Doctible has provided an excellent return on investment. The positive Google reviews are money. We are now getting new patients who when I asked who referred them they are saying “great online reviews.” Another plus is if a patient wants to leave a negative review, it goes directly to me the owner instead of being posted online so I get a chance tor respond. Overall we went from about a 3.5 star average rating on Google to about a 4.9 now!
Since our facility started using Doctible it has increased our star rating on sites like Google, and has also lessened the need for patients to vent on Social Media and given them direct access to leave their positive experiences improving our presence there. It has allowed us to correct things that the patient is dissatisfied with before receiving other surveys or sometimes before even leaving the facility, and has also given them a direct line to us. We love it.
We are solving multiple business problems for us and our clients. By partnering with Doctible we are able to offer products a la carte, as bundles, and also as part of our all inclusive packages. The customer service the Doctible team provides is beyond I have received with any other partner. They go above and beyond to understand our user needs and reporting needs and collaborate with us and our other partners to ensure we and our clients are getting what they need.
We love Doctible! I love the ease in which we can gather reviews from our patients and reply to them. Also, it takes the pressure out of asking people for a review. This is a very helpful product for our practice.
Our experience with Doctible has been amazing. The service has allowed us to improve our customer service on multiple fronts, by keeping us in touch with people who come in contact with our office and brand. It has also allowed us to repair relationships and reach out to less-than-thrilled clients, many times before they review us negatively on public sites.
Service is top-notch, pricing is amazing, and it offers so many options. You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.
Doctible simplifies the process for patients to write reviews on sites such as Google and Facebook which makes it easy for offices to increase the number of quality reviews they receive from patients.
Fantastic experience with Doctible. They have helped our office with patient communication and in generating reviews. Their service is extremely reasonable in price and their services are truly valuable. I look forward to working with them in to the future.