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Patient Reviews

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Kenya was very helpful when it was time to pick out the frame. Dr Chen was efficient and good at explaining procedures and results.

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The level of care is wonderful. Everything was fully explained and the doctor asked each time if I understood or had any questions.

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Very attentive and didn't have to wait long for my eye exam

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Very professional and friendly service. On time appointment with short wait time.

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The doctors were great as well as the opticians. Good frame selections.

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I appreciate the quick but thoughtful attention I received at my appointment.

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Friendly and courteous service upon checking in for my appointment. I received a thorough exam and highly informative meeting with Dr. Chen. I left feeling reassured and more knowledgeable about the conditions of my eye and how to take care of them long term.

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Been a customer for many years. Excellent service. Highly recommend to my friends.

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The doctors are awesome. I only wish my appointment started as it was scheduled.

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Great costumer service, walk in was easy and fast. Knowledgeable staff.

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Awesome

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It was nice that Dr. Yamada did my opto-scan free of charge.

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Always on time. Wonderful service from the entire staff!

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Great people !!!!! They work with you to give you the best deal that fits your situation!!! I have been a customer for over 20 years. I travel over 50 miles just because of the customer service.

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Great service

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Anita is THE BEST!!!

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Excellent customer service!

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Professional and friendly .

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Nice

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The whole process from checking in to the check up was smooth. I went on a weekday and it wasn't too busy. They were efficient and the checking out process was fast as well.

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Addressed my issues directly (piano glasses). prescription could be determined from my regular prescription, no further tests necessary. Dr also answered a couple of questions about an eye issue. Whole thing was very easy, and everyone I dealt with was helpful and pleasant.

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Very satisfied. The family has been with dr yamada for more than 30 yrs. all the staff are helpful.

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Great service

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Staff and doctor very personable and attentive

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Knowledgeable staff, friendly, conduderate and very helpful.Josephine went above her call of toaccimodate our needs and to make sure we get our eyeglasses in time. Dr. Yamada is one great eye doctor.. Kudis to the whole staff. Thank you.

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Excellent customer service

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I had a great experience with the ladies at the front desk and Dr. Yamada. Every one was kind and very professional! Thanks. -Rosana Wan

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Karen was super helpful! Thank you !!

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Really polite and professional.

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Every one was very welcoming and courteous. And I could feel the concern of Dr. Randy Yamada for my wellbeing . Keep up the good work. God bless you.

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Great service always!

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Friendly service

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Everyone was so helpful and nice

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I took BART from El Cerrito to Daly City and was about an hour early but the staff said no problem and started all the paperwork and then the exams. There was no waiting and Dr. Yamada gave me the examination and explained to the staff what I needed. She was with another client so I was able to sit and listen to the other staff working with customers. One was working with an elderly couple and she explained each step carefully and repeated if they didn't understand. The couple really appreciated the attention. The other staff was helping a young man select first-time glasses she always smiled when responding to his questions. Everyone is very professional, never in a hurry and always with a smile. I was finished and left when it was my actual appointment time Thanks very much.

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Everything, it was enjoyable as always

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Great service!

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The wait was not long, very courteous and efficient stuff and doctor. The atmosphere of the clinic is so friendly and you feel like home.

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Customer service and doctor is nice.

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Extremely helpful and knowledgeable people I would definitely go back there again

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All the services are great especially the doctors are very detail and nice.

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Very efficient!

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Nice Staff

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My dad and I have been patients with Westlake for about 6 years now and they have always treated me and him amazing ! I love their hours and staff! Thank you ladies for always being efficient , professional and kind.... they always give honest feedback when selecting glasses and never try and be pushy with sales , which I appreciate because glasses can be so expensive Highly recommended

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Staff were super friendly!! Highly recommended!!πŸ‘πŸ‘

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I very happy always good care

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Thank you!!

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Reception desk was very welcoming and provided immediate assistance

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Dr Yamada is a pro. His examination was through professional and objective. I'm 59 and have been wearing eyeglasses since 9. Fantastic on all respects

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Very smooth.

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I've been a patient/customer of Dr. Yamada for over 20 years. I am very happy with the level of care provided to me by the staff and by doctors Yamada and Chen. I have and will continue to recommend Westlake Vision Center.

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Professional and straightforward appointment.

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Friendly, professional, very helpful.

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Quick and friendly service

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Everything!

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Thanks for a very professional eye checkup. Everything was fine. Appointment was right on time which was appreciated.

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Always a pleasure to come to Westlake vision center!

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Great customer service

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My visit went well! Randy showed a professional attitude and made sure that everything was checked. Thanks!

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Friendly and efficient from start to finish!

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Staff and optometrist are both very nice.

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Precise explanation

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Dr. Chen was very thorough in the exam and explains it very clear...highly recommend to everyone who values their eyesight. Looks like they're over staff, and the music they play is a bit loud for a small reception area.

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Dr Rose Chen is excellent.

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Great and nice people highly recommendable eye doctors are teally good highly recommendable they know they are doing A+

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The service is always excellent. Although it's a little bit expensive I think it's worth while...

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Very helpful!

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The exam wulith dr Chen is good except the wait time is almost 30 min past appt time. There are not enough chairs for us to sit while waiting.

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Good

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As always the appointments we had were professionally handled and they were handled in a quick and efficient manner.

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Dr Chen is the best, I feel so comfortable with her and she is very professional with such a personable level 10 of kindness. Thank you for keeping me healthy all these years and for all the years to come.

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Excellent service. Everyone is so helpful and kind. I've been going to Westlake for about 25 years. Anita and Dr. Yamada are especially wonderful.

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Fast, accurate, pleasant service!

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Efficient and pleasant as usual.

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Everything was great

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Staffs are very professional but approachable. I would recommend setting up a visit.

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Great staff & the services. Excellent doctors/optometrist. The only thing is their products is too pricey, but it's the customers choice to buy them.

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Very good examination

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good

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service is excellent as always as I have been going to Westlake vision for over 30 years

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Nice customer service

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Employees acted in a professional manners answering questions and concerned of remitters.

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Very nice place, staff is very polite

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The service was great. The technicians were very helpful.

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Excellent services and staff

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Professional and helpful...great service

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Excelent

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2 Thumbs up

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Service was excellent

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Thank you for great service!!

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Dr. Tsiganenko took the time to explain in detail everything she took me through. Step by step. Being that I was a little worried about my eyes. I felt comfortable knowing that she knew what she was talking about....

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Everything was great from d receptionist, associates, clerks & d Doctor. Everybody was nice and very helpful.

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Dr R Chen has impeccable bedside manners very professional and atttenttive to her patients Thank you Dr Chen for taking good care of me

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Always a pleasure!

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I really enjoyed my visit and I liked the service. I liked that they treated me well and helped me as much as they could.

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Dr. Chen is very thorough in her exam and she makes sure I understand every step of the way. She is also very pleasant to talk to.

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Great explanation of services, technology, and exam.

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Prompt service, very professional.

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Dr. Chen was so sweet, excellent service and not rushing, gave you tips, can't complain. Nicole also was fantastic, thank you to my husband , he recommended this and I will recommend this to my friends and my children. Very friendly and service I got with the staff were so nice. Thank you all for the comfortable and honest atmosphere you gave me.

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Have been going to Dr. Yamaha for 15 years. I feel like I have the best eye doctor in the Bay Area. His core staff is still with him. The same desk receptionist. The woman who has helped me pick out and fit my glasses has been promoted to office manager and she still helps me and at this point I am sure many countless others. The selection of glasses is very well curated. I would recommend Westlake Vision to anyone who values their eyesight and the best possible customer service.

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Smooth and quick service...

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Very friendly atmosphere

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Doctor answered all questions on my concerns about eye cataract and others. Staff very hospitable, helpful and caring. They were also very patient in eye wear selection.

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One of the best i exams ive ever had. Very informative during eye exams and after.

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Dr.Chen is very courteous and patience. Her professionalism makes me have confidence in her.

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I already posted to google and yelp! : Normally I take forrrrrever to write a review, but here I am, havent even left the parking lot yet. This place deserves 10 stars if I could! So my dumbass through out my last pair of contacts thinking I had 1 more pair, I didnt. So since they had good ratings, I went in to see when they could take care of me and I was in n' out in under an hr without any appointments. Maybe I got lucky, but nonetheless this was amazing. Hell I cant even do that with a dam haircut lol. The service was great! All of the staff members were nice and professional. I forget the doctors name, but he hooked me up with an extra set of contacts to try a different brand and he also hooked it up with a couple pairs of daily lenses as well (I wear monthly). I have an eye doctor in southern CA that ive used for the last 13 years and while he is great, this place was a touch better. To the staff here: thanks again for taking care of me as a walk in. You all definitely made my day 1,000 times better.

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Wish there are more discounts

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Quick and efficient service

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The staff are so friendly and very helpful. The exam are very thorough.

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Great friendly staff

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Dr. Chen is awesome!

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Excellent service with Doctor Yamada and all the staff most especially Ms Anita and Ms Josephine for her patience and t smile.

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Overall my experience was great as expected.

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Very professional, yet friendly staff.

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Prompt service; short wait time to see the doctor --imagine actually being seen within 5 minute of your appointment time! Extremely knowledgeable doctor--I've been a patient of Dr. Yamada's for 25+ years! I have always enjoyed my appointments and feel that my questions/needs are always taken care of!

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Everything was done well. Dr. Chen is super!

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Always a pleasure and very thorough

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Great service

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Dr. Chen was very professional and explained everything to me.

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Amazingly fast appointment

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Staff members are very helpful and friendly especially Josephine and Anita and the young girl who assisted me in the pre eye check up. She made me feel comfortable before she took pictures of my eyes. Dr Yamada is great.

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Great service.

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First-timer here and had a good experience. Staff and doctor were nice and helpful.

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As a patient, I am very satisfied from the service I got during my eye appointment. The doctor is very thorough and staff is very attentive. Highly recommended!

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Very professional. Doctor explained everything to me. Crystal helped me with frame selection and I was so impressed that she is very good and a very sweet and nice person. It was an enjoyable experience. I would highly recommend your office!

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Schedule is on-time. Doctor take care of detail checked both eyes. Thanks!!!!

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Everything about this place was Great!

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From receptionist, Dr Chen and Nicole, thank you for being very pleasant and helpful. Definitely an A+ rating!! And also Karen who told me about Westlake Vision Center. Thanks guys!

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Wonderful professional experience- I will never go to a mall store again !

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cool!.. πŸ‘πŸ‘

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Excellent service

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My recent visit at westlake vision center was perfect and my eyes were treated well .The employees have good customer service.

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I was very pleased with the service. The only negative is the check-in. I'm unclear on the function of filling out the questionnaire each year if I'm a repeat client. Are these filed away or shredded after each visit? I feel more anxiety in filling out my personal info every time. They used to have labels on the questionnaire with all pertinent info. What happened?!

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Staff is consistently attentive, professional and knowledgeable.

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I'm happy with Dr. Chan she is very good, very nice and very professional. And I like Anita who asssited me. She's very friendly. They all very professional and very nice

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Dr. Yamada and his staff are friendly, efficient and always happy to help. We always love our family visits!

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Thank you!!

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All ladies there were accomodating nd courteus..Dr.was very thorugh in my eye exams. Well.explained re the results of the procedures done to me.I gave her 5 stars during my.visit.

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They 're very helpful.

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Dr. T. did a very thorough eye test, and then explained very clearly why my vision is no longer 20-20. I wish my previous optometrist had been so thorough and so forthcoming. I will continue to patronize your business.

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As always, the staff and Dr. Yamada are nice, friendly, helpful and professional ..

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Good job in eye exam, love the eye doctor and the young girl take care in glasses section,

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Always a pleasant experience. The moment I walk in, check in, have my exam and to ordering Glasses or Contacts.

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The staff was courteous and helpful once I have arrived for my appointment. Dr. Chen was great and was very professional. She patiently answered all my questions and explained everything well. I will definitely come back and recommend her to friends and family.

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Dr. Yamada was very fast and efficient. He answered my questions very quickly. Also, the sales manager on the floor was extremely nice and pleasant. Overall, great practice! Highly recommend and will to my family members.

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Great staff and doc!

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The staff are friendly and helpful. Also, the surroundings are very pleasant.

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Was very efficient and friendly staff

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Keep up the good work!

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Dr Ramada is excellent

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Anita has always been great in dealing with patients. She is always there to assist you in every way. SHe has a way to make an individual feel important.

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Dr Yamada was excellent. Anita is always expert in her work and very customer focused. Been a customer as parent and self for past 15 years. Tops!

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As always, the staff was courteous and friendly. They knew me by name and we're very attentive. I was taken to the doctors office at the time promised for my appointment. I was also thanked for choosing Westlake Vision as I left. Entire experience was easy and actually enjoyable !

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People are really nice and they always get your a better deal with contacts. Dr. Chen and Dr. Yamamoto are really good checking if my eyes are healthy.

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It was really exciting and everyone there is nice.

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Everyone is great at Westlake Vision but Anita always gives us exceptional service. She always goes above and beyond in helping me and my whole family. She's awesome!!!

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The doctor was very thorough and educational, the lady at the desk rushed me for the paper work butt hen she added that they were behind, it didn't make sense but over all it was a excellent experience

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Dr. Yamada and his staff are top notch. A very special acknowledgement to Anita! Terrific! I am truly thankful for the care and level of professionalism.

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Service is given with care.

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Everyone are super friendly and I got all the information I needed.

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All girl are very helpful. Make Service quick and easy already been there 3 years . Will continue go Thanks!!

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Everyone was very professional in performing the duties they were assigned for the care I needed. I'll be back soon πŸ€“

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The service was wonderful and I can't wait until I receive my new glasses.

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Dr Yamaha is great. Front desk needs to check messages before 11:30am!

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great experience with doctor and worker

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everybodys great, very accomodating

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Everyone was very welcoming and helpful during my visit.

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Very warm customer service! Dr. Yamada is very easy to speak to; he makes time to listen to my concerns and answers all of ky questions. Anita is also an excellent employee. She is friendly to all the customers and greets all immediately. I would recommend this business to my family and friends.

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Competent and friendly staff!

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I love coming to your office. Everyone is friendly and attentive and knowlegeable. The doctors take a lot of time with their patients. Recommend your office very highly.

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It was the easiest eye exam I've ever had. Great experience!

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Anita Silva was very helpful and friendly.

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The staff are awesome!

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great service and friendly staff!

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I loved the service. The doctor that was there instead of my regular optometrist was super sweet. And Karen! She made it pretty fun picking out a new pair of glasses. I just wish I was asked about the Optix picture. I have heard from other people who go there, that they are usually asked if they want to take the optix picture. I was instead charged for it before even knowing they would charge me for that service.

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Awesome service, thank you Mary nd cyreen

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We've been here before and this years exam was fast. It is the first time we are done less than an hour. Normally we have to wait for a while.

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Very professional!

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Good customer service

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Dr. Chen is great! I love how she goes into great detail about what she's doing and why she's doing it during your eye exam. It's good to be informed!

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I've been going to your office since around 2010 and every time I go in I have awesome service and great medical recommendations... Your office has a huge amount of frames to select, and very knowledgeable and patient ladies to help me.... So, every year I purchase new frames... That is why I will keep going to your office as long as I can.... Keep up the great work!!!

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My family has been coming here for years and I always have a positive experience. I have a very nice visit with Dr. Feng. She answered all of my questions and had such a nice, relaxed personality. As per usual, the ladies in the front were so friendly and helpful when it came to picking new glasses. Mary is so fun and honest--she helped me pick the best glasses for my face without pushing me to pick the most expensive pair.

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Share information about WESTLAKE Vision Center and their excellent service

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Refer to family and friends

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Dr. Yamada is the best Optometrist

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Excellent

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The Dr and staff were great and very helpful. We had eyeglasses made and can't wait to pick them up.

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She was very patience and describe each step of the exam. She is very friendly with customer service in mind.

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As usual, Nita, was fabulous!

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Dr. Chen was very nice. Nicole Pabilona was super great. She took time to really help me and my husband.

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I've been coming here for many years, even for the last 3 years that I moved to Pleasant Hill, I see Dr Chan, she is great, my son is 7 years old and she makes him feel very comfortable

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My first visit to Westlake Vision Center Optometry was very pleasant. Dr. Yamada was wonderful, very nice and, of course, an expert in his field. Attributes that are critical for someone to entrust one's vision care. The staff was great too. I highly recommend Westlake Vision Care Optometry. Thank you!

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Very helpful staff that really explains you the process of all the procedures.

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Dr. Yamada is very nice and patient and take time to check my son eyes , I am very satisfied with him, and also the staff is very patient and very friendly to help to chose the frame for eyeglass until he get one so we really appreciate it, I will recommend to my friend for west lake vision center.

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Always a pleasure to have my eyes examined at your place

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The doctor was so nice and thorough!! Nicole did a wonderful job helping me select my new frames, and was really helpful guiding me through the insurance coverage, all that with a smile and great, positive, attitude!

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Efficient process, staff was friendly and helpful, and Dr. Rosanna Chen provided an excellent level of service throughout the eye exam; she explained each procedure thoroughly and was warm and personable.

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My visit was quick, easy, professional and highlighted by a staff of warm welcoming people. This especially impresses me. They care about me as a customer and it shows!

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* Reviews have been sourced and collected through a mix of verified Doctible patients and other publicly available directories.