Why are medical and dental practices services?
Every practice is a service business
Alignment: Hospitably and best practices for patient communication and engagement
What is a service delivery system?
A service delivery system includes: people, training, tech, and policies
How to improve patient experience, retention, and profit
Turning negative reviews/feedback into gold
Why reviews and feedback drive success
The value of public and private feedback
Customer loyalty after negative feedback from a patient
Q&A + Discuss your most challenging patient Mgmt. issues