Using the Secrets of Hospitality to Grow Your Practice

Agenda

• Why are medical and dental practices services?

  • Every practice is a service business

  • Alignment: Hospitably and best practices for patient communication and engagement

• What is a service delivery system?

  • A service delivery system includes: people, training, tech, and policies

• How to improve patient experience, retention, and profit

• Turning negative reviews/feedback into gold

  • Why reviews and feedback drive success

  • The value of public and private feedback

  • Customer loyalty after negative feedback from  a patient

• Practical Examples

  • Real-world examples given throughout the presentation

•  Extended Q&A 

  • Q&A + Discuss your most challenging patient Mgmt. issues