Our Virtual Waiting Room visually tracks each patient’s “status” using grey, green, yellow, and red colored indicators. Use it to visually track both in-office and telehealth appointments.
Happy Patients - Happy Team
Staff is the most critical resource. Their time is valuable. The guidance of the Virtual Waiting Room: the gray, the red, the green, the yellow… it gives them a quick visual view of the visit. - COO
Doctible's Virtual Waiting Room - Helps Front Office Staff
- Easily track who has been pre-screened
- Automate 24 hours & 1 hour pre-screenings
- Use text messages to send and receive pre-screening questionnaires
- Alert patients when it’s time to enter the practice (when waiting in their car)
Virtual Waiting Decreases Risk Factors
What the Virtual Waiting Room actually does is provide a more efficient workflow for our team. Whether it’s red or it’s gray, they’re able to hone in on what delays may occur in those visits, and adjust as necessary. - Practice Manager
The Virtual Waiting Room improves the patient’s experience, too.
Patients receive a clear set of steps to follow. When patients arrive there are no delays. Communication starts 24 hours before their visit — keeping patients informed and making it easy to comply with COVID-19 screening protocols.
From a patient’s perspective, a safe environment where they can get quality care as well as provide meaningful use of their time… especially for well child checkups, the Virtual Waiting Room actually does that. - COO

Front office staff are following up on dozens or hundreds of visits each day. Each visit can have 3 or 4 additional points of contact within 24 hours of the visit.
- The economic impact can be significant
- If managed poorly, it will also harm the patient experience
If it’s taking such a long time to service one patient, then it just is delaying everything else, and it’s income lost. - COO
You can clearly communicate with the patient what your protocols are, what your processes are, and then still really provide that quality care. - Administrator
Doctible’s virtual protocols were built to increase profitability, safety, and improve patient experience. Doctible’s Virtual Waiting Room allows staff to see an entire day’s schedule at a glance. Grey, red, yellow, and green “flags” help staff track each patient’s progress.

Doctible’s Virtual Waiting Room helps medical offices virtually screen and in-take patients, ensuring that everyone has a seamless visit. When the office is ready for the patient:
- A single click will alert them that it’s their time to enter
Customer care is of utmost importance. If we can get the patient in and out of a visit, then they’re more apt to literally give us a better review in social media or recommend us to other individuals. - Office Manager
We have an on-demand webinar for the Virtual Waiting Room, and it’s only 20 minutes long.
Interested in reading more about Doctible’s Virtual Waiting Room?
Visit https://www.doctible.com/solutions/virtual-waiting-room
Virtual Waiting Room improves our quality of care and improves patient experience. We can easily manage contactless screenings, forms, and payments ahead of a visit. — Administrator
