Technical Support Specialist (entry level)

Doctible is a San Diego based startup changing the way healthcare practices engage and communicate with their patients by building amazing technology. Founded in 2014, we are rapidly growing and proud to say we were awarded the #1 Top Workplace by San Diego Union Tribune.

Role

This position is part of our Customer Success Team which owns all aspects of the customer experience from on-boarding new customers to supporting our existing base across all 50 US states. The CS team resides in and supports all of its customers from our HQ located in Sorrento Mesa. This is an ideal position for a proactive and enthusiastic person who enjoys working with technology, customers, solving problems and staying busy with varied tasks. It is also role where you will be offered as much responsibility as you are able or willing to handle, in addition to ongoing training and growth opportunities. We are rapidly growing!

Responsibilities

The Technical Specialist position is an important role in the company as it deals directly with our most important asset, our customers on a daily basis.

Your daily tasks would include but are certainly not limited to:

• Onboard a steady stream of new customers by remotely deploying Doctible’s software onto our customers systems

• Tackle customer inquiries and tickets across all our support system channels

• Manage product deployment tasks individually and among the Customer Success team including advanced Tier 2 support issues with our software development, sales department and 3rd party partners

• Provide internal support for issues escalated by the Customer Success team

• Keep accurate records and ensure processes are well documented

Position Requirements

• 1 - 2 years technology experience (must)

• Excellent verbal and written communication skills (phone skills a huge plus)

• Hands-on experience working with Windows operating system(s)

• Ability to troubleshoot, diagnose and debug technical issues

• Must have positive, results-oriented attitude

• Eagerness to learn and help improve your skills and our software product suite

• Detail oriented, ensuring tasks are completed fully and accurately - we deal with alot of data

• A people person and ability to handle a wide variety of customer types

• Motivated and reliable. We start on-time at 7am every day!

• Preferred: working knowledge of HTML, firewalls and network communication

Compensation

• Competitive salary

• Monthly bonus

• Regular cash and prize contests

• Healthcare insurance

• Work with a fun, tightly knit and dynamic team

• Friday workday ends at 1pm

• Fantastic work environment - free lunch Monday, flip-flop Friday (casual dress), quarterly socials and team lunches to name a few


NOTE: Your application MUST include a cover letter, addressed to Chris, containing a ONE paragraph pitch on why we should consider you for the position. Further separate yourself from the other applicants by identifying the spelling error in this job post.

ALL applications without a cover letter intro will be discarded.

How to Apply

Please send a resume to an email introducing yourself with the subject line: “I’m interested in the TSS position!” to: careers@doctible.com