Add a Patient Communication Platform to Practice Management Systems
April 12, 2021
Better patient engagement and improved patient experience with Doctible's Patient Communication Platform
Consistent communication allows expansion of your medical or dental practice with loyal patients. Your practice has prospective, one-time, and retained patients. With constant and compassionate communication. More patients will join your practice, and you’ll retain more patients.
How can you use patient communication software along with your practice management system?
A practice management system
Helps your medical or dental practice streamline day-to-day operations
Thus making administrative activities and billing more straightforward and less time-consuming.
EHR’s don’t ensure effective patient communication. That’s why your medical or dental practice needs patient communication software.
Two ways to add a practice communication platform. To your practice management system, EHR or EMR
A standalone package
One that can integrate with your current EHR or EMR
The key benefit of integration
Eliminate the need to manually input data
Decreases duplicated effort
Helps avoid data entry errors
Integrates with +40 practice management systems, EHRs, or EMRs
Dana, Operations Manager Potomac Psychiatry (on Doctible’s Two-way Texting Module)
Use your office's landline number
Staff can send and receive text messages. Makes it easy for patients who have saved your number to quickly tell who is contacting them.
Patients prefer texting
Two-way texting makes it easier for them to communicate with your staff
Most patients find sending a text message more “joyful” than having to place a call or listen to phone system prompts, and likely never directly speak to anyone.
Outbound phone calls often go unanswered.
Texting makes things easier on your staff
Nobody enjoys being interrupted while doing an important task or just relaxing with friends or family.
Receiving and making phone calls keeps staff engaged completely and consumes a lot of time. On the other hand, secure HIPAA texting allows staff to maintain several conversation threads simultaneously.Jon OrtegaProduct Manager, Doctible
Engage patients via email campaigns
Doctible’s medical and dental patient communication software. Provides the option to connect with your patients through email campaigns. Campaigns are best suited for newsletters, updates, and event information.
Engage multiple patients at once. Reduce your staff's workload with pre-defined templates.
Use existing templates
Create your own
Reminders reduce no-shows
Practice affected by no-shows, late-shows, and last-minute reschedules? Use automated reminders and two-way text messaging. An easy fix to inefficient communications and confirmations.
Patients often will not answer phone calls. They might be busy or prefer voicemails.
People increasingly ignore calls and voice messages, expecting to receive a call back if it’s important. Phone-based reminders take up hours of staff time and can leave unwanted gaps in your schedule.
Doctible’s patient communication platform
Addresses the "no-shows problem" with automated confirmations and reminders.
Text reminders at 30 days, 7 days, 1 day, and 1-hour intervals before the appointment
Final reminder includes directions and traffic updates
Patients are more likely to view and confirm texts
We very rarely have no-shows… Doctible’s confirmation text messages and reminding people about their appointment and confirming them that way is a great way to make sure that all of our slots are consistently filled.TaraGarnet Valley Eyecare
Patients more likely to view 30-day & 7-day reminders. Also more likely to reschedule their appointment proactively if they're unavailable. Early cancellations or reschedules provide ample opportunity to fill gaps with other patients.
Advanced reminders are sent out automatically
When Doctible is connected with your practice management system staff will appreciate automating these often thankless, tiring, and tedious tasks.
Make sure your practice is patient-centric and personalized
Offer patients multiple platforms to connect with you
Flexible, patient-centric communications develop a better practice - patient relationship.
Four ways efficient patient communication improves the patient experience
Solicit honest feedback to improve the practice. Proactive changes improve patients’ experience.
Employ two-way texting so patients have the freedom to communicate at their convenience.
Patient-initiated messages allow them to instantly engage with your practice, making it easier for them to request appointments, follow-ups, refills, and more.
A virtual waiting room ensures contactless intake and automated visit screenings. Virtual waiting rooms keep patients and staff safe and ensure staff has ample time to speak with patients who need extra help and triage exceptions.
Patient reminders and two-way texting benefit your staff. Doctible's integrated digital communication tools. Automate or ease scheduling and communication duties. Allows medical or dental staff to shift their focus to patient care and day-to-day practice operations.
Save from 12 hrs/month to 2-3 hrs/day
Your staff won't need to waste hours every day
Before, we were spending anywhere from an hour and a half to two hours confirming patients. Now it gets done in like 15-20 minutes. It has helped significantly.Beatriz Vidal