Total Eyecare - Lake Hopatcong

4.9 / 5Overall Rating

1032 reviews

S, 681 NJ-15, Lake Hopatcong, NJ 07849

(973) 663-0800

Patient Reviews
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EVERYONE I dealt with this morning was extremely pleasant! It was a goid visit.

Dr. Ripps and the staff are excellent. I was in and out in less than an hour for my annual exam plus the facility is comfortable, clean and well appointed. All the equipment seems to be up to date as well. Highly recommend this group!

What a great experience I had today getting my eyes examed and new glasses!! You guys and gals made the experience so much fun!! If you want to get a top of the line exam and glasses with an experienced staff who makes the experience a pleasure this is the place to go!!!

Very professional and high quality service and care. The staff is very personable, professional and courteous. Dr. Ripps and Dr. Audlin are excellent medical professionals who provide top quality care.

Great experience. Very professional.

All the girls are great. Professional, welcoming and warm. As far as Dr. Ripps, I adopted him about 30 year ago. 😆 Seriously, I feel my eyes are in good hands.

My visit with Dr. Audalin went fine, but I found the wait time to be a little long this time.

Everyone was so friendly, especially the tech who did my daughter's tests. We love Dr. Audlin. She gives such a thorough exam. It's so impressed with her knowledge. Thank you !

Always a pleasant experience at Total Eyecare. Thanks!

Guy who did my tests was over the top Nice and professional

Dr Audin was thorough, knowledgeable and pleasant. I have been to 5 eye doctors over the past 3 years and she is the best eye doctor that I have been to.

As always, I know I’m in good hands. Dr Ripps is caring, thorough, and most importantly very highly skilled and cutting edge. Although I have multiple issues with my eyes, I feel very confident seeing Dr Ripps, and have instructed my family to contact him on my behalf in the case of an emergency (which, if not addressed could leave me blind). I feel fortunate to have this place so close to home.

Great visit! No waiting; no “stone” unturned! I love Dr. Audlin!

The nicest people in new jersey and the most technologically advanced eye doctor you could ever ask to keep you healthy, trendy, and happy

Dr. Ripps and his team of professionals are always on the Top of their game. From a routine checkup to a medical emergency they are always there for you.

Staff was extremely helpful and pleasant and took the time to address all my questions and concerns

Everyone is so nice and caring. Kaylee treats us like family.

Even though we are Florida residents, we continue to have Total Eyecare as our primary eye physician. The checkups are more thorough than we have experienced anywhere else. Dr. Audin is terrific as is the technician Lewis. All the staff are very helpful and professional.

From the introduction at front desk to the eye exam with Dr. Audlin, my experience has been that of total satisfaction. I return to your office because I find Dr. Audlin to be a very knowledgeable physician who takes the time to explain what the results of all the testing is. The assistants who perform the machine testing have always been efficient and well spoken, including the woman I had on my visit on 9/4/18.

Sandy, in the optical department, took a lot of time with me, was patient and accommodating, and gave great feedback in helping me pick out new glasses. She worked with me to take advantage of sales offers to apply to my multi-frame purchase. I’m excited to receive my new glasses/sunglasses soon. Louis (technician/ medical coder/biller) performed all of the screening tests and was fantastic. The testing went quickly and efficiently due to Louis’ clear and comprehensive directions; he also explained why every test was being done. He was knowledgeable, personable and cheerful. It was a pleasure meeting him. Dr. Audlin was fabulous, as always. She took the time to work with me to figure out the best mono vision combination of contact lenses and took an innovative approach by flipping the power of the lenses in each eye, which yielded excellent results. I’m currently doing a trial week with the new contacts and so far so good. Overall this practice, which I’ve been going to for about 15 years, continues to improve and focus on customer/patient satisfaction.

Love going in, happy to be Craig’s sister. And I love the cookies! Service is always the best, I feel very at home

I was concerned about my eyes (especially my left eye) getting worse in such a short time, but Dr. Ripps made me feel at ease. I got a great deal on the purchase of two pair of glasses. I needed new sunglasses as my were about four years old. The woman who helped me with picking out my glasses was the best tech I have had at Total Eye Care. Please forgive me for forgetting your name. I have always thought Total Eye Care gives the best exam. My husband is going there now and I always recommend you when anyone asks about a good place for eye care. Everyone is so helpful and makes you feel at home. Thank you Total Eye Care.

Always great from front staff to doctors on duty. Thankyou.

I have been a patient of Dr. Ripps for many years. His staff are very professional and friendly. His diagnostic equipment is state of the art. Dr. Ripps takes the time to help his patients with any of their needs. Dr. Audlin has been a wonderful addition to the practice. I feel very confident in my care from either Dr. Ripps or Dr. Audlin.

It's hard to beat great

Dr Audlin is great but I was not happy waiting 45 minutes to be seen.

I appreciate their professionalism - very short wait when I arrive for my appointment, reception is always friendly, staff is reassuring during the tests, Dr. Audlin is always poised and proficient.

Everyone was awesome very friendly would not go anywhere else

The male tech was very patient with me as I have some medical complications. Dr. Audlin has always handled my situation with great care. I never feel rushed through.

The entire staff was very professional, friendly and helpful. Thank you all!!

Everyone is always very friendly and helpful.

Great place! Staff was great, everyone very professional. Up to date with technology. Everybody was very knowledgeable. Loved it!

Everyone there is so helpful & the doctors are extremely thorough in their examination. I have been coming here for years & would never consider any other eye doctors!!

Very friendly

The technician did an excellent job explaining the machines and what to expect, was very personable. Dr. Audlin is excellent!

Truly excellent! Dr. Audlin and staff 100% courteous, friendly, intelligent and professional. Edgar

Clean and organized Also latest technology

I had a floater and the doctor was able to see me the same day all is fine and nothing to worry about

Staff was very pleasant

Staff was friendly and courteous. Appointment was on schedule and completed without feeling rushed.. The DR. was great about answering all my questions and making sure my prescriptions are accurate. Love having the latest technology!

I look forward to the friendly atmosphere and excellent care.

Dr Ripps and Dr Audlin are such wonderful resources to have. I’m fortunate that they are so close by. I needed my eyes checked for an infection after gardening, and, having experienced such great care from both Doctors for 15 years I felt absolutely confident in Dr Audlin’s assessment.

Always a great experience

I was seen at my appointment time and all tests were completed in a timely fashion. Everyone was courteous and explained all the tests as they were being administered so that I could follow along.

The whole staff was great.

Good customer care and a very good exam performed.. Your cookies are an added bonus..

The use of the latest technology for eye scans made the visit more relaxed and comfortable.

Didn’t have to wait for doctor to see me more than five minutes. Everyone courteous and professional. Have been coming to total eye care for many years and now I live in Pennsylvania and still come in.

No wait time Very pleasant

Showed up and they immediately took me back an efficient and thorough exam. Appreciate the fact they value my time.

Everyone was very friendly, helpful and thorough!

Everyone was very nice. I didn't have to wait long

Great as always everyone is very professional

Very friendly and efficient staff.

Top of the line equipment, staff is very friendly and professional, wonderful selection of eyeglass frames to choose from.

Very courteous and efficient.

Everything went great...I was in and out very quickly which is always appreciated

Place is always clean and inviting...Chris is great....very efficient. Doc is great...pleasure going there

Great experience. Nice friendly staff and didn’t have to wait long in the waiting room.

I was treated very quickly without an appointment. Staff was friendly and helpful. Was given exactly what I asked for. Thank you.

Love the office. Always on time, courteous and friendly. Dr. Audlin is wonderful!!

Very friendly, professional staff.

Everything !!!

Been a customer/patient for 35 years. Wouldn’t think of going anywhere else.

Took care of all my eyewear needs.

Very friendly staff

Love Total Eyecare!

All around great service

I was greeted right away. She had me eye glasses fixed, while I waited for Dr to see me. I didn’t have an appointment, I told receptionist that I had something in my left eye. She got me on to the Doctor & was very pleased that she took gentle care with my eye & found what was irritating the eye. Very happy with my visit.

Everything was great. Would recommend anyone to visit for eye exams. The only issue I had was when I made my appointment I had asked if I was going to be able to drive home after or before a ride. I was told I don't because they can do a scan of my eyes. I was never told there was another charge for the eye scan.

Prompt service, very nice atmosphere

Great doctors and staff. Convenient hours. State-of-the art equipment.

Nice experience.

All staff were friendly and professional

Liked the up-to-date technology used during the exam.

As always a very friendly and professional experience.

Comfortable friendly atmosphere. Very courteous and professional.

Very professional, caring, accomodating

Excellent customer service!! Stuff is super friendly and knowledgeable :)

Such a wonderful atmosphere. Staff is extremely friendly! High end technology that just shows some amazing results!

I’m very happy with Total Eye Care. Just one thing that I will point out. I received a phone call with a voicemail, reminding me of my upcoming appointment and was told to call back to confirm. To me, it appears unnecessary to call back simply to confirm. I should be asked to call back, if I cannot keep my appointment. I also received a text to confirm and it is no problem to click to confirm, but I don’t see why there had to also be the phone call just to confirm. Please consider eliminating the need for me to call back to confirm a positive response. Thank you for the opportunity to comment.

It was a very nice appointment, and I was very happy with the staff and Dr. I would highly recommend Total Eyecare for anyone looking for an eye Dr.

From when you walk in until you leave there is a friendly knowledgeable atmosphere. The testing is explained and Dr. Ripp's is always on top of his and your game. I appreciate the timely manner of the appointment.

Very patient and knowledgeable. Always pleasant and helpful.

Dr Ripps is great. He’s so thorough, passionate actually, about providing state of the art eye care. Even though I have numerous issues with my eyes, I know I’m in very competent hands. Especially as Dr Ripps will suggest other specialists (that he has personally vetted) if the need arises. It’s been 14 years, and I can’t imagine anyone else...

Very thorough and professional service. I highly recommend Total Eye Care!

Very courteous staff. Dr Ripp is very knowledgeable and professional

It was totally staet of the art egipment it was great

I was impressed with the sophistication of your equipment. It was the most thorough exam I've had.

I had just walked in with a problem. The receptionist was very helpful and courteous. Dr. Audlin saw me right away and helped to relieve my symptoms.

I had a very thoughrough examination and the doctor and staff were very attentive. I am looking forward to getting my new glasses soon.

My appointment was right on time. The Tests were done quickly and the doctor was very through in her exam and gave me options for my contacts. I am always pleased when I go to Total Eyecare.

Dr. Ripps is very knowledeable! I feel he is very thorough with eye exams.

Courteous staff. Timely appointments. Very helpful when choosing frames.

Doctor very good. Staff very eager to help with questions. I called for info after my visit and Staff were polite and returned my calls in a timely manner.

Always enjoy the thoroughness that these professionals provide

Very professional as always

Great exam and outcome with new contacts and prescription for glasses. Have been a client for many years and always have a great experience!

All good

Always a great experience. Dr. Audlin and all of the team members are welcoming, caring, and professional.

Amazing

Total Eye Care has the nicest and most helpful staff in the area. They utilize the cutting edge technologies to provide the best care possible. I would highly recommend them to anyone who asks, in fact I already do even when i’m not asked!

X

Friendly and professional service.

Great staff and great service as always. I continue to recommend Total Eye Care to potential customers.

Excellent

Everyone is very friendly. I get excellent care with the most up to date technology. I always walk out feeling very well informed.

Very quick and tentative service. Staff was kind, helpful, and knowledgeable.

Awesome, super quick

great experience in and out quickly

Great service

Excellent service personable staff

Everything

So far good!

Virtually no wait to begin testing when I arrived. Friendly, courteous, competent personnel.

Very accommodating. A pleasant experience

Always a thorough exam. Bothe the support staff as well as the doctors do an outstanding job

Always a good experience!

A very professional staff and nice experience.

Always professional always helpful.

The staff was pleasant and helpful. The equipment was clean and state of the art. I didn’t feel pressured to buy anything that I didn’t need or want, or have services done that were unnecessary. I loved the simplicity of the process and found myself at ease knowing that the staff was able to deal with all insurance questions.

Friendly and professional

Staff was courteous, knowledgeable and prompt.

Fantastic complete precise and technologically advanced eye center. Wonderful experience every time.

Very comprehensive exam. Very friendly staff.

The staff is professional and friendly and the office is comfortable, clean and modern. I especially appreciate that the equipment is state of the art. I feel in good hands with Dr. Rip. This last visit Rosemary (?) administered my tests. She was wonderful. She was professional but also made me feel immediately comfortable. Thank you

Your technician was very professional and had a friendly manner. The doctor was also very upbeat and professional

Great people very attentive

Very professional. Staff and doctor are knowledgeable and personable. Glasses are pricey.

Everybody was friendly, professional, and helpful.

Everything

Everyone was very helpful with answering questions and making sure all my needs were taken care of.

I had a very thorough exam and everyone was willing to answer any questions I had. Lots of help snd fun picking out new glasses. All to make for a good day at the doctors!

I can see! They fixed my blindness! Actually, it may have been the new contacts, but it worked.

Very good and thorough exam.

I was satisfied with the care they offer

Appointment was on time and was thoroughly examined with everything explained.

Friendly and courteous, timely, professional, skilled, good service.

I needed an eye exam and new glasses that’s exactly what I got.......waiting to hear from them to pickup my glasses. Very nice people from making the appointment to paying at end of the visit.

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U were on time. I was taken in immediately and made aware of affordable frames. Very courteous .

Quick.

My visit was very thorough and pleasant.

Always an enjoyable visit with friendly staff. Really like the equipment so I get a complete exam and I don’t have my eyes displayed.

I was having problems with a new set of glasses. Dr Audlin rechecked the prescription and Sean (the optician) made adjustments and things are much better now. If I have any further issues I know I can count on the professionals at Total Eyecare.

As always-front desk staff is a pleasure! I have been a patient here for many years and would never think of leaving. The doctors are wonderful and I love the advanced technology.

Great people and great care

The whole process was quick and done very well

Always at Total Eye Care the staff is excellent and ivery personable the doctors are tremendous and have always been a great help to me very congenial very knowledgeable and extremely efficient

Very professional

Very good, very please.

There was no wait. They did my tests before Dr Auflin checked my eyes. Very efficient.

Very professional staff. Everyone is very knowledgeable and pleasant.

Very thorough exam!

I would highly recommend your office.

I had an emergency 10 minutes before they closed and they saw me and took care of me immediately it was a great experience

Excellent staff and doctor

As always, a pleasant experience! Staff members are very professional & courteous.

Very professional and friendly staff. Took time to explain process and answer any questions.

Best doctors office I've ever been to. Wonderful team that is extremely nice and efficient. Thank you for everything

Have trusted my eyes to Dr. Ripps for over 32 years. He is friendly, approachable and extremely competent. I am always taken right away and never feel rushed. (My yearly exam last week was very thorough and took an hour.) The staff is also wonderful too!

Dr Ripps and his staff are always so friendly, helpful and professional. He has all the latest technology and his office has a very pleasant atmosphere with a tv, fireplace and fresh baked cookies. Never a long wait and i know I'm getting the best eye exam around.

Excellent

Very impressed with how modern all the machines were- quick and very informative results

Louis was an absolute star

The staff is always friendly and helpful. There is rarely a wait to see the doctors and both Dr. Ripps and Dr. Audlin are very good. The eyeglass are has a great selection of frames and the staff is very helpful

Efficient and thorough. Did buy vitamins

I've been a patient of Dr. Ripps for 30 years. He has always been a caring and knowledgeable professional. Total Eye Care is a great facility and everyone that works there are wonderful.

Needed to come in for emergency visit. Made time to see me. Also answered after hours emergency call. Excellent customer service and true caring for patient well beung

The eye doctor was very nice and helpful. The eye tests done were very thorough. Overall my experience was very good.

Dr Audlin is excellent. She's very patient with my many questions and educates me on the newest updates in contacts. Lewis was also terrific. He made the exam fun. I liked working with him!

My visit was quick and efficient.

Great first experience for my 7 and 8 year old sons! Would recommend to everyone!

I choose not to share that would be personal info- but had a very thorough exam yesterday by Luis and dr. Audland and a very helpful lady assisted with my new lens-hope to “see” better real soon!

Quickly taken through the different exams and someone was always around to help when looking for new glasses

Dr. Ripps and the technician provided a thorough and comprehensive eye exam. I am confident my new Rx will be accurate. The employee in the eyeglass section was very patient in assisting me in finding frames that suited me. I was very pleased with the overall experience.

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Wonderful customer service. Great doctor willing to listen.

The man who helped me at the desk and then with the beginning portion of the eye exam was very helpful and friendly. Put me at ease with all the machines.

I have been going to Total Eyecare for 25 years! The office staff is always friendly and Dr. Ripps is the best.

Long time patient. Travel over 30 minutes to the office cause always finds the best contacts for me and listens to his patients.

It was a great appointment... the staff was very helpful, and actually made me feel like I was a funny entertainer!.. and Dr. Audlin was excellent! It was the first time I met her. because I always see Dr. Ripps, and she made me feel so comfortable and relaxed! Thank y’all at Total Eye Care!

Thanks for the thorough exam. Great service and friendly staff.

Always a good experience, everyone is so helpful.

Best experience I’ve had everytime I go in. Never wait to long. Always extreamly nice and accommodating. Always make sure I am ok and have a great experience. Highly recommended.

Very good. Have been coming here for approximately 7 yrs. Always very pleasant and professional!!

Everything

I’ve been going to Dr. Audlin at TOTAL EYE CARE for years and have had only the best experiences with my eye heath care. In addition to my regular eye check up, I can always get an EMERGENCY APPOINTMENT with either Dr. Audlin or the other eye doctor in the practice who is also great.

I’ve been long time patient- there service is great - very helpfully in exam - contacts- and glasses

Very friendly

The experience was great from beginning to end. Got some great help filling out my rebate form on the computer. Thanks!

Friendly, helpful staff and knowledgeable doctors. Good experience.

Staff was very welcoming. The doctor toook great care of me.

Everyone was very pleasant and professional.

Great Service

Everyone was Helpful, polite & friendly and informative. A pleasant and welcoming visit overall

Understanding, helpful staff & great Dr👍😊

Great staff, both helpful and informative. Have been a customer for a decade and will continue to be in the future.

The office manager Kaylee is wonderful and very helpful.

They have great equipment and I was impressed by the seamless connectivity and technology they have been using to support the patients

Good

Helpful, friendly staff!

Love this place. Dr. Ripps and his staff are the best. They have the best and most up to date equipment. Explain everything to you and treat you like family. Go there!

The appointment started on time. The eye test questions and exam were easy to follow and understand. Of course, Dr. Audlin's eye exam and review of current eye condition is always relaxed and understandable.

Efficient, professional

Everyone is friendly and knowledgeable! Dr. Ripps is fantastic!

My family has been coming to Dr Ripps forever. We would never go any place else.

eXCELLENT SERVICE

From the moment I walk in everyone is so welcoming, they are efficient and very thorough!!

Needed an immediate appointment for an eye issue. Got it within the hour and issue was resolved

The staff is very attentive and friendly. I like how Dr Ripps is up on the latest technology. Everyone takes time to listen to what is going on with my vision to find the best solution for what I am experiencing.

Each time I go, I experience excellent customer service. Everyone is very nice and pleasant… I highly recommend this place .

Taken right on time. All test were explained. Explained that cataracts were not ready to be operated on. All was good.

Always a pleasure to deal with the courteous staff and wonderful doctors at total eye care

Excellent service and personal attention. Thanks!

It was a comfortable and knowledgeable contact/ Thank you, Doctor and Staff.

Extremely thorough and friendly.

Excellent service

Great service.

Very short wait time and the eye exam was thorough. Dr. Audlin is really personable and she answers all questions. Overall a really great experience.

The staff is very pleasant & helpful, everything is done well.

Awesome experience as always! Everyone is so kind and friendly.

Very thorough examination Friendly staff

This office provides wonderful care and customer service.

Dr Audlin is very though and I feel like she knows me and my eye care.

Excellent as always!👁

Friendly office and Dr Ripps is awesome

Always a pleasure going to your office, everyone is very helpful and I have been a patient for a very long time.

Dr. Audlin was great!! Very thorough! Highly recommend!

Premium office and staff

With Dr Ripps, I feel as though my eyesight is in good hands. He's not just thorough, he's impassioned. I know this because I always ask experts a lot of pointed questions...AFTER putting hours of research into a particular area of interest. Dr Ripps Immediately goes into sharing the latest findings, referring me to the studies behind them, and demonstrating to me that his products and services are up-to-the-minute. I truly value that. I'll change providers in a heartbeat if I think I'll get better care elsewhere, but I've been with Dr. Ripps for 14 years, through very significant presbyopia, astigmatisms, thinning retinas, an eye injury, and a family history of macular degeneration. He offers advanced testing in his office, through the latest equipment, which he obviously loves... I want that kind of service so I can stay on top of my eye health. Very good selection of frames as well.

I have been a patient of Total Eyecare for many years, andy visits are always a very good experience.

Thank You all at Total EyeCare . As always everyone was great. I would like to say Thank You to Kaylee, she was extremely helpful and professional. I would highly recommend your staff and practice. Thank You.

Staff is always very professional.

Everyone was friendly and made me feel comfortable

Really enjoyed my experience. Staff was professional and attentive.

Comprehensive care, exceptional staff, latest technology.

I feel so well taken care of at Total Eyecare. The technology that is used makes me feel like the care is current and up to date. Staff is always warm and friendly. Thank you!

Saw me right on time Comprehensive visit Sensitive to price of lenses and showed a nice discount

Great staff and cool new technology. It made me feel confident to know that the results would be as accurate as possible.

The staff was great as was the doctor! I was taken in on time and finished on time. Jim and the desk team really helped with the glasses and new frames, this was greatly appreciated!

The entire customer service waa great!

total eyecare staff are so nice and caring. Thanks!

Very professional, helpful & friendly.

Excellent experience. Kind and friendly staff and great eye doctor as well. I’m 31 and have been coming here since I was little.

Took me in on time; listened to me when I discussed sight issues; willingly refunded unused contacts

Great modern office with the latest eyecare equipment , very professional and excellent staff.

I went in for a contact fitting and I was extremely happy with how patient and informing the staff was. It made the apt much more pleasant then I thought it was going to be!

Awesome!

They service is good. No wait time which is great

Just great as it has been for the past 25 years

Everything!! Dr. Ripps help to make my contacts sharper for reading! The entire staff is so very wonderful ..helpful & provide me with lenses..solutions.. glasses tightening.. repair.. etc!! Kim.. Chris.. Donna.. Jim.. ( girl with long brown hair.. don't remember her name.. Kaylie.. just everyone if I forgot anyone.. saw the above people tonite at my. visit..I just love Total Eyecare!! I have been a patient for 30 years!!❤️😃👍

Always a friendly and professional experience. Great group of people.

Everything!

Love how thorough the eye exam is, especially with all of the high tech equipment.

I found everyone there to be respectful considerate and that makes me very comfortable I thank everyone for their help this morning

Great people! Very knowledgeable

Very attentive staff ... dr Aldrin is the best!!! Cute costumes , nice to see festive people . Usually don't buy glasses there ... that staff is different .

We live in Delaware and travel 41/2 hours to total eyecare. The people that work there have been there for years , which means they love their jobs and their boss !! Excellent care from the girls in the front to the people in the back . Dr Ripps and Dr Audlin are the best !!!

The service is always been excellent

I had a great experience...everyone I came in contact with treated me so nice...

Friendly and relaxed atmosphere. Helpful and knowledgable staff.

Thanks for taking me right away. After exam, was made to be at easy that I didn’t have anything major happening.Thanks, Dr.Ripps

Waiting room time was minimal, staff was friendly and helpful, Dr. Ripps and Dr Audlin are always informative, knowledgeable, and responsive. Great Team!

Really nice staff and doctors are super knowledgeable.

Dr. Ripps is the ultimate professional. Have been going to his practice for over 25 years. He also has a great office staff.

Everyone was very friendly and worked really well with my young boys. I really appreciated it.

Everyone is so friendly and I didn't have to wait. Doctor is very good and takes his time. I would recommend to friends.

It was a very quick process and everyone was so helpful. My glasses were ready the same day which helped a lot.

Best care anywhere.

Everyone was friendly and helpful.

Outstanding support as always! Thanks!

Great service. Every one was nice and they were all happy to help

All new technology appears to be used at the Total Eyecare facility. Staff is very efficient and friendly.

Location

S, 681 NJ-15, Lake Hopatcong, NJ 07849