Doctible is a San Diego based startup changing the way healthcare practices communicate with their patients by building amazing technology. Founded in 2014, we are rapidly growing and recently awarded the #1 Top Workplace by San Diego Union Tribune.
This position is part of our Customer Success Team which owns all points of the customer experience from onboarding new customers to supporting our existing base across all 50 US states. The customer success team resides and supports all of its customers from our HQ located in Sorrento Mesa. This is an ideal position for a proactive and enthusiastic person who enjoys interacting with people and staying busy with a lot of varied tasks. It is also role where you will be offered as much responsibility as you are able or willing to handle, in addition to ongoing training and growth opportunities.
The Customer Success position is a crucial role in the company as it deals directly with our most important asset, our customers on a daily basis.
Your daily tasks would include but are certainly not limited to:
• Onboard a steady stream of new customers (we are rapidly growing!)
• Tackle customer inquiries across all our support system channels which include phone, email and chat, providing feedback, answers and insights to customers and prospects
• Actively work with the sales team to ensure customer needs are met and new prospects are handled in timely manner
• Escalate and manage advanced support issues with other departments
• Work closely with a tightly knit, growing and energetic team
• Excellent verbal and written communication skills
• Must have positive, results-oriented attitude
• Eagerness to learn and help improve our software product suite
• Detail oriented – ensuring tasks are completed fully and accurately
• A people person and ability to handle a wide variety of customer types
• Motivated and reliable. We start on-time every day
• Preferred: experience in a similar SaaS based company (healthcare preferred)
• Competitive salary
• Monthly bonus
• Regular cash and prize contests
• Healthcare insurance
• Work in a tightly knit and fun team
• Friday afternoons off
Please send a resume to an email introducing yourself with the subject line: “I’m interested in the CSR position!” to: firstname.lastname@example.org