Webinar | On-Demand
Using the Secrets of Hospitality to Grow Your Practice
Agenda
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Why are medical and dental practices services?
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Every practice is a service business
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Alignment: Hospitably and best practices for patient communication and engagement
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What is a service delivery system?
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A service delivery system includes: people, training, tech, and policies
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How to improve patient experience, retention, and profit
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Turning negative reviews/feedback into gold
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Why reviews and feedback drive success
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The value of public and private feedback
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Customer loyalty after negative feedback from a patient
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Practical Examples
- Real-world examples given throughout the presentation
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Extended Q&A
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Q&A + Discuss your most challenging patient Mgmt. issues
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