked at my time slot basically forcing me to reschedule. Also, the first thing they always say when I call is "Could you please hold?" and sometimes it would be forever or they just hang up.

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Eye exam. Assist with picking new glasses

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Always getting good service

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Excellent

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Their doctors , Dr. Yamada is very kind and great. He is very professional and an expert on his profession. The opticians are very friendly and accommodating.

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Good customer service. Doctor was great with personal interaction

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love the doctors and georgina was really helpfula nd knowledgeable

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Really good doctors

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Appointment time followed. Staff helpful, courteous, patient, in other words, really customer-focused!!

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Service friendly and professional . Music can be turned down lower. Bit crowded with too many voices overhearing each other. Perhaps a more mellower choice of music then KOIT. Real flowers in a vase would be nice. Bathroom needs upkeep too. Bit cluttered.

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I have been a customer of Vision for 14 years, and I have never had problems, I am satisfied with the service of all My name is Hilda moraes Thanks visión

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Always a pleasant experience

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Everything was superb.

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Nice and helpful people. Wait time can be long because of how busy they are, but it's understandable.

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They always have great service and Dr. Yamada is the best!

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I like there thorough checks and Dr. Chen is very nice and informative. She tells you what she’s doing during the whole exam and will explain her concerns when she sees something out of the ordinary. I would highly recommend her expertise to anyone looking for an optometrist!

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Live Dr. Chen; she’s very thorough with the exam, and very good at explaining things. Georgina is awesome in finding a pair of frames that works for me and figuring out how best to work with my insurance in terms of my out of pocket costs. Highly recommend the office!

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Dr. Yamada and Anita are the best.

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I enjoyed my visit. You are always very friendly and helpful. Thank you!

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Dr. Yamada is very professional and very thorough in examining your eyes. The staff are friendly.

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How my doctor examined everything and give me details and explain to me before she check my eyes

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As usual, I was attended by Dr. Yamada excellently but was dismayed by delay in adjusting and cleaning my two pairs of glasses. I have been patient of Dr. Yamada for 35 year now and high opinion of service provided by him. Jivat Gidvani

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It is a pleasure to go to my yearly appt at Westlake Vision Center. The staff is extremely friendly, and very knowledgeable. Dr Yamada and Debbie always bring a smile to my face, I have been to see them for the last 23 years, and pray they don’t retire anytime soon!

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Like I told the Doctor, I lived 4 hours and now 8 hr away, but I continue to come back because of the staff. Firstly, I loved Dr Kong, her bedside manners and expertise made my experience extraordinary. Since she’s left a long time ago, I continued coming back since the staff are so nice. Debbie always helps me out and gets me in ASAP. Overall, I don’t mind making a trip to the city, I get taken care of! Keep up the great work!

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Friendly staff

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Prompt service and staff helpful

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The service was great but the waiting time was pretty long since I had an appointment made.

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Appointment went smoothly, selection was great and the doctor was very helpful answering my questions!

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Rreally helpful Personnel!

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Dr .Rosanna Chen is fabulous. Quick, detailed, thorough, super good memory and very professional!

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Great Doctor and very pleased with visit. West lake Vision Center is the best.👍

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Clear explanation .

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Love Anita’s help finding new frames

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My visit was very fast and everyone was so very helpful and friendly.

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Very efficient, friendly and professional. My husband and I made the right decision when we selected them as our new eye health provider.

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I felt I didn't have to wait too long to be checked if. I will say my visit overall was good. The optometrist I saw was not my primary but she was fine. At times she forgot how to do things or say things like "whoops, forgot to switch the slide" but overall I felt well attended too

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They provide only the highest service! I highly recommend them for all your eye needs.

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I was very pleased with Dr. Y. He did a thorough check-cup on my vision. Courteous and professional.The young lady who helped me pick our my new glasses was very helpful and patient!

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Customer service

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Was on time with appt,

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Thank you karen for being so patient with the family! Great customer service!

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Very caring and concerns in helping their customers needs

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People that works here were great and very restpectful..highly recommended!

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Eye exam was very thorough and covered everything that I was concerned with especially exam for cataract and glaucoma. It was also very comfortable and the doctor answered all my questions satisfactorily. The staff are awesome in helping me select my new "glamorous " frame! They have displayed a lot of patience to somebody who can't make up her mind!

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Friendly and helpful staffs...

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Had a Great Doctor , who explained to me what i wanted to know. The whole Staff were pretty good . They were all really busy, for a Saturday yet the patients,and walk in people were very much attended to. Miss J , who attended to me , was really helpful , she got me what i needed plus took care of the pair of glasses i was wearing, for it needed some help. Thanks , finally a great Eye specialist to go to !

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They were nice and accommodating staff

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I was seen rather quickly. The appointment itself was very efficient. The salesperson was very helpful.

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Very good!

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Very nice and accommodating staff and doctors.

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WESTLAKE Team is super proactive and friendly. Dr. Chen is a 100% professional, I always get the best solution to my prescription. Anita...goes an extra mile and beyond to help us from New glasses to adjustment old ones; always smiling. Plus her efficiency and knowledge. Front desk, amazingly friendly and competent. All of you from Drs.to Emplyees and products.

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The doctor provided our son with exceptional professional service. Will recommend highly to our friends.

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Love your service! Dr Chen is very thorough with our care. All the staff are very pleasant and helpful!

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Very prompt and thorough examination.

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Friendly staff, very professional!

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I was seen on time. Everyone was friendly and helpful. Anita was very patient and waited until I am able to make a decision of what glasses I want. She showed me everything she thought i might like - no pressure. Very pleasant experience.

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The staff was very courteous and attentive and that is why I continued for many years to use Westlakes vision as my optometrist .... very happy with their service ......Thank you all at Westlake vision

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Got in and out of the office quickly . Doctor very nice and efficient

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Good service and very thorough exam explanation from Dr. Chen.

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Great service

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The best costumer service ever!

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Please have pricing (contacts, frames, etc.) readily available along with any recent discounts, insurance forms, etc., that apply to the purchase. All employees that work the front desk should know this in order to quickly and efficiently help all customers in and out of your office. You should also schedule customers so that a back-up does not occur at the front desk and if it does, please ask customers in line to take a seat and wait. Your phone customers, as was my experience, need to be asked to hold while the customer being helped at the front desk is taken care of. My eye doctor was exceptional in her knowledge of my case and was very professional with my exam. Thank you for your knowledge!

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The staff was very friendly and educated. They ensured the right care and means were available for my needs.

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Doctor was great :)

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Easy and professional

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Received excellent service from Anita.

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Everyone in Westlake Vision Center are great especially Dr. Chen, Anita & Karen. 😊👍

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All staffs are good on professional experiences

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My last appointment with Dr. Chen was so thorough and well explained that I left encouraged to follow the prescribed line of treatment. The office staff -especially Karen-was cheerful and helpful in getting the most coverage allowed from my insurance. I've been going to Westlake Vision for many years. I highly recommend them.

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Staff are knowledgeable and friendly.

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Exam

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Doctor and staff are great

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Extra care to adjust old glasses

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I love Westlake Vision Center they are the best and have very knowledgeable staff!!

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Great customer service. Quick and efficient office. Good follow ups. Dr. Randy was thorough in explaining procedures. Would recommend to others.

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Great staff, very helpful and friendly. Doctor very detailed and oriented.

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Everything is good. All employees are nice & very helpful .

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I have been going to westlake vision center for years, and it’s great!

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Dr. YAMADA is an excellent doctor. He shares information with his client and very congenial and patient.

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Excellent service.

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Georgina was great. Very patient with helping me pick out my glasses.

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Did not have an appointment. Just happened to walk-in to see if there were any cancelled appointments (Mind you it was on 12/29/17). My luck.They just happen to have a cancellation and I was seen by Dr. within 10mins. Staff was very accomodating when I chose my glasses and gave good suggestions.

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Always a wonderful experience the people are very professional The eye exam was painless...

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Very efficient

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Dr. YAMADA is the best!

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I had my comprehensive eyes checked with Dr. Chen. She is an exceptional Optometrist. She also gave me a referral for a good specialist and explained to me what General Opthalmologist and an Specialist eye MD. Thank you Dr. Chen. I have to add that the staffs at this facility are very friendly. They always have smile on their face especially Crystal. Kudos to all of you..

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My wife and I scheduled appointments on the last day of the year. They were incredibly busy but the process was very efficient. Dr. Yamaha was great and Josephine was incredibly professional and thorough in helping us choose our glasses.

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My office visit with Dr. Chen was wonderful. She cares about what she does and is extremely knowledgeable. I appreciated the office staff’s friendliness as well. Thank you.

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Excellent customer assistance

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Excellent thank you!

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Been going to Dr. Yamada for years and the only optometrist I trust. Anita always provides great energy in the office.

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Always great customer service and friendly and accommodating employees

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Very good customer service!

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Helped with prescription and frame selection

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Friendly staff!

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No additional feedback.

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Professional

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Friendly staffs

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Very thoroughl and easy. All of the staff and optometrist were friendly and knowledgeable.

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Great service. Dr. Yamata is really good with his patients and it is always a good exam. I'm quite pleased with his work.

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Always great service and keeping us informed of any delays.

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Always courteous and friendly staff. Dr. Yamada is the best!

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Great service

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It was a pleasant and painless experience at Westlake Vision Center Optometry. Thank you for being fast, professional and accommodating.

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Great Overall experience. All my questions were answered by the Doctor and she made me feel very comfortable.

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Staff was very friendly and helpful

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Very satisfied with the speed and quality of service.

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Very comprehensive exam after having cataract surgery

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There was no wait. They exam was thorough and friendly. Instructions and options were clear and succinct. Very professional and gracious service. Buying frames was a pleasure. No pressure hassle free and fun. The entire staff were supportive. *****

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Great customer service

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Dr Yamada and his staff was great!

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Thank for such great customer service!!!

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Doctor is great

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Good customer service and manner i will refer to my familys and friends

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Always good quality care. Never rushes me when selecting frames. Definitely recommend.

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Efficient and timely

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Dr Chen is so nice n very accomodating as well as the staff...😍😍😍

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Rosanna Chen, OD was very experienced, professional and friendly. Did not have to wait long.

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Good customer service

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Friendly doctors and staff.

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Staffs were helpful, friendly and knowledgeable.

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I appreciated the special attention I was given as well as the professionalism I experienced!

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Yes, I will recommend you with others for sure.

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New Optomitrist is super GREAT! Only constructive critisism would be, quicker service.

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Dr. Chen was very thorough and informative. The other staff were very helpful as well.

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MD explained very well how's MATTHEW's eyes health, fast service too , Anita superb in customer service, very friendly n helpful !!

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Dr Chen was very professional and nice.

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Great customer service!

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Love Dr. Yamada! I come all the way from Seattle to see him. I’ve been a patient for over 25 yrs. Thank you !

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All staffs are friendly and nice!

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Outstanding. As always. Exceedingly professional and gracious.

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Excellent service. I’m always happy with the professionalism and friendliness of the doctors and staffs here.

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I love the service here. Staff is very friendly and will definitely return here for my next optometry visit.

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The representative that assisted me in finding the right pair of glasses really took her time and explained everything very clear to me! I appreciate all of her help.

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Everything was fine especially considering how busy the center was. I gave only four stars because later in the evening I received a call from one of the desk assistants who wanted my crefit card number over the phone because "they had cancelled my initial charge of $40 and wanted to charge me $10 instead" She had forgotten that I had an extra procedure and thus the first charge was the correct one. So I will be coming in the next day to charge my card again. Making this a bit creepy is the conversation we were having at the time of the office visit about people stealing credit card numbers to use. It was the same person who then called me later to get my crefit card number over the phone.

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Dr Yamada is knowledgeable in his expertise. Staff are friendly and accommodating.

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Dr Yamaha gave me an excellent eye exam

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Staff members,r always been helpful. .

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Once again an outstanding experience. Dr. Yamada is personable and thorough. I highly recommend the practice, the staff is very professional and knowledgeable.

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Westlake Vision has always been my favorite Optometrist place. They are very courteous, helpful and dedicated to each and every customers and/or clients they serve. My family has been going to this location for over 20 years and the service they provide from Dr Yamada, Dr Chen, the receptionist and Anita has always been extraordinary. Someday when I have my own family I can bring them here. Thank you for above and beyond service you provide to all your clients.

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The entire staff is professional yet, friendly. Dr. Chen is the best there is!!!

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I was on time and I was seen right away. Dr Chen was really nice explained everything she was doing.

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Overall I was provided with excellent service.

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We’ll after the explanation of what happened, take back what I said earlier. Both Debbie and her co-assistant did a good job today.

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Good services

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Dr Tamara has been my doctor for 30 years! He takes such good care of me and my hushand.

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I have been a patient of Westlake vision and Dr Yamada for 30 years and always pleased with my visit. Front office always friendly and attentive. No wait for appointment time. Eye exams always thorough. Wide selection of frames and lenses. I always recommend this office to my friends.

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Beside the recepcionist was a little bit busy to help us. The rest of the staff was very corteous and helpful.

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Started exam on time. Quick and efficient examination.

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Very thorough with full explanations and eye health suggestions

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I have gone to Dr. Yamada for over 30 years—from glasses to contacts—Dr. Yamada and Westlake Vision Center have served my family well.

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As usual, Dr. Yamada was thorough and professional when he performed his eye exam in a very pleasant way. His staff are always attentive. Josie, in particular, patiently and skillfully fixed my pair of eyeglass that I accidentally sat on and that I thought was ruined. In less than 15 minutes, she returned it to me as good as new. Remarkable! And as usual, Anita made sure that everything was taken care of before I left the office.

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everything

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Staffs are very nice , and the Doctor is very nice too .

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I love that you don't have to dilate your eyes to check for the retina status!! However, need more updated pairs of glasses, more designers & more variety for Asian faces

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Always a pleasant experience from start to finish.

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Everything went well - no delay!

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Very thorough exams. No wait time. Dr Yamaha explained everything well

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This place has the best caring doctors. Anita is perpetually helpful and caring. When I have my glasses done here, I get out with a happy pair and smile on my face.

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Everyone from the receptionists to the doctors are very kind and attentive. Thanks for the quality care!

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MD is nice and all the associatiates are helpful

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The Doctor is good , the staff is nice

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Front office seemed very unorganized with appointment scheduling. Dr Yamada was very professional as always.

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Everyone here is very professional, friendly and knowledgeable about what they are doing. Welcoming environment.

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-First the reception was very helpful -the Doctor was very good and more information was discussed

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Great eye exam, expensive frames

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Very friendly staff & dr.

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Excellent customer service from office manager. Wonderful doctors

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Costumer service is good.

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Doctor was attentive

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Had an excellent comprehensive eye examination. Very good selection of frames & very helpful staff when picking out frames

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Staff is really nice! The only thing I didn’t like was the glasses being expensive lol 😚

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Great customer service

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All tye Service was great

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Truly great experience - everyone was so friendly from the receptionist, to the doctor, to the person who helped me buy my contacts. Appreciated feeling like one of the family. Also appreciated that is was neat, clean, and organized, and the high tech equipment. Definitely my best experience in the bay area.

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Great service.

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Great service, on time and Anita was the best.

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I have been going to Westlake Vision Center for over 20 years. That says it all!

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I love Dr. Yamada and have been seeing him for a long long time! The staff is always pleasant and helpful :)

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People who works there are friendly.

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Good Sevice friendly staff

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Everyone was very helpful! All my questions were answered and my appointment went smoothly.

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The staff were pleasant and helpful.

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It was fine!

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Perfect. Very helpful! I appreciate all the help!! :))

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Service was good

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the receptionist and the doctor are very nce

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I did not have to wait. Check in fast, computer and eye exam thorough and quick.

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Great customer service

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I like that Dr Chen takes her time to explain her findings and goes over th x-ray with me. I also appreciate that she didn't pressure me into getting lasik or having a consultation for it.

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100% Excellent

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Dr. Chan is really nice and professional!

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Anita is GREAT! Good service and always doing an extra mile for the customers ....

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I love going to Westlake because I always get tremendous service. It starts from the time I book my appointment and continues through to picking up my new glasses.

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Dr Chen is always professional and so efficient! She's thorough and makes sure she addresses my questions and concerns. I appreciate the late office hours too- that's a nice plus!

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Kenya was very helpful when it was time to pick out the frame. Dr Chen was efficient and good at explaining procedures and results.

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The level of care is wonderful. Everything was fully explained and the doctor asked each time if I understood or had any questions.

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Very attentive and didn't have to wait long for my eye exam

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Very professional and friendly service. On time appointment with short wait time.

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The doctors were great as well as the opticians. Good frame selections.

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I appreciate the quick but thoughtful attention I received at my appointment.

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Friendly and courteous service upon checking in for my appointment. I received a thorough exam and highly informative meeting with Dr. Chen. I left feeling reassured and more knowledgeable about the conditions of my eye and how to take care of them long term.

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Been a customer for many years. Excellent service. Highly recommend to my friends.

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The doctors are awesome. I only wish my appointment started as it was scheduled.

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Great costumer service, walk in was easy and fast. Knowledgeable staff.

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It was nice that Dr. Yamada did my opto-scan free of charge.

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Awesome

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Always on time. Wonderful service from the entire staff!

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Great people !!!!! They work with you to give you the best deal that fits your situation!!! I have been a customer for over 20 years. I travel over 50 miles just because of the customer service.

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Excellent customer service!

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Great service

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Anita is THE BEST!!!

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Professional and friendly .

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Nice

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The whole process from checking in to the check up was smooth. I went on a weekday and it wasn't too busy. They were efficient and the checking out process was fast as well.

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Addressed my issues directly (piano glasses). prescription could be determined from my regular prescription, no further tests necessary. Dr also answered a couple of questions about an eye issue. Whole thing was very easy, and everyone I dealt with was helpful and pleasant.

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Very satisfied. The family has been with dr yamada for more than 30 yrs. all the staff are helpful.

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Great service

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Staff and doctor very personable and attentive

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Knowledgeable staff, friendly, conduderate and very helpful.Josephine went above her call of toaccimodate our needs and to make sure we get our eyeglasses in time. Dr. Yamada is one great eye doctor.. Kudis to the whole staff. Thank you.

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Excellent customer service

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I had a great experience with the ladies at the front desk and Dr. Yamada. Every one was kind and very professional! Thanks. -Rosana Wan

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Karen was super helpful! Thank you !!

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Really polite and professional.

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Every one was very welcoming and courteous. And I could feel the concern of Dr. Randy Yamada for my wellbeing . Keep up the good work. God bless you.

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Great service always!

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Everyone was so helpful and nice

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Friendly service

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I took BART from El Cerrito to Daly City and was about an hour early but the staff said no problem and started all the paperwork and then the exams. There was no waiting and Dr. Yamada gave me the examination and explained to the staff what I needed. She was with another client so I was able to sit and listen to the other staff working with customers. One was working with an elderly couple and she explained each step carefully and repeated if they didn't understand. The couple really appreciated the attention. The other staff was helping a young man select first-time glasses she always smiled when responding to his questions. Everyone is very professional, never in a hurry and always with a smile. I was finished and left when it was my actual appointment time Thanks very much.

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The wait was not long, very courteous and efficient stuff and doctor. The atmosphere of the clinic is so friendly and you feel like home.

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Great service!

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Everything, it was enjoyable as always

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Customer service and doctor is nice.

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Extremely helpful and knowledgeable people I would definitely go back there again

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All the services are great especially the doctors are very detail and nice.

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Nice Staff

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Very efficient!

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My dad and I have been patients with Westlake for about 6 years now and they have always treated me and him amazing ! I love their hours and staff! Thank you ladies for always being efficient , professional and kind.... they always give honest feedback when selecting glasses and never try and be pushy with sales , which I appreciate because glasses can be so expensive Highly recommended

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Staff were super friendly!! Highly recommended!!👍👍

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I very happy always good care

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Thank you!!

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Reception desk was very welcoming and provided immediate assistance

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👍

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Dr Yamada is a pro. His examination was through professional and objective. I'm 59 and have been wearing eyeglasses since 9. Fantastic on all respects

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Very smooth.

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Professional and straightforward appointment.

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I've been a patient/customer of Dr. Yamada for over 20 years. I am very happy with the level of care provided to me by the staff and by doctors Yamada and Chen. I have and will continue to recommend Westlake Vision Center.

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Quick and friendly service

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Friendly, professional, very helpful.

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Everything!

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Thanks for a very professional eye checkup. Everything was fine. Appointment was right on time which was appreciated.

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Always a pleasure to come to Westlake vision center!

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My visit went well! Randy showed a professional attitude and made sure that everything was checked. Thanks!

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Great customer service

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Friendly and efficient from start to finish!

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Precise explanation

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Staff and optometrist are both very nice.

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Dr Rose Chen is excellent.

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Dr. Chen was very thorough in the exam and explains it very clear...highly recommend to everyone who values their eyesight. Looks like they're over staff, and the music they play is a bit loud for a small reception area.

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Great and nice people highly recommendable eye doctors are teally good highly recommendable they know they are doing A+

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The service is always excellent. Although it's a little bit expensive I think it's worth while...

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Good

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Very helpful!

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The exam wulith dr Chen is good except the wait time is almost 30 min past appt time. There are not enough chairs for us to sit while waiting.

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As always the appointments we had were professionally handled and they were handled in a quick and efficient manner.

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Dr Chen is the best, I feel so comfortable with her and she is very professional with such a personable level 10 of kindness. Thank you for keeping me healthy all these years and for all the years to come.

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Fast, accurate, pleasant service!

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Efficient and pleasant as usual.

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Excellent service. Everyone is so helpful and kind. I've been going to Westlake for about 25 years. Anita and Dr. Yamada are especially wonderful.

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Everything was great

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Staffs are very professional but approachable. I would recommend setting up a visit.

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Great staff & the services. Excellent doctors/optometrist. The only thing is their products is too pricey, but it's the customers choice to buy them.

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Very good examination

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good

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Very nice place, staff is very polite

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Nice customer service

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Employees acted in a professional manners answering questions and concerned of remitters.

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service is excellent as always as I have been going to Westlake vision for over 30 years

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The service was great. The technicians were very helpful.

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Excellent services and staff

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Professional and helpful...great service

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Service was excellent

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2 Thumbs up

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Excelent

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Thank you for great service!!

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Always a pleasure!

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Dr R Chen has impeccable bedside manners very professional and atttenttive to her patients Thank you Dr Chen for taking good care of me

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Everything was great from d receptionist, associates, clerks & d Doctor. Everybody was nice and very helpful.

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Dr. Tsiganenko took the time to explain in detail everything she took me through. Step by step. Being that I was a little worried about my eyes. I felt comfortable knowing that she knew what she was talking about....

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Dr. Chen was so sweet, excellent service and not rushing, gave you tips, can't complain. Nicole also was fantastic, thank you to my husband , he recommended this and I will recommend this to my friends and my children. Very friendly and service I got with the staff were so nice. Thank you all for the comfortable and honest atmosphere you gave me.

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Prompt service, very professional.

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I really enjoyed my visit and I liked the service. I liked that they treated me well and helped me as much as they could.

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Dr. Chen is very thorough in her exam and she makes sure I understand every step of the way. She is also very pleasant to talk to.

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Great explanation of services, technology, and exam.

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Have been going to Dr. Yamaha for 15 years. I feel like I have the best eye doctor in the Bay Area. His core staff is still with him. The same desk receptionist. The woman who has helped me pick out and fit my glasses has been promoted to office manager and she still helps me and at this point I am sure many countless others. The selection of glasses is very well curated. I would recommend Westlake Vision to anyone who values their eyesight and the best possible customer service.

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Smooth and quick service...

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Very friendly atmosphere

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Dr.Chen is very courteous and patience. Her professionalism makes me have confidence in her.

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I already posted to google and yelp! : Normally I take forrrrrever to write a review, but here I am, havent even left the parking lot yet. This place deserves 10 stars if I could! So my dumbass through out my last pair of contacts thinking I had 1 more pair, I didnt. So since they had good ratings, I went in to see when they could take care of me and I was in n' out in under an hr without any appointments. Maybe I got lucky, but nonetheless this was amazing. Hell I cant even do that with a dam haircut lol. The service was great! All of the staff members were nice and professional. I forget the doctors name, but he hooked me up with an extra set of contacts to try a different brand and he also hooked it up with a couple pairs of daily lenses as well (I wear monthly). I have an eye doctor in southern CA that ive used for the last 13 years and while he is great, this place was a touch better. To the staff here: thanks again for taking care of me as a walk in. You all definitely made my day 1,000 times better.

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Doctor answered all questions on my concerns about eye cataract and others. Staff very hospitable, helpful and caring. They were also very patient in eye wear selection.

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One of the best i exams ive ever had. Very informative during eye exams and after.

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Quick and efficient service

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Wish there are more discounts

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Great friendly staff

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The staff are so friendly and very helpful. The exam are very thorough.

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Excellent service with Doctor Yamada and all the staff most especially Ms Anita and Ms Josephine for her patience and t smile.

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Dr. Chen is awesome!

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Overall my experience was great as expected.

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Prompt service; short wait time to see the doctor --imagine actually being seen within 5 minute of your appointment time! Extremely knowledgeable doctor--I've been a patient of Dr. Yamada's for 25+ years! I have always enjoyed my appointments and feel that my questions/needs are always taken care of!

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Very professional, yet friendly staff.

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Great service

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Everything was done well. Dr. Chen is super!

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Always a pleasure and very thorough

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👍👌

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Dr. Chen was very professional and explained everything to me.

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Amazingly fast appointment

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You personally attend to your patient. You did cery well. I will ket my co workers about you. You did a great job

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Great service.

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First-timer here and had a good experience. Staff and doctor were nice and helpful.

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As a patient, I am very satisfied from the service I got during my eye appointment. The doctor is very thorough and staff is very attentive. Highly recommended!

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Schedule is on-time. Doctor take care of detail checked both eyes. Thanks!!!!

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Very professional. Doctor explained everything to me. Crystal helped me with frame selection and I was so impressed that she is very good and a very sweet and nice person. It was an enjoyable experience. I would highly recommend your office!

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Everything about this place was Great!

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From receptionist, Dr Chen and Nicole, thank you for being very pleasant and helpful. Definitely an A+ rating!! And also Karen who told me about Westlake Vision Center. Thanks guys!

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Wonderful professional experience- I will never go to a mall store again !

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cool!.. 👍👍

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My recent visit at westlake vision center was perfect and my eyes were treated well .The employees have good customer service.

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Excellent service

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Staff is consistently attentive, professional and knowledgeable.

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I was very pleased with the service. The only negative is the check-in. I'm unclear on the function of filling out the questionnaire each year if I'm a repeat client. Are these filed away or shredded after each visit? I feel more anxiety in filling out my personal info every time. They used to have labels on the questionnaire with all pertinent info. What happened?!

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Dr. Yamada and his staff are friendly, efficient and always happy to help. We always love our family visits!

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I'm happy with Dr. Chan she is very good, very nice and very professional. And I like Anita who asssited me. She's very friendly. They all very professional and very nice

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