Welcoming. Fast to my appointment time. Dr. Chen was very informative & instructive concerning my issue. Thanks

The customer service is fabulous i get treated like family as the exam is being done everything is explained and all my questions are answered i appreciate you guys in all you do for me thank you

Everything was great, start to finish. Thank you.

Everyone & Everything was perfect. I LOVE Dr. Gill. My only suggestion would be to wipe off / surface disinfect the clicker you give to patients for the peripheral vision test.

Staff was very courteous and pleasant. The assistance with selection of glasses was very helpful. I would highly recommend to a friend .

The entire staff at Longmeadow Optical is great. They are friendly and courteous. Dr Gill is thorough and answers all questions and concerns. I would recommend them to anyone.

Everyone is very professional and eager to help!!

The office staff were friendly, helpful and prompt. Dr. Gill was very knowledgeable, thorough, and took her time to perform the exam.

I enjoy going to Longmeadow Optical

Dr. Gill and the staff are welcoming and professional. Wait times are short.

Dr. Gill has been so patient with my eyes and always has suggestions. All the staff make me feel very welcome and like a family.

My family and I are long time (20 plus years) patients, and as usual the staff and Dr Gill were 110% professional yet extremely personable and helpful!! Glad they are our optometrist office!!

My appt was on time. That's worth the trip. At other dr appts, I have waited over an hour to see the provider. Wonder why they think their time is more valuable than mine. Thanks for respecting my time.

The staff noticeably enjoy helping customers. They investigated and helped me understand my insurance allowances. My glasses were repaired expertly and tightened (they needed a tune up) without even a request. Always a joy to visit.

I was pleased that a new lens has been ordered due to the scratch on my present one.

Honest evaluation. Gave advice concerning cataracts. Advising to delay eye glass prescription until cataract removed. Dr Chen very honest.

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Everything! But I do NOT want my comments published. I am an older client and Frederick isn’t the small farming community that it once was. I can’t walk down N. Market St. and know almost everyone I met.

Would have been a completely perfect experience if not for a low grade headache that I experienced from shortly after eye dilation, for about two days in length. I don’t know whether it was caused by an allergic reaction or by another cause entirely, but the timing coincided so directly that not only was it suspect but also difficult to deny. I hope there is a reasonable explanation that can account for this adverse reaction that I experienced. When I come in to take delivery of the glasses I have ordered I hope that the question(s) I have posed above can be answered, not only, finally but also concretely so that we can avoid this type of experience in the future!

The eye exam I received was competent, professional and clearly explained. I highly recommend Dr. Chen and the entire staff of Longmeadow optical. The medical and business sides are among the best we have experienced. Everything was clearly explained. Thank you, Larry & Dana

Very helpful at the front desk in trying to figure out my payment, even call Humana for me to get the answer. Very thorough exam. Thank you.

Thanks for your prompt service. Very professional staff.

My daughter and I both had our annual eye appointments. We love coming here. The office staff and Dr. Gill are all so nice. Dr. Gill is very thorough.

Thorough eye exam. Friendly staff

AWESOME visit—-Dr. Chen was thorough and professional, and created a patient/doctor relationship second to none—-the Best!!!

Honestly it was my first time there.And they made me feel so comfortable and welcome everyone there was extremely nice.The doctor who took care of me that day was awesome and outstanding I highly recommend this place to anyone who really wants a goog caring eye doctor.

As new patient trying to find an eye doctor on a Saturday for medical reasons was kind of hectic. After calling 10 different offices you guys were the only ones who took me in, greatly appreciated. I highly recommended your services to my family

Very professional eye care.

Thank you for ‘squeezing me in’ when, right before a major holiday, an unexpected eye problem popped up. And Dr Gill never seemed in a hurry! Thank you!

Ian is a stand-out. His combination of patience, kindness, good cheer and expertise is unique. I’d give him six stars if I could!

Friendly staff, excellent experience.

They did a very good job. They are very nice there. Help me pick out glasses that would not break out my face.

Friendly office staff. Excellent professionals.

Everything.

Receptionist had information re insurance ready. Appt . Was short and helpful. Entire staff knowledgeable.

Always a great experience at Longmeadow Optical. Everyone is very nice and professional. Thank you so much.

Great

Longmeadow Optical is just the best. Everyone is kind, helpful and really, really good at taking care of the customers/patients: from eye exams, to frame fitting, to paperwork and follow up. We appreciate such wonderful service.

I was helped by the receptionist as soon as I arrived. There was not a delay in completion of my eye exam. Excellent teamwork.

Dr. Is not only a great Dr. More important she is a great person.

I have worn glasses for over 40 years and contacts for over 30 and can't recall an eye doctor that ever explained things to me that way that Dr. Chen did! She was thorough and informative as well as being very personable. I look forward to my future visits and will recommend her to everyone that I know. Thank you to the rest of the staff as well for working with my situation and helping to get me in as soon as possible. I really appreciate it.

The exam was good every thing went great, Be back in the future

This was my eighth visit to Longmeadow Optical. My former OD retired and I was referred to Dr. Jennifer Chen. Consistent with my prior visits over the years, Dr. Chen’s care was excellent! Her competence, diligence and professionalism are extraordinary. I was concerned I might have a serious eye condition. She listened intently and patiently and give clear answers to my questions. Importantly, her low key manner, thorough and conservative approach gave me tremendous confidence. I recommend Dr. Chen to anyone looking for thorough and competent eye exams and treatment.

Everyone was very professional and nice! Very pleasant experience.

The 2 girls at the front desk were very friendly and professional and the one very helpful in adjusting my glasses. Dr Gill was very thorough in explaining the results of my appt. very like a friend instead of a

Very professional staff and good selection of glasses. I have been going there for years!!!

Dr. Gill was very thorough in her exam and knew how to explain everything in a way that both my young daughter and I could understand. She was very warm and kind while speaking to my daughter and made her feel incredibly comfortable in what might typically be a scary exam for a child. The staff at the front desk were extremely kind and helpful as well. Thankful I found this office and team to care for my family's vision needs.

Listened to all concerns. Very friendly

Dr. Chen Is very knowledgeable & professional. Check- up was completed in a timely manner. Staff is friendly.

My wife and I always feel like valued clients at Longmeadow. Everyone clearly strives for ultimate customer satisfaction, beginning with the reception process all the way through service after the sale.

Over the past 10/12 years, the entire Team has earned my trust - And Dr. Gill? In one word? The word would be- Amazing. I have a unusual stigmatism in one eye and she was able to get it under control.

I am always greatly satisfied with Dr. Gill and staff at Longmeadow Optical. They make me feel very comfortable. I would highly recommend this practice.

Always friendly and efficient. Answer any and all questions with layman terms.

Great take care of me!

Everyone in the office was very friendly and efficient. Always a pleasant experience !

Very very professional. The implant was done in such a manner that I have a hard time knowing which tooth it is, even on the first day.

The two receptionists were professional, friendly, and efficient. The give a very good first impression for the office. Dr Dawn Gill is very knowledgeable, thorough, and answers questions very well. Her gentle, smiling and patient ways can make others feel very comfortable. I feel grateful to have her services.

Great visit from Receptionist to Dr. Gill and Optician! Everyone was prompt and a pleasure to work with.

I am absolutely impressed with Longmeadow Optical’s commitment to high standards and absolute customer satisfaction! I have been a patient of the optometry side and also a customer of the optician side of the company and I can’t say enough about how pleased I am with both. They truly care about your vision needs and that’s why I highly recommend Longmeadow Optical!

I need to make an appointment to check my new right lens prescription because I have noticed that images across the room like book titles are somewhat out of focus compared to my left eye that I have not noticed until I started wearing my new glasses.

Quick scheduling, quick service, and excellent/thorough exam!

Dr Gill was very thorough in my examination and address all my concerns.

Very clean, organized, thoughtful, personel seemed well educated. Thank you.

The staff are both efficient and personable. The appointment was completed quickly and effectively, with a minimal wait in the lobby.

AS ALWAYS; •Genuinely friendly. • Dr Gill took me before my appointment time. • Exam was thorough with detailed explanations/conditions. • Casual, but professional handling of administrative details; arrival to departure. • A Benchmark Medical experience!!!

Everybody was great and helpful ‘

All Around Wonderful Experience

Dr. Gill is a terrific eye doctor. She is thorough which is why you should make an appointment. She noticed that I had yellowish eyes and skin. She notified my general practitioner who steered me to the E.R. and they found a cancerous mass in my gallbladder. Her staff is super helpful and they work hard to make your visit run like clock work. When I go to my appointments I feel like a family friend.

Dr Gil and staff are wonderful.

Dr. Gill and all the office staff were very friendly and competent. I received very useful information in a kind and caring manor.

Dr. Chen is so professional and concerned for my eye health. The person helping me select frames went above and beyond in getting the best size frame for my face. I appreciate the friendly, professional and helpful atmosphere of the office.

I had an eye problem longmeadow optical was able to direct me to the next step getting help for that I am thankful!

Friendly staff and Doctor. Thorough eye exam. Customer for life.

As usual. Everything was handled professionally. Down to watching for the tow truck, if it came for my car. Always a relaxing experience.

Very happy with service.

Love the thorough exam process. Everyone is kind and professional.

Appreciate being taken at appointment time and Dr. Gill is always pleasant and answers all my questions.

People working there are friendly and attentive. They go above and beyond expectations. I would recommend to anyone.

My husband and I have been going to Longmeadow Optical for many years. The staff is wonderful, Dr Gill is professional and very thorough. Would recommend this practice to everyone. Actually, I have recommended the practice to many friends.

Everything!

Staff was friendly helpful courteous and efficient.

Took the time to understand my concerns and addressed them. Great Team to work with !

Dr. Gill and the staff are very friendly and professional.

Personnel were extremely helpful and eager to accommodate. Great experience!

Very prompt and professional. Nice atmosphere Friendly.

I am very appreciative of how kind and caring everybody was at Longmeadow Optical. Dr. Gil was very helpful and she took her time to explain to me the diagnosis. Thank you! :)

Customer Service is always great. Your team goes over and beyond to help the customer!!!

Could not have been a more pleasant visit. No waiting , Doctor and staff very friendly. Thank you

Jennifer Chen was prompt, thorough and had obviously read my previous records. She took time to answer all my questions. I was completely satisfied with my visit.

Even though Longmeadow does not participate in my vision plan, I have always gone here because of Dr.Gill and her excellent care and the office team service. Plenty of optical chains out there but I value the practitioner most. It’s your vision !

Friendly, welcoming, thorough, and caring. Oh-and the glasses work great.

As a long time patient of Dr. Farbman’s I am pleased to know that I will continue to receive excellent care from Dr. Gill!

I was very pleased with my visit.

I am always very pleased with Long Meadow Optical. I DONOT want this used on any internet sites. I like my privacy!

Always a professional and friendly experience.

The practice is extremely welcoming, all staff go that “extra mile!” Ian is the practice repair/fitting tech/specialist and he is 110 per cent proactive and helpful. Dr Gill is knowledgeable, friendly and extremely professional. I would recommend this practice to anyone!

Zero wait time! When I got there right on time, I was seen right away. Dr. Gill is fantastic. Been seeing (no pun intended) for years and appreciate that she works on Saturdays, as a convenience to her patients. Makes me feel like I'm at a folksy doctor's office, where the doctor really cares about my health. Front desk has been exceedingly friendly and accommodating also.

Staff is very thorough and courteous. Answered all my questions

Longmeadow Optical / Dr Gill and her staff always take the time to fully hear and listen to concerns. I’ve never felt rushed and always have been given excellent care. Highly recommend.

Excellent service, highly recommend Dr. Gill & her office staff.

Love Dr. Gill and all the staff - friendly, caring and thorough.

The entire experience was great! Starting with the sign in to the exam to Dr Gilbert and finishing with the fittings Thanks!!

Dr Gill is a wonderful, skilled, knowledgeable, professional. Staff is great as well. Friendly, helpful, accommodating. I have been a patient for 8 years and have had a consistently good experience at Long meadow Optical!

Great

I had an issue with my glasses and the staff replaced the lense free of charge. The staff worked diligently to accommodate my request and made sure the I was satisfied with the new Lense. Thank you! Joe

Everyone was very helpful, polite and knowledgeable and fit me in at a moments notice when I called about a burst blood vessel in my eye. Great service!

Friendly and professional staff

I had a great visit with Dr. Gill! After that I had a visit with Ian to have my glasses adjusted. Then I checked out with the staff at the reception desk. At each point of interaction, I was treated With great care; as if I mattered to them I love going to Long Meadow Optical for my yearly visit.

Was taken on time. Dr. Gill is very professional and explains outcome of exam.

Appointment was prompt. Ian is the best. He even checked with Dr. Gill about some concerns I had that were promptly addressed. Ian carefully adjusted my bent frames and was even kind enough to ask if I was okay. Even though you are kind of out of my area, I will only go to Longmeadow. You guys are the best!

Extremely pleasant experience!

Very professional and happy people. Made never happy because Claudia helped me pick my glasses and I am going to Florida in style.

Very friendly atmosphere. Dr Gill is wonderful

Appt was 3 pm and I did not wait long and was done by 430 😊very pleasant atmosphere no pressure sale tactic

My wife and I have been coming to Longmeadow for almost 16 years and in that time, we have always been treated with great courtesy. The staff is friendly and attentive, and the doctors have always taken time to answer any questions and treat us as patients, instead of just the "next appointment". We truly appreciate the staff at Longmeadow.

The best

I’ve never had such a positive experience for an eye exam, in all regards to the exam to the help I’m selecting my glasses.The overall experience and the helpfulness I’d the staff was incredible.

The service great an people there very nice and helpful

Best eye dr office ever

wonderful service. thank you ~

This is a very professional office and the staff highly knowledgeable. They provided options and I look forward to my new glasses.

Quick exam, on time and fun staff.

De Chen is wonderful. Found the whole staff to be very pleasant and helpful.

Great gob and thanks for seeing me on short notice.

Great service and friendly, customer-centered focus. I really like my new glasses. :-)

Staff and Dr were friendly and helpful!!

Helpful and friendly staff, my family and I have been going to Longmeadow optical for years and will continue to do so.

From the moment I walked through the door, I was greeted with smiles and "hello". Everyone was very professional. All my questions and concerns were answered with me understanding what was said. I received a thorough eye exam. A satisfying visit.

Wiil comment after receiving my new glasses.

Dr. Gill is very thorough and caring. I feel better after her examination and talking to her. She always takes the time to answer my questions. Thanks so much,

We are treated so well at Longmeadow Optical! We’be been getting our eye exams and glasses there for 7 or 8 years and are always happy with the service we receive.

Very professional and caring staff

Always so very pleasant on the phone, whenever I call! Dr.Gill is the absolute best and would never go elsewhere!!!!

Office team is awesome and super helpful. Dr. Chen gave a very thorough and precise medical exam. Great experience!

A+ office! Always excellent service from the Doctors and staff!

My only source for eye care since they arrived in Frederick during the 70s; Would not want any other

As always, a welcoming environment, courteous and professional staff. Very satisfied.

Verry Nice

Great sevice!!

Everyone was very helpful and through. I felt all services were completed in a timely manor.

Very professional and helpful with making the proper choices

Everything. Very kind and informative for my first ever eye exam.

Friendly and quick service. Ive been a patient for almost 20 years and have never had an issue.

This place has just such exceptional service. 10/10 would recommend. Don’t forget to smash that like button on their Facebook page! They always post amazing updates and tips on eye care.

me service has always been great - seems like everyone is very nice - i am very comfortable with Dawn - (very professional) she's a very nice lady - thank you

Always a very comprehensive exam and Dr Gill is wonderful.

Thorough exam. Friendly, helpful staff.

Wonderful

Great service, friendly, and professional!

Please send reminder notices earlier in the year to use our insurance benefits for an exam and glasses ... the selection is limited for men at the end of the year ,.. it's my fault but a little disappointing to have so few choices. Happy with all of the staff, doc, appointment.

Excellent service that was personable and helpful without being pushy or salesy.

I really was pleased by Dr. Gill's thorough eye exam, and recommendations for follow up. I love my new glasses. The staff at Longmeadow Optical is attentive, knowledgeable and caring.

Everyone very friendly. On time as always and an excellent exam. Always willing to answer questions I have

Courteous, helpful and friendly staff. Took time to answer all my questions. Have been going to Longmeadow for years and can’t think of going anywhere else.

As always treated great by all and staff went out of their way to make sure my son’s glasses got adjusted perfectly

Great

Excellent

All OK.

Everything good!

Always get a thorough exam, very professional and friendly staff!

Excellent experience. Friendly staff. Dr Chen took her time to explain everything and did a very thorough exam. Highly recommend.

Very friendly doctor and staff. Quick and easy eye exam. Very helpful with choosing new frames. I will be back!

Fast appointment for a problem. Thorough exam and good treatment plan. Anticipating less irritated eyes as a result!

Prompt, friendly and thorough.

If you need an eye doctor, I highly recommend Dr. Gill.

appointment was at 2:00, waited only a few minutes, evaluation was thorough. Staff very friendly and welcoming, and I was out in an hour. Things haven't changed since Dr. Farbman retired. Still a great group of professionals!

Organized, on time, and great interaction with the patient.

Answered all of my questions. Explained tests well. Thorough and pleasant. Positive experience.

If you want a caring team who cares about your eye health and customer service. Then this is the place to go. I’m so thankful we found them.

I love this optical practice! Professional staff, never a long wait, and great facility!

The Office staff was very friendly and upbeat. Dr. Gill showed concern for her patients. She explained things well as she worked, was knowledgeable and thorough, and had a warm personality.

Staff is always pleasant.

Staff was both professional and pleasant.

Very professional, efficient and friendly staff. A very pleasant experience.

Everything was. Greay

I have been coming to Longmeadow Optical for many years and can't imagine using someone else. From the front office to the Doctor, I highly recommend them.

Professional and friendly optical service. If you are in need of an eye exam or new glasses Longmeadow is first rate.

Always a good visit--trustworthy, solid feedback and friendly. Have been going here for almost 20 years.

I always get a very thorough exam with Dr Gil. Also the entire staff is always very professional and very helpful. Excellent service

Great visit, friendly and helpful staff.

Dr. Chen gave a thorough exam and was very professional. The other staff members were helpful and informative.

Dr. Chen was the most capable and professional practitioner I have ever experienced--- her parents and her family must be very proud ---she will be my eye doctor for as long as I need one

Ok. Very informative and friendly.

Outstanding professional service.

Everyone was kind and I was in and out with no problem... I definitely will recommend to my friends and family

Professional, courteous, customer service driven.

Always a great experience for getting eyes checked. Appointments are easy to get and doctors are on schedule.

Thank you! Even though I was last appointment of the day, everyone treated me with the upmost respect and attention. Thank you to Dr. Gill for her careful attention to my eye concerns and thank you to Chelsea to her guidance navigating insurance concerns.

Reception when I entered the office was very pleasant. My wait for Dr. Gill was only a few minutes. Dr. Gill and her staff are very pleasant and eager to help, as always.

As usual, everything was very professional. That is why I keep coming back

Always a good experience

Very courteous staff. Came away with clear understanding of condition of vision. Very pleased with appt.

Excellent appointments with Dr. Gill-----she is the best. That is why we travel from WV to Frederick, MD for our eye care.

Excellent service!

Dr.Gill was very gentle yet thorough in examining my injured eye. Very much appreciated her office staff setting up an appt with retina specialist for same day. Highly recommend her.

Great staff. Comprehensive exams. Have Come here for 25 years.

Very comfortable atmosphere and helpful. My family have been a customer for over 10 years !!

Great individual attention throughout without waits. Opinions and advice sincerely given about glasses

Plenty of help from the staff, most of the staff told me their names without my asking which made my visit more personal. I'm hoping the staff's advice in choosing the right glasses pleases me when I pick them up.

What a professional and caring staff and doctor. Thank you for working me in. I really appreciate it

Great service! Always personal concern for getting right

Excellent quality of care from all members of staff. Picking out glasses can be hard but was made easy with the assistance I was given. I highly recommend Longmeadow optical.

Everybody was very nice.

Attention to service and examination was excellent

I called for a same day appointment Longmeadow optical was able to work me in I so appreciate there effort!

Great staff and receive my glasses within a week!

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