Orbit Eyecare - Albuquerque Westside

4.9 / 5Overall Rating

1089 reviews

1646 Alameda Blvd NW, Albuquerque, NM 87114

(505) 452-2020

Patient Reviews
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Great office, great friendly people

Was greeted when I entered and everyone was pleasant and professional with my visit from start to finish.

have been with company since the elder Dr Jarrell was in practice...i was 27 yrs of age & am hitting 69 yrs old. goes to show they are a fabulous group!

Warm and welcoming. Professional.

Had plan of care for eye issue,

It was a very good experience, Dc. Le has awesome hands and she cares and to me thats what counts. Thank you much and a shout of praise to the ladies that work to complement dr. Le

The staff is always friendly and Dr. J takes the time to explain eye-related issues and answer questions.

Thank you!

I always know my experience will be a positive one. Everyone is great a their jobs. Sean always makes everyone comfortable.

Just to let you know that Sean Carlile is very thorough, is a great people person and explains everything you want or feel you need to know. The office is also very clean and it is kept that way throughout the day. Believe I have been a patient since 2013 and all visits have been as I have just described. I will not go anywhere else. Thank you.

Dr. Carlisle is awesome. That’s why I gave you 5 stars, but your glasses are WAY overpriced! You need to have AFFORDABLE alternatives for people like me who do not need designer glasses to impress. Good grief. 😕

Prompt and professional.

Everyone was very professional and made it easy for me.

All the staff was very friendly and doctor explain everything , and I was pushed into getting glasses.

Your office needs to up grade/replace some of your equipment.

I really enjoyed my first visit there. Everyone was was awesome! Thank you for making me feel welcome! 😁🌹🌻

Nice transition and experience. I was pleased with the examination and Dr Jarrell

Best experience I ever had with an eye appointment. The staff was attentive to my needs and the doctor was very caring and committed to correcting my vision. Thank you ALL!

Everyone was nice..Dr Carlile explained everything to me what he was doing,and went over my health history..very professional yet personable. .

Front desk person is very efficient and pleasant. They treat me like a person - not a money machine. Dr. Carlyle performed exactly the eye exam I needed as a diabetic patient.

Nice people at front desk. Very helpful. The doctor was very good at explaining everything. All in all a good experience

I appreciate the doctor checking and following up on my eye problem. He is making sure that everything is looking good.

IT WAS THE BEST EXPERIENCE AT AN EYE DOCTORS OFFICE I have had . The from office was very proficient and kind. The doc was great overall I would recommend to family and friends a 5 star rating from me thank you.

Well organized office. Pleasant staff. Good eye exam.

The exam went smoothly and timely. All staff was very professional and helpful.

Very professional and knowledgeable. Staff was polite and took care of our needs in a timely manner

The service was great

Appreciate Dr Carlile’s thorough exam. The girls are friendly and helpful!

Very professional, attentive and well organized. A pleasure to go there

On time and very professional.

Thanks for squeezing me in. A great experience as always.

Customer service was excellent. We did wait in the room for over 30 min and I did think that was a bit much.

Was able to get in the same day and Dr Jarrell was great.

Dr. Carlile always performs a great eye exam. Answered all questions to our satisfaction. We are repeat clients.

Everyone was exceptionally nice and very good at what they do

Appreciate your getting me in on an "emergency" type basis --was in and out in a very timely manner

My 4 year old had his first eye exam and it went great! They were very helpful, patient and timely.

The staff was kind and the wait times were minimal. I enjoyed the experience. Thank you!

So far, everything was nice. I have not received my glasses yet, but I am pleased.

Very professional office. As always the friendly staff was willing to explain all my insurance and out of pocket costs. Dr. Carlile was timely and answered any questions I has about glasses and contacts! Would recommend!

A truly pleasurable visit. A would recommend your services to any and everyone

Excellent services, excellent staff!

Always excellent service! Dr. Jarrell always takes his time and answers all questions. Staff always friendly and helpful! They are the Best!

My experience was pleasantly a great surprise. Administrative staff friendly and professional. The facility is clean, very warm and professional upkeep. My eye doctor extremely knowledgeable and pleasant to work with. Highly recommend

I thought that the receptionist was friendly. The tech who helped was friendly and knowledgeable. Dr. Carlyle was good. He was thorough and helpful. It was a good experience over all.

Outstanding professional care, communication and service!

Everyone was so nice and very helpful. All my questions were answered with a beautiful smile. Thank You Orbit Eyecare Westside for helping my first time enjoyable.

Excellent service everybody was nice and friendly the only downside was I waited an hour Past my appointment time

Everything was okay, however, I was still sensitive to light in the evening & the next day at work. I had the biggest headache on Monday & most of Tuesday. But other than that, everything was okay.

Everyone there from the office staff to the physician was very knowledgeable, friendly, and helpful. I would recommend Orbit Eye Care to all my friends.

The entire staff was very friendly and informative. Dr. Jarrell explained the procedure and results. The office was pleasant, clean, and inviting.

Prompt courteous service. All concerns addressed, Doctor always very informative. I trust the professional staff in this office. Thank you.

Love the respect and care I received from the Dr to all the staff top notch .. Thanks so much STEPHEN

I was very pleased with my visit. The front office staff was friendly and professional. Dr. Carlile was very thorough and listened to my concerns.

I recently had an appointment at orbit eye care and I was impressed everyone was very professional. They Helped me pick out some glasses. Looked up my insurance. All together a smooth experience!

Dr. Carlile and staff were very professional as always. After years of my eyeware perscription becoming stronger I'm happy to say the last 3 years the perscription has stayed the same. Maybe due to the excellent care of Dr. Carlile (?). I think so.

I’m happy you were able to see me to check everything with my eyes. Everyone was nice there. I don’t think you gave me my prescription for glasses? I was wondering if I could get that? Thank you

No problem with my last visit. Dr Jarrell and staff are always helpful and patient. And Terri is the best at helping me pick out frames.

As a patient who is a healthcare provider I was very impressed by the scientific standards utilized throughout my eye examination. I have not had this amount of proper attention to my eye health in years! Stellar! I highly recomend this practice.

All of the "front desk" people were very helpful and friendly. Doc was really thorough and took his time. He explained things well and answered all of my questions. I greatly appreciate everyone of you. Thanks. Cyd Wheatley

You guys did real good,thanks and looking forward for my follow on my next appointment. Thank you guys very much...

Everyone is really nice. Dr. C is a professional. Explains how your vision has changed or not changed. Very satisfied.

The exams are always thorough and I appreciated the attentiveness of the person who helped me determine what I wasnted to do in selecting glasses.

Great, friendly staff. Fast service.

Professional service from administrative and clinical staff from beginning to end! I highly recommend this organization!

A friendly place to have your eyes checked

Dr Carlisle is so incredibly patient and will not stop until he can ensure your vision is corrected to the very best it can be. I’m so thankful for the wonderful staff who are very friendly and helpful!

I had a great experience with everyone at Orbit Eyecare.. the knowledge the Doc told me with my eyes and with the helpful staff, getting me squared away with some possible new frames was a blessing! Thank you and I will be back!

The staff is very professional, courteous, and thorough. Any questions were answered quickly, and any procedures to be done were explained. I have great confidence in the ability of the doctor to analyze and successfully resolve any issues found, or make excellent referrals if needed.

They did a great job!

Everyone was great! The Dr provided details every step of the way. And the ladies in the front were very helpful and friendly!

Your all great best eye care ever

Great experience with the doctor, only feedback I would provide is the facility itself is very dusty.

The staff is wonderful. All kind, helpful, and great at their jobs.

Really nice place and very well at keeping time of appointment on schedule

Attended to very quickly. Staff courteous professional.

Fantastic!!!!! My Doctor was awesome. And the Staff as well. Will be going back again. Thank you so much, Sylvia Longoria

All around satisfied with experience.

Friendly and knowledgeable staff. Dr. Carlisle was also friendly and the exam was explained well to me.

Very polite. Always friendly and very helpful! Always make us feel comfortable. Thank you!

Everyone was helpful from the time I signed in, to leaving after I ordered new glasses. Dr. Carlile was very helpful in giving advice for what I need. He took his time and answered all my questions that I had. Thank you for a great experience.

Everyone was extremely kind and knowledgeable!

I appreciated the friendly and helpful atmosphere your office staff offered. The doctor also answered my questions and was to the point. I was comfortable unlike some doctor offices that rush you through and are sometimes uptight.

My first time here, everyone was very nice, very helpful. The reception area was oddly dark, was there a reason for that ? Nice to see Terri there. She’s great with patients.

Absolutely satisfied with the service and quality of products! People were friendly, patient, and professional. Jose

Going to a new doctor the first time is always a little nerve-wracking, it was comforting to see Terri there. Dr. Jarrell and his assistants do an excellent job, they answered all my questions and were very patient.

The folks at Orbit Eyecare are always kind, efficient, and professional.

The staff is friendly and the doctor was excellent at explaining issues I know about.

I experienced a very thorough eye exam in a pleasant setting with great staff and Doctor. Although this was my first eye exam with Orbit eye care, I will return in the future for all my eye care needs. I highly recommend Orbit eye care.

Always very professional. Great concern for the patient, would recommend

Kudos to Jessica I had s hard time with my insurance but she helped me out to clear it up she went out of her way I wish there were more people like her thanks again Jessica

Dr. Carlisle was very personable. He took the time to explain all he was doing up front.

Great service. Helped with learning how to use contact lenses. Made everything easy.

Great experience.

This was my first visit, of many more. The staff made you feel very welcome. I had a very good eye exam. I would highly recommend Orbit to those I know.

Excellent facilities and staff! Easy in and out and great selection of frames! I highly recommend others to try Orbit Eyecare!

Prompt pleasant service. Very proficient process for my eye exam. Happy to recommend Dr. Carlisle and his staff.

Just really good, from the desk to looking at glasses, and the care of the doctor. Very professional and good!

Dr Jarrell is very professional, friendly and always answers any questions I may have.

Every one I came into contact with was personable as well as professional.

The doctor is always nice and patience.

Great customer service given by every employee that we had interaction with.

Great visit with the doctor. The office staff are friendly and efficient. Thank you!

I was just bummed because I chose a frame that was perfect for me and they couldn't find the information where they wrote it down. I had to go with another pair, not as satisfied as with the original pair I chose.

Customer service

Great eye clinic! Reasonable prices and fast scheduling. I use them twice and I had great experience! I recommend!

Thank you for making me feel comfortable about trying contacts for the first time and being patient. I greatly appreciate it.

Professional service, on time

Great Service friendly Staff!

Excellent service, very friendly, efficient and affordable!

U ALL are the BEST!! DRs., Assistants & Office!!! Thank You!!

Dr. Jarrell was great. Answered all my questions and provided clear and understandable options

So far the experience was wonderful. Friendly people caring doctor.

Exam and visit was very thorough.

Staff and doctor's were very helpful and pleasent.

You were able to make me comfortable during the eye testing.

Love Dr. Carlyle! Feel my exam is so thorough! Too much turnover at front desk!

My experience at Orbit was great!!

Orbit eyecare always has the most curtious and welcoming staff!

My visit was quick. And everyone was very friendly

Wonderful staff and doctor!!

Everyone was very nice and helpful and I felt Dr. Carlile was very thorough and answered my concerns

Environment was peaceful and welcoming Dr assistance was thorough and fun but focused Dr was absolutely great and he loved his job VERY PLEASED with visit thank you

Excellent personal attention. Wasn't rushed through at all.

I enjoy going see the eye doctor.

Amazing service and Dr. Sean Carlile does great work and I recommend anyone. They even have toys for my kiddos to play with in the mean time!

Always good care. Thank you

Great service. Comfortable atmosphere.

You guys are always so friendly and quick to get your patient back on time. Love coming here

Staff is helpful, friendly and professional. No waiting to see Dr. Jarrell. They only complaint I have is not being able to talk to a person when I call; I don't like talking to machines.

Friendly staff and out standing service

Great staff.. enjoyed my visit..

Professional service Very thorough exam!

service was good once seen, took a long time in the room before the doctor came about 40 mins. I could have waited in the lobby instead but the people were friendly.

Fitting follow up on my contacts

One of the best eye care places in albuquerque.You get a complete eye care ,not like those cur rate eye places,you get what you pay for,pay cheap that's what you get cheap service.

The visit was very good. Friendly staff. On time for appointment.

The doctors examined was excellent.

The location is good, the staff are good, but the exam rooms are quite dusty.

Fast, Promptly & Informative.

Great service!

Love the Dr. And love technology office staff.

Dr. Carlile and the staff at Orbit Eyecare were competent and professional. I have already recommended them to a family member.

The staff was friendly and the Dr understood my needs. He clearly explained my options and provided me with the pros and cons of each, which helped me decide to start using contact lens rather than glasses, as these would better meet my needs.

All the staff were professional and kind. I felt that the exam was done by a trusted doctor and I’m very happy with my experience.

Fast and friendly service.

Everything went great

Great customer service!

Eye exam

The staff is always polite and very efficient!

Awesome staff and doctor

I have been to Orbit a few times and every time it is the most easy thing. Staff and Dr. Carlisle are always easy going and really explain what is going on. Couldn't ask for a better experience. My confidence is very high when going to Orbit.

Hours were accommodating and staff was very friendly and on point.

Everyone was pleasant, competent and efficient. My appointment was 45 minutes total from the moment I walked in the door and then out. Great service!

I love Dr Carlisle. He is very attentive and has caught medical conditions during my examines.

Thank you.

Efficient front office staff. Very good assistance in choosing my glasses. Also felt comfortable with the Dr & felt the exam was through.

Appointment was on time. All of the personnel were courteous, friendly and efficient. Dr. Jarrell is thorough, knowledgeable and pleasant.

Very professional

I feel I am heard when I go in on my visits to find a solution for my needs. I'm not treated like a product on a conveyor belt like my previous eye care provider.

Great service and good experience.

Great timely service.

The staff did a great job. They were quick, professional and on point. Thank you!

Great friendly service😁

I had a very enjoyable visit, staff friendly, provider took a lot of time with me.

Thank you so very much for getting me seen by Dr. Jarrell in my moment of crisis and overwhelming fear. Your caring, kindness and understanding is deeply appreciated. I would recommend Dr. Jarrell and the staff, to all my family members and friends. Thanks again and my God bless.

I had great customer service

We love Dr Carlile! He's the best. And the staff are all excellent, so helpful. Thank you!

Very professional and knowledgeable doctors and office staff.

Very good care

They were helpful and friendly. This is my second time there, and I will use them again.

Dr. Carlisle is very knowledgeable. He has a soothing manner and he made me feel very comfortable. The office staff is very friendly and they give great customer service. I would highly recommend Orbit for all your eye care needs.

Appreciate the late appointments on Wednesday and not making us feel rushed to browse at glasses!

The staff were friendly and efficient!

Dr. Carlile gives very thorough exam and you don't feel rushed. All workers very efficient and helpful.

Excellent staff! Wonderful Doctor!

The doctor was very thorough and conscious about letting us know exactly what he was doing and what to expect.

stopto optout-- please do NOT text me again. If you use my personal number to wake me when i sleep days and work nights i will stop using your service and take my family to some one else.

The staff was very attentive and helpful.

Professional care and friendly staff. I highly recommend the services of Orbit Eye Care.

Very good

Attentive and capable staff supporting excellent eye care from knowledgeable doctors who care about their patients and their eye health.

Very friendly office staff.

Great from the time we walked in till the time we ordered our glasses for our family.

Good experience. Friendly and helpful staff.

Good customer service. Friendly. Patient. Good "bed side " manner. This visit proved more thorough than last.

Nice staff and doctor took time to answer all of my questions.

Dr. Carlisle was friendly and thorough. Definitely recommend Orbitz and especially Dr. Carlisle. Only critique: glasses selection somewhat limited.

Thank you to the great staff and Dr. Carlile.

Excellent customer service!

Very friendly and professional. Dr. Carlisle was very friendly and ecplained all steps to me. I will be going Wed. to order. Glasses.

Everyone was so helpful, the doctor was amazing..I will definitely be back for myself and recommend too others!!

Very thorough and professional eye exam. Answered all my questions.

everything was great

My appointment was very timely. Service was efficient.

Great staff, very efficient

I will definitely continue going to this office for my eye exams. I thought everyone was very helpful.

Fast, great service and great doctor!

Fantastic, as always.

Efficiency and pleasant visit

I am impressed with the quality of care that I received...from the reception process, the comprehensive contact lens and eye/ vision exam to the knowledge of the physician. The environment is also beautiful designed and creates a pleasant and relaxing experience. I have been recommending your practice to everyone! :)

Great experience

Their staff is so warm and friendly. I always feel well taken care of while there. They offer text reminders as well as a friendly phone call for coming up appointments. I have always been seen on time and never feel rushed when I'm with the doctor. I highly recommend Orbit Eyecare on the westside.

Over all everyone was very helpful and nice. Thank you.

On scale of 1 to 10 I give you a 10

Rrception Staff Friendly Jessica friendly and very KnowledgeBle... Dr. was friendly and had a wealth of knowledge; made me feel comfortable. Thank You!!!

Great job very helpful

Staff was awesome!

Great Optomitrist and friendly service!

I liked the doctor very much. The eye glass part, not so much.

The service was awesome

I was pleased with the overall visit.

Dr. Carlile was wonderful, and his staff was very nice and were great at explaining everything!

Thank you for taking your time at the end of a long day to patiently help my daughter with her first contacts. She's already putting in and taking out like a pro!

Contact clinician was extremely patient!! Dr. Carlisle never makes me feel like he is rushed although I'm sure the schedule can be very tight at times.

Dr Sean Carlisle is so nice, caring, and understanding. The staff took me back before my appointment time and I was out in less than 15 minutes with my problem fixed and was even able to order new contacts. Such a great office- I've never had continuum of care with an eye doctor, but I continue to return because of the knowledge and service this office provides.

Dr Carsile is the best front office customer service are all awesome... just your glasses are too expensive with out insurance😢

Friendly staff and great doctors.

Dr. Jarrel did an excellent job. Staff was professional and highly competent.

Dr. Carlile and staff were professional and very helpful.

Friendly service

The receptionists were very friendly and informative and made me feel welcomed.

From the staff to the Doctor everything is great! I'm always in and out, always smile when I'm in there, and my glasses/contacts show up very quickly! Also, the prices compared to big corporate stores are AMAZING! Highly Recommended!

Everyone was pleasant and helpful.

Great staff and great attentiveness. Truly happy with each visit.

Vey professional staff.

This was my very first time having an eye exam, and my experience was very good. The staff was very friendly and professional, and made feel very secure throughout the full eye examination. Thank you; Anthony Gutierrez

Meeting/greeted timely by front desk reflects well as a professional establishment. Optometrist (Carlisle) was through, not rushed, & professional. Highly recommend this Office !!!

Quick and efficient!

When I had blood vessels explode in my eye in the middle of the night on a weekend, you got me in right away that day and were very professional and accommodating. Thank you so much!

I liked this doctor better than the one I usually see. He seemed more engaged. Sahnta

The personnel were friendly and helpful, and Dr. Carlisle is nice. It would be nice to have a few minutes to talk to him about any prescriptions he gives and how important or otherwise they may be.

Very pleasant staff, helpful and engaging

Everyone was really friendly and patient. Dr.Carlile was thorough patient and informative about my questions. Would highly recommend !

The receptionist the eye doctor all around was an excellent and very professional personnel

My experience with Dr Carlile was wonderful. He helped me understand and treat my eyes and eye issues in a way that are truly transformative to my daily life. Thank you.

The doctor took plenty of time to listen and performed a thorough exam. Never disappointed with them.

Glad to have been well taken care of at the Alameda office

Timely appt. Dr's professionalism, not trying to up sell me on glasses before absolutely necessary...

Very nice and professional