Orbit Eyecare - Los Alamos

4.8 / 5Overall Rating

802 reviews

800 Trinity Drive, Los Alamos, NM 87544

(505) 662-7000

Patient Reviews
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Everyone in your office was so friendly and helpful. It was a pleasant experience!

Very competent with friendly and knowledgeable staff. I will continue to have Dr. Carlisle as my eye service professional.

Thanks you for taking time to be candid and explain the optical aspects of what you were doing. The bedside manner was perfect for me. Thanks

Great experience. Thank you!

The check up went great. Very personable and informative staff.

Thorough exam and good service.

Awesome treatment and care.

Needed urgent help and they got me in to clear up a pre-surgical issue.

Excellent. Easy in & out visit. Dr. Carlile awesome. Entrusted my entire family to him. After visit last years glasses broke while trying to adjust. I’m hoping frame is covered for 2 years?

Fast and friendly service

Always a great experience!

Excellent experience. Everyone in the office was helpful.

Great experience - thank you!

Please don’t try to sell me glasses every time I go in for a check up. That the only reason I didn’t give you a five stars

Even though the office was busy, Dr. Carlisle took his time with each patient. Detail oriented doctor. David started each new patient out with eye test equipment. I never felt rushed along. Rebecca was welcoming. Shawn helped us with eyeglass options. Overall a very pleasant experience.

Everyone was professional and knowledgeable. Shawn was awesome at helping me pick out just the right frame.

Too much texting but otherwise good. No sales pressure

Service was great and prompt cuz I was on my lunch hour and got out on time

Very friendly service!

Great service and the doctor found a serious problem with my cornea that anther provider missed I am grateful for the excellent care I received

Woman at the front desk - the initial patient contact was especially helpful! The doctor was thorough and straight forward. This was very much appreciated. Great job! I will definitely return!

Friendly, patient & informative!!

Good

I personally liked the teaching I got on how to put in my contacts

Visit was great. Dr. Carlisle is exceptional!

From check in through exam & frame selection, every one was friendly, professional & thorough. Thank you Doctor & Staff!

Your service is great, but I wish you stop sending so many text reminders for appointments. One is enough.

Well organized office! We liked Dr Jarrell.

I do wish you would get the eye drops that reverse the dilating drops!!

The service is great and staff is very friendly and doctor was very explicit and attentive and didn’t wait long. I love their professionalism. Cy

Everything was done well!! Everyone was so welcoming, knowledgeable, and helpful. Dr. Carlisle did an excellent job of explaining all procedures and results. Wish all doctors’ practices were as well run as this...

In 4 years of visits, I have found the everyone at the office to be knowledgeable, professional, pleasant, organized, and efficient. Great office all around!

I was seen on time and the exam didn’t take long. I had a good talk about the technical details of lens coatings and learned a lot.

Everything went smoothly. Excellent staff.

Very professional service. Knowledgeable doctor.

Great customer service very efficient

Very friendly very professional I was very comfortable

Dr. Carlyle did a good job. He was very thorough in getting my contacts prescription right, he took his time. The wait was a little long, I was there for over an hour. Overall, it was a good experience.

Staff and the doctor were very helpful and knowledgeable.

Appointment was on time. Great selection of glasses. Everyone was super helpful.

I received a full eye exam with dialation of my eyes and did not have to spend half of my day there! I was in and out in 30 minutes. Very professional, efficient staff.

St. Carlile is a very good doctor, - informed, educated, professional, and last but not least, kind.

Everyone at this office was terrific. Kind, patient, and very knowledgeable.

Thank you for getting me an appointment late afternoon on a Friday. I was in pain and needed to be seen before the weekend.

everything went well, staff handles oddities well. please change my e-mail to jhsb@cybermesa.com

My appointment was a refreshing change--I got the feeling that you actually cared about my time there. I was in and out very quickly, but, and this is important, I didn't feel rushed.

Your staff has always treated me with great respect. They are courteous and treat you like you are their only patient.. I will always go to them for all my eye glass issues

Proficient, efficient , friendly, courteous… What else could you ask for

Almost no wait. Quick service.

Love Dr. Carlisle. Mix up over my first appt., which I made online but never got recorded at the office. Actual visit was good. Doc is always thorough and informative. Great staff.

Friendly, fast, and efficient.

We are looked after quite well due to some eye problems. We like the doctors at Orbit and how they keep track of our aging eye problems. They always remember us from each visit which is nice. We feel quite comfortable with them.

Everyone was very friendly and helpful. But especially Shawn who heard my youngest son would only wear her yellow frames. When we came out of the exam room he had a pile of glasses for him to Tryon. He’s very patient and helpful.

I thought your staff was great. They answered all of my question. I left feeling very comfortable about my visit.

Good visit

You did everything well. Appt was on time. Staff was friendly and professional. I learned more from dr Carlile than I have from other local optometrists. He takes a lot of time, explains all I needed to know. He is conversational and presents well. I am happy to have switched to your practice.

Very efficient and professional. Good selection of frames too.

The only thing that I disliked about my visit is the sales approach for glasses. I prefer to shop for frames without help and to take my time. Having someone try to help me made me feel rushed and pressured into making a quick decision. I had a specific style in mind and wasn't looking for help narrowing my choices down. I didn't choose any frames this time but will shop again at my follow up appointment. Other than that I had a great experience and would recommend your office to a friend.

I had great medical service but the billing system is abysmal. Two years in s row I get a bill nearly a year after service and sating the payment was more than 120 days late. Some discount should be given for poor billing.

I got in very quickly and everyone was very nice and professional.

Everyone was very kind and professional. I liked that the time needed for my eyes to dilate was used to pick out frames and place the order for glasses. Very pleasant experience. Will return and would refer others to you.

Short wait times, friendly doc and staff, good help finding frames!

Prompt appt. Got what I needed. Professional doctor and staff.

Everyone was very professional! The equipment was also cleaned very good!

Everything was smooth and easy

You explained things as you did them and talked about what you found.

always so pleasant in that office, never have to wait!

Courteous and extra helpful

Service was fast, friendly, and knowledgeable. Prices on glasses was about 50% higher than expected from past years experience with the same insurance at different offices. I don’t mind paying a bit more for better service but the pricing still felt excessive.

Pleasant experience for Kids

Los Alamos location -- Great doctor, helpful staff. And didn't have to get eyes dilated!! Thanks so much!!

Everyone is very professional and friendly!

The care was great and the staff was efficient. Thanks.

I love orbit eye staff

Great and friendly service.

The office staff is friendly and helpful. Dr. Carlile is very personable and very thorough. Everyone made me feel like I was being well cared for. Thanks!

As allways Professional and great care when I go to Orbitz

Happy staff. Good eye doctor.

Friendly and professional staff. Thank you

I was in and out very quickly, but the interactions were not brusque.

Overall excellent experience. Very friendly..

Q

Good front desk service that was informative, prompt, and friendly. Complete examination done giving me feedback during the process. Eye glass technician was helpful but not pushy. Thank you!

You did excellent.

Great, professional staff

Fine

Office was very friendly. Dr. Carlisle is very thorough and I have a lot of confidence in him.

Doctor and staff very professional and cordial.

I enjoyed my experience.

Excellent experience! Great help making all the right eye care decisions!!

Good experience

Well organized operation.

Very satisfied

All good. Very professional. Total trust. Miss seeing Hottie Blondie at checkin.

Doctor Carlisle was friendly and very professional. His staff did a wonderful job and helped me find new frames that were just right.

Orbit staff was very concerned and attentive to my eyesight needs. I was experiencing vision problems and they accommodated me immediately. I am very pleased with overall service received.

Everyone was very attentive and friendly. Equipment was cleaned and professionally taken care of.

Everything was fine.

Always super helpful and friendly. Annual appt. went quick with no issues. We are happy since Orbit Eyecare came to town and took over a former business.

Got me in quick, diagnosed and prescribed, and now my eye is getting better! Friendly office. Thank you!

Thanks

Quick, polite, knowledgeable.

Great staff...great experience!!!

Basically, everything.

Exam was completed rather quickly, don't know if that is good or bad. I expect the exam was thorough and professionally done. Good experience overall

I had a great eperience!

The techs in the front office are very nice, helpful and courteous. They certainly contributed greatly to the experience being rated 5 stars.

ok

Excellent service!! Highly recommended.

Timely, pleasant, and helpful!

I always have a grate experience when i go in amazing customer service. I command you try them .

Very caring and thoughtful service. I would recommend this office to all.

Short wait time. Quick, friendly and efficient service ordering glasses.

Gracias

great customer service friendly people in office and enjoys my visits there

Lots of good help from staff. Dr. Jarrel was very knowledgeable and helpful.

Nice and friendly with a good sense of humor.

Everyone was extremely helpful and kind. I would definitely recommend Orbit Eyecare to anyone!

None

I really appreciated how patient and gentle the optometrist was with my almost five year old! Also, we didn't have a long wait and everyone in the office is very friendly.

Good and prompt services and very good quality work.

Great car, attention to detail, and an enjoyable exam and visit. I will be back. Tom

Great care. Friendly staff

pleasant staff and very helpful. Good, professional and friendly eye drs.

Staff is friendly and Bright, great knowledge of operations and services.!

Great service n smiles as always ;)

Professional, knowledge, and courteous

Your staff were very helpful, friendly and very professional. I've been coming to your location for many years and have had only great experiences.

Excellent exam, office staff very helpful and friendly

Got me in and evaluated in less than an hour.

Service was courteous and efficient. Doctor and staff answered all my questions and provided helpful information.

You worked me into your schedule being I didn't have an appointment I didn't have to wait long and the service was amazing. Thank you for caring so much for your patients.

Professional and nice service.

Great service

Very friendly staff. They fit me in with a walk-in appointment. Very happy for that! I will definitely be a repeat customer

Overall good experience, felt a little rushed.

Personnel very friendly and professional. Dr. Carlisle is a great optometrist and I trust his evaluation of my exam!

Front desk staff is awesome~

Everything was great as usual!

Very timely/prompt service. Extremely pleasant staff.

Everything about the visit was professional. The exam was thorough and I purchased glasses and safety glasses.

Everyone was friendly and willing to help. The wait was not long the Dr and testing went smooth and quick.

Thanks

The assistants were friendly and helpful. The Dr was efficient and thorough.

Great visit -- doctor is great and so is staff (helpful and attentive). Good selection of frames

Really knowledgeable and helpful/friendly staff. Overall, I was impressed by the service provided and actually enjoyed the process. Well done!

Good visit

We love this office!! Everyone is so friendly and helpful, they always go above and beyond to make sure you get exactly what you need.

The service was quick and very professional 10/10. Very kind staff

You always take excellent care of me, thank you

All the staff is great!

The staff got me into the appointment quickly and on time!

Every thing was quick with little waiting that was not necessary. All of my questions were answered in a way that I could easily understand. I was very pleased with the way the whole meeting went.

Excellent care; everyone is friendly and professional.

Location

800 Trinity Drive, Los Alamos, NM 87544