The staff was extremely helpful from the time I scheduled my appointment up to the day of my visit. They helped me with my insurance since it was the first time I used it since I retired and now it is all different. Everyone was very friendly and professional. Thank you

Everything Very little wait time Doc and techs are very courteous No complaints

Great experience

Timely professional friendly

A okay

Friendly and helpful

You were kind courteous and polite you ask questions that made me feel like you had my best interest at heart all in all I rate you a 10

Kind. Considerate. On time.

The staff sets the tone for an awesome experience. It's a pleasure to be greeted with a pleasant and professional staff with personality. The technology far exceeded my expectations and I look forward to my next appointment.

Appointment times are not honor had a 8:15 appointment not seen unit 8:46 my time is just as important as the doctors. Other than that the staff was very nice and professional.

My visit to the eye doctor was excellent. I love the service. Dr Burgos always takes the time to listen and answer any questions I may have. Superb!!

Very quick and professional service from the whole staff!

Very satisfied with both Of my doctors there I would highly recommend The Katzan Group to my family and friends

Relatively quick...friendly

Great experience. Extremely friendly staff. Customer service excellent.

Friendly quick service

Wait time for doctor was good.

The service was quick but thorough and very helpful when it came to picking my frames for my new glasses. I was very satisfied.

good thorough exam

Staff and doctor were extremely professional

Good organization. Not a lot of waiting time. The center is clean and inviting. However, our appt. at 0840 did not allow is to use the elevator at 0830 when we arrived. There were a number of people waiting for the elevator. They were not able to walk up the steps . Perhaps the time for the elevator can be adjusted to an earlier time.

Quick and efficient visit

Very good

Timely, personable, efficient. Can’t ask for anything more.

I LOVEEEEEE EVERYTHING about KATZEN, but: The tech( young man) that did my pre-screening on Friday, as well as my last visit( pretty sure same guy) need to work on bedside manner. VERY CURT while I was trying to engage in conversation. Good thing the ENTIRE visit was a 200% after his screening Thank You

Very little waiting. Professional staff.

Friendly and efficient. I felt the exam was very thorogh.

For the first time I did not have a long wait. Hopefully this will be the same on future visits.

A pleasant nap

I was impressed with the knowledge & professionalism of all the people with whom I dealt. Dr Burgos, although I know he is very busy, never makes me feel rushed. He takes his time and answers all my questions .

Very good group of people

Dr Katzen is the best ! He always goes far & beyond . Gives me 100 % !!!!

Excellent experience with the staff. We were greeted by the receptionists at the front desk promptly and were advised that all of our needed information had already been provided. The staff of technicians found us prior to our appointment time. All of the pre screening was conducted professionally and in a friendly manner. Dr. Booth and Dr. Grodin must be at the top in their respective professions. We were checked out by friendly, efficient staff with appointments. We are extremely happy with health care of Katzen Eye Group on the third floor of the Towson office.

Everything

Great services

I am always satisfied with my eye exams. Everyone who takes care of me is very considerate of my needs. Each physician has my needs for good eye health in mind. Thanks.

I arrived 30 minutes early, and was taken immediately for my examination. Dr. Grodin‘s assistant was extremely pleasant and professional. Dr. Grodin was informative as always. A 5 star experience.

On time and thorough

Great service

Dr. Harlan as well as the front desk receptionists were awesome as usual. Very efficient. Office was chilly. Not really comfortable with the assistants in room while being examined.

Awesome as always.

Short waiting time and very pleasant employees. Ideal eye physical by Adriana and Dr Baziz. Very satisfied with my visit. Looking forward to visit with Dr. Katsin.

I love it

Yes, everyone is wonderful!! Good review & feeling very happy with my new lenses. Good job

I appreciate the patience shown by all staff. I felt very comfortable.

I was very pleased with all those I came in contact with. Cleared up my problem quickly and I would definitely go back there when needed.

Thank you!

everyone there, from the receptionists, to the nurses, to the doctors is friendly, personable, and very helpful. They make my experience pleasant and enjoyable.

Great, patient staff

The overall visit went well from check in to scheduling my next appointment. Everyone was pleasant and professional.

Great, patient staff

Very knowledgeable staff and doctors. Wait is a bit long though. Otherwise, very satisfied. Thanks!

My Doctor is just wonderful!!

Timely fashion, little wait time

Courtesy!

Everything

Very nice employees. The ladies on the 3rd floor were awesome! & my daughter liked her dr

Great Office

Quick service and attentive doctor.

Every thing

Dr. Lapinsky and his entire staff are to be commended. Everything was well organized and the entire procedure was explained fully to me. I was very happy with how I was treated and with the entire process. I would not hesitate to recommend the Katzen eye group to my colleagues.

EVERYTHING was done with perfection. Highly efficient, professional, yet very friendly. Each personnel was knowledgeable, pleasant, all questions answered . Thank you for a pleasant experience.

My visit was great normally there is a wait but I barely had a chance to sit down before they called me back

I was very pleased with the service I received. I had a reoccurrence of an old issue. I was able to get a appointment, was seen by my doctor, and a specialist both of whom had great "bedside" manners. I would highly recommend Katzen.

I let them know Rachel had another appointment later that morning and we got called quickly. Hadn’t met Dr. Katzen before. He was great with Rachel.

I arrived and was greeted promptly, all went very smoothly. I was given a field of vision test and a picture was taken of my retina and than I saw the Opthomologist. Everyone was quite professional.

Did not have to wait long. Exam was done efficiently. Doctor’s and technician’s instructions were clear.

Things didn't go 100 percent but people were very caring and tried to help.

Great doctors great staff

Prompt, professional service. Nice people.

Fantastic service! Staff was friendly and professional.

Very friendly and polite.Wait times not too long!

VeryVery attentive to my needs andvery quick staff was willing and was able to answer all my questions and I felt very comfortable nice friendly atmosphere

I was able to have my eyes checked and was able to get out in a short time.

Dr. Harlan and the “preliminary “ staff were very courteous and professional.

Everyone...receptionist, technicians, and Dr. Golub...were wonderful. They made me feel at ease, and explained the procedures to be done. Dr. Golub was very thorough with her exam and answered all my questions. Very professional, but friendly, atmosphere! Highly recommended!

Timely, friendly.

Appt time. Promptness

Dr. L and staff met and exceeded the standards of quality care.

What a wonderful group of Doctor’s and teammates 🤗👍

All of the staff was polite and knowledgeable. The doctor was timely, explained everything clearly, and answered all my question clearly. In and out in under 1 hour easily !

Always professional and efficient.

Great staff. Friendly. The visit took a bit longer than I had planned.

Service at front desk was very helpful with registration. I was taken on time for appointment. Plenty of parking .

Dr. Williams is amazing.

The facilities were extremely nice and clean, the people are friendly and the doctor was very personable. Dr. Leikin some to me like a person and gave me several treatment options. I would recommend him and the practice to everyone.

Geat experience! Thorough , friendly and professional from scheduling exam to checking out.

Excellent services.

On time appointment.

This was my second time visiting Katzen Eye Clinic and I was seen by Dr. Williams, he explained everything to me, his bedside manner was very professional. I would recommend him and would recommend Katzen Eye Clinic

Very pleased, great staff.

Friendly assistants, positive attitudes

Appointment went well.

Very pleased with Dr Leikin and Katzen Eye Group. Friendly, on time and knowledgeable. Thanks

I was in for an RX check related to sunglasses and the optometrist was good. While waiting for him used time to check why sight with regular glasses was murky. Played around using eyechart and found other glasses had wrong optical center. Question- Why isn't the eye chart directly in front of the exam chair? Seems odd to look at the chart on an angle.

No

People professional and very helpful want the appointment to good well

Great doctors

Very good practice

Very well but my name was missed and had to approach desk after waiting 35 min for appoint. Dr Katzen great.

Cat was amazing. While all of my periodic appointments have been quick and efficient, Cat was especially informative and told me how and why she was examining my eyes.

The staff was very courteous and efficient. The wait time was short, I was moved to station to station very smoothly, had my exam and was done within n reasonable time, .

Explained everything in a clear and comforting way

Everything went well with my eye exam very pleased

Everything went well except I had to wait about 30 mins. for Dr. Burgos.

All of the staff are friendly and professional. I am there every two months and I have never had a bad experience.

Kayla was a patient of Dr. Ambrose before she retired and Dr. Buyros was highly recommended by her to take care of Kayla's eyes. Kayla felt very comfortable with Dr. Buyros because he talked to her and explained everything directly on her level(age 14).

Baziz is great!!!

Easy process prior to surgery, during the procedure and afterwards with follow-up visits. I highly recommend the Katzen Group.

Nice office operation and pleasant atmosphere.

Dr. Baziz was awesome!

Took an hour from sign in to sign out. All personnel were helpful and gracious. The doctor was clear and concise.

Very knowledgeable doctor

The service was excellent.

Great visit. Dr Harlan is the best!!

Katzen has always been my choice for my eye care. Appointments are always handled in a timely manner. Staff is courteous and professional.

It was a comfortable experience .

Great Doc and assistants

We are well satisfied with everything.

I had a good experience during my most recent eye exam. Dr. Golub is awesome and the technician named Kat was amazing too.

I had an excellent experience and would definitely recommend

Everything

I got a quick assessment for presenting symptoms and given info on how to manage those symptoms. I got news I have cataracts in both eyes- first time I am hearing this. Not sure what I need to do or be aware of with it. I have noticed needing to use more lights than usual to get around over the past few months. Plus I am avoiding driving at night. I have no idea what level of cataracts require treatment and if I am near that stage now.

Excellent professional practice!

Great experience, easy check in, no long wait to be seen

I had a detach retina and they went out of there way to fix it

Staff was courteous and the Doctors were very attentive to my needs

Everything. In all my years of coming to Katzen I have always been pleased with the courtesy of doctors and techs. I do miss Dr Ross Bragel. Dr Grodin is great. As far as I am concerned saved my vision (left eye) - thou I maybe making more out of it then it was ... but I’m not a doctor. I am EXTREMELY thankful.

Professional people from front desk to doctor.

Staff polite and professional, minimal wait time, services and care top notch

My visit was quick thorough and then I was out of there thanks

Entire process is smooth. Everything is explained, everyone is kind and respectful. And on time

I was seen very promptly and was given a thorough contact lens examination. From the time I was called back to the time I checked out was about 40 minutes! Great service with huge respect for patient’s time.

Wonderful staff from the front desk to the assistants and dr.

Dr. Baziz is an awesome medical professional.

Effecoent and expenditious.

Staff is always friendly , making my visits very pleasant. We LOVE Deana( ? Spelling)

Very professional and helpful. The staff, technicians and doctors all work together.

All the staff is very cooperating.

I like the self check in. Fast and convenient. Dr Booth and her assistants are always helpful and professional. DeAnna Smith is a gem. They answer all questions and provide good info. The front desk staff are also professional and pleasant to work with.

The. Staff did a great job.Very professional.

Everything was good from the time I checked in. I did, however, have a longer wait for the doctor than normal.

all members of the Katzen team were polite and professional.

Everyone did a great job explaining tthings

You did fine. De. Burgos is a great eye doctor. All staff are very proessional.

Everyone was very professional and helpful. Dr Katzen explained everything about my condition in a way I could understand! Thanks!

Dr Baziz was good as usual no problem

Very nice office and helpful staff.

I did not have to wait at all and everyone was very courteous and professional !!! Thank You

Since I am not a doctor ; it would be difficult to say . From what I know, my result was remarkable ! So remarkable, that I am curious about cleaning up my other eye ! I look forward to talking about that on February 14 when I see Dr. Katzen or Dr.Kameen. Thank you

Excellent care!

Complete quality exam, doctor knowledgeable and friendly.

I am thankful for a Retinology specialist like Dr. Harlan..... His communication skills , and ability to be honest regarding the negative as well as the positive possible outcomes of various procedures was very welcome to say the least ... His " bedside manner " is gratifying ... I trust him completely to guide me through the best course of treatment , and to deliver the best possible outcomes... I'd recommend him to any of my friends and aquaintences

Very professional and on time.

Always a pleasant visit. Everyone is friendly, helpful, knowledgeable, and a pleasure to be around.

I am satisfied with my experience.

checking my vision and Dr Baziz further testing was well done

All personnel are super .

Excellent service by dr.

My most recent visit at Katzen's eye center was excellent, staff was very helpful and knowledgeable. I highly recommend Katzen's eye center.

I can tell you better once Ireceive my glasses

This was the best experience that I had ever, visiting an eye doctor! I am very appreciative and will recommend my friends to see the doctors at Katsen group only! Thank you!

Very efficient. Waiting time was minimal. Great staff. Dr discussed plans and options

Very nice and polite

In and out very quickly. Very efficient

Long wait,but the Dr was great

I trulyhad a greatexperience with everything. I wouldrecommend to others

Everyone is super friendly and made the whole process easier!

The staff is friendly, efficient, professional, and caring.

Great as always.

As usual your facility is always great - everyone is very kind, caring and takes interest in your concerns and problems . The staff always makes feel wekcome and more than Just a patient - thank you!

Very satisfactory.

My visit was awesome Went and seen the doctor and came right out I like that

Dr Harlan was great...very professional and spot on with the DX. Definitely will recommend the practice.

Very pleased

Excellent care

Great care & efficient Very professional & knowledgeable

Dr. Golub and her assistants are always cherful and professional.

My experience with Katzen is always exceptional. I always recommend them to everyone. However, the appointment you are asking me about was canceled at the doctors request and rescheduled for February.

Called me in for appt right away to do prep work before seeing doctor. Appt went smoothly.

I don’t go until the 13th

Very professional in all aspects.

Always courteous and professional, my doctors really care

Hi. Everything went great. Didn't have to wait long at all to check in or to be taken back for appointment. Both the gentleman that did my vision screening and the nurse once I got back to room were professional and super nice! Really liked Dr. Baziz. All good....thanks for asking. Paula

Had to wait to long

I have been seeing Dr. Golub for many years. She takes her time, listens, and explains what is going on as she examines my eyes. Something I really appreciate. It was a pleasure not to be escorted from one side of the building to the next prior to seeing Dr. Golub. A great improvement.

The eyeglass guy was slow and unsure of what he was doing. I didn’t have time for him to fumble around. Didn’t bit glasses but eye visit was good

Friendly professional, team oriented front desk staff. Tech who began my visit before Dr. Harlan saw me was very direct ,informative & pleasant. Dr. Harlan always does a thorough exam & explains concerns, whether its a routine or urgent visit. He makes you feel comfortable.

Pleasant Helpfully,and it felt like I could put my trust in your hand

Dr Gormely is superb- wish she were in Lutherville another day of the week- I would switch practices if she were not available as the bureaucracy has increased significantly over the years- too many staff adds time and expense- not efficient for patients or physicians. Answering staff occasionally arrogant- has improved slightly recently.

Dr. Harlan was very thorough and explained my issue clearly. He answered my questions and I trust his expertise. I feel my eyes are in good hands with him.

checked my eyes

Good experience at Katzen Eye..as always.Very professional Everyone is kind and considerate.

I just really like my doctor and the young lady that help me with my glasses. She listened to what I was asking for and did everything to help.

Great doctors!

All good . You all exceed expectations.

Love dr golub n her staff

Very helpful staff

The whole experience was excellent from beginning to end

My visit went well, everyone was polite and freindly.All was good.

Highly recommend this office. Was taken care of ahead of time and was out no time at all.Professional/courteous staff. Love my doctor and don't ever want to change

In and out fast

Overall medical experience was great. My only disappointment was with the optical department, the wait time was much too long and the person that waited on me was not that efficient.

Efficient staff tracking me from one testing station to the next. The ophthalmologist wasted no time in relating to me the results of the tests while also answering my questions.

I would prefer a telephone call.

Everything

Hi

I always enjoy my eye appointment visit. The assistants are always polite and friendly. Dr Burgos is always polite, considers my questions and fully answers them. I have referred two friends to the Katzen eye office

My visit with dr.Grodin was great. He explained and gave a lot of information

Your hospitality was great. I was seen in a timely manner. My doctor seem to offer the best treatment possible. My visit is always great.

Dr Lapimsky and team were absolutely wonderful, caring and professional. I had cataract surgery in both eyes with no issues. The OR team was just great and kept my calm! I highly recommend this group.

Excellent Customer Service. Very professional York Road location ✅

The practice is very efficient and people friendly. It was a pleasure being seen at Katzen Eye

Dr. Booth is the very best and very informative and patient

Recognized me when I checked in; called me by name. Was seen in a reasonable time frame (5-10 minutes after checking in). Techs did a great job with preparation, explaining what they were doing. Dr. Harlan, as always, was thorough and talked with me, explaining what he found and what the significance of that would be.

Very efficient and thorough

Highly recommended

Kate was a little stand-off-ish but otherwise the visit was pleasant.

Everyone was nice and professional.

Efficient, friendly, knowledgeable.

I loved the whole experience from start to finish. I felt like I was in great hands. I tell everyone about my treatment. We need more places like this.

Everything!

Been coming to Katzen Medical Group for years. I would recommend them to family and friends. Thank you!!!

My wait time was very short and everyone that I encountered was very pleasant.

Very pleasant and efficient staff.

Starting with the receptionist and then the Eye Doctor’s helper to the Eye Doctor wonderful experience and so helpful.

My experience was awesome I been with Katz in Eyes For Year's I would recommend Katz in Eye To Anybody in need for Good in Caring Doctors. Very Fast Check In time. In great experience with the doctors always willing to help you with any questions or concerns you may have. Great Place👍👍

Very good

The staff was cheerful and very capable.

Highly professional and through exam staff woks well together

Dr Harlan is the best Please don’t send these surveys to me again

on time. concerned pleasant aide. reception warm. doctor attentive.

I was well taken care of my problem. Thanks Doctor,

I always receive great service, especially from Dr. Eric Williams

Everything was done well. Immaculate offices. Pleasant employees. Good magazines in waiting room. Excellent physician. Visit was efficiently managed and carried out.

Promt service, proffesional and friendly technicians (Kate, Toya and EK) and knowledgeable and patient Dr. Burgos. Dilated exam, including contact lens evaluation within 1 hour.

Everything went fine as usual with Katzen Eye Group.

No wait time....the dr and staff was very kind and answer all our questions...

The doctor and nurses are wonderful

No issues.

Dr Harland is a special, caring, good nature person who takes wonderful interest & care of me. I am happy to be in his care.

Always a pleasure visiting, from the front desk personnel to the techs and the doctor all are very professional Thank you

Great service

Great environment. Friendly and Clean. Also the Dr was very patient and amazing with my daughter who gave the aids a run for their money.

They are always very professional .

I never went to the appointment. I had an emergency

Took me right back everyone is very helpful and friendly. Dr Grodin us the best!

Very professional

The service was prompt and professional.

Speedy

Dr. Marcic is the best! Her staff is always friendly and helpful.

I thought I was eligible for insurance to copay my new lenses. The person who helped me was not very helpful. I was told to go home and check with Davis as we went round and round. Although my eye exam went well, medioptics was a disaster

I've never had a bad experience at Katzen. The technicians and my doctor are great.

Great place

Always a pleasure at Katzen eye group—professional people who are always courteous.

I am very pleased with my experience at Katzen. The staff are wonderful. I would recommend them to family and friends.

Everyone was very pleasant and professional. I had a great experience. Thank you

The wait time was minimal

Tecs and Dr.s were very helpful friendly and easy to talk with. No stress at all.

Dr. Burgos is great, very caring - good listener. Office staff is friendly. The first part of my eye exam was a little tough, I don't think that the technician understood that I really wasn't able to see the letters on the screen!

Staff s so friendly. Appreciate the time that doctor takes time to explain and answer questions.

It was a fast visit. The new doctor was very funny trying to interact with my child so he would not get bored while being examed.

Fast friendly and professional service

Nice staff

I was taken back right at appointment time. Everyone was very nice and friendly and Dr Baziz was very prompt and nice and had me laughing. When I asked a question instead of saying I was old he said because of birthdays! Cute I thought!

Dr Novi is always thorough &a a Pleasure to use as my doc!

The entire process went very well. Thank you

I was late and was still treated most kind.

Very pleasant. Short wait time for appointment. Professional, friendly and efficient staff.

The pediatric eye center is always great and every is friendly. Always make us and my daughter feel welcomed and comfortable. They eye glass center is VERY slow and is not efficient for little things like adjustments.

Everyone was very helpful and courteous I'll be back

Everything

Dr Harlan is great. I appreciate the care I've received from him since I started with him about 10 yrs ago.

Great

My husband's appointment was 10 minutes after mine but was not taken back to start the exam for 30 minutes after his appointment time. What happened there. His 8:50 became 9:30 got him out 10:15. Not happy about this.

No complaints

No waiting time and staff very nice

Prompt check in and courteous service.

Easy to make an appointment, lots of availability. Office ran on time. Very friendly competent staff. Free onsite parking!

Everyone was professional and friendly

Pretty good service.

It’s always been a Great Experience, Staff & Service, Good Customer Service Client-Marcia

After experiencing an electrical shutdown on my first visit, I was very pleased with Richard, tech, and Dr. Burgos. Their exams were very thorough! The telephone answering system is out of date and very tedious. Charles

Friendly staff, Dr. Kathuria was nice and gentle when removing my hidrocystomas.

Receptionists are great, staff assisting the doctor great. There was a fairly long wait for the sample contact lenses. Thanks

The young man who examined me before I was seen by Dr. Baziz was extremely professional, pleasant and thorough. The same can be said for Dr. Baziz. Overall my examination was a quite positive and encouraging experience.

Everyone was polite.

Quick. Professional. No nonsense.

Knowledgeable Friendly Caring personnel

Quickly able to sign in, very short wait. Friendly staff. Dr very professional and friendly,

Great experience, excellent doctors.

Fast, friendly service.

The experience was prompt and efficient!!

Everyone was very nice. Made it a more enjoyable experience

My experience with everyone at Katzen was exceptional. Everyone was courteous, professional, and very well prepared to discuss my concerns. I found the exam's that I had were very thorough and I feel confident in the course of treatment that has been recommended.

Very helpful staff and nice facility. Good overall experience,

Quick, prompt and professional service.

Staff very professional and courteous

Thorough and professional

Visit was friendly n outstanding everybody felt like family 🤣

It is always a pleasure to visit. The staff are always professional and friendly

Love the staff at the front desk at arrival!

I was very pleased with the respect and. Professionalism that the staff displayed