How Doctible Helped Aranibar Chiropractic Reduce Phone Friction, Improve Show Rates, & Boost Its Online Reputation
Dr. Jorge Aranibar has spent 20 years helping San Bruno patients reclaim their lives. But two persistent challenges were holding his practice’s growth back: missed appointments and a lack of online visibility.
After implementing Doctible, Aranibar Chiropractic transformed both. The practice reduced no-shows by 90% and boosted its online reputation, all while making communication easier for patients and staff. Here’s how.
The Challenge: Missed Appointments and Missed Connections
At Aranibar Chiropractic, no-shows were a consistent problem. The culprit was usually communication. Many patients were unable to call during the day, and when they did, they didn't always reach someone. If the call went to voicemail, most would get frustrated and hang up. This resulted in missed appointments that never got rescheduled.
At the same time, the practice wasn't consistently generating Google reviews. Patients left satisfied, but without a timely, easy way to share feedback, most didn't. That made it harder to reflect the quality of care online and attract new patients.
The Solution: A Simpler Way to Communicate, Schedule, and Grow
When Aranibar Chiropractic adopted Doctible, patients in pain and on the go could finally reach the office without picking up the phone. The shift was immediate—and it started with texting.
“Patients always text back to schedule instead of just not showing up at all. In this day and age, text messaging is the easiest way to communicate with our office.” — Dr. Jorge Aranibar, D.C.
What changed inside the practice:
- Patients reply by text to confirm, reschedule, or book new appointments instead of playing phone tag
- A 24-hour confirmation text keeps appointments top of mind; an hour-before traffic alert helps patients plan ahead and arrive on time
- New patient forms are sent and completed by text before the visit, not at the front desk
- Email campaigns keep patients who have been away connected to the practice without extra manual follow-up
Additionally, Doctible helped Dr. Aranibar build the online reputation he had been working toward. Review requests go out automatically after each visit, so feedback comes in consistently without interrupting the flow of the office.
"Reviews are growing a lot faster. A lot of patients look on Google to see if I am who I say I am, and it really adds value to what we do at the office." — Dr. Jorge Aranibar, D.C.
The Results: Fewer Missed Appointments, More Proof on Google
At Aranibar Chiropractic, it didn’t take long to see the impact of modern patient communication. Since implementing Doctible, the practice has seen measurable gains.
Two-Way Texting: The New Standard in Chiropractic Care
For 20 years, Dr. Aranibar's patients trusted him with their health. Doctible made it easier for them to trust him with their time. With automated reminders, two-way texting, digital intake forms, and review generation, his team meets patients where they are and runs a schedule that reflects the practice they've built.
"The level of attention that Doctible has for their clients is really great. It's definitely state-of-the-art. It's helping a lot of patients communicate with clinics a lot better and seamlessly. I would highly recommend it.”
In chiropractic, the practices that grow are the ones patients can reach, reschedule with, and trust before they ever walk in the door. The question isn't whether to modernize patient communication. It's how fast you can get there.
When asked to sum up what Doctible has meant for his practice, Dr. Aranibar didn't hesitate:
"Fast. Efficient. Game-changing.”
See what 90% fewer no-shows looks like for your practice. Schedule a demo today.
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